I am a very frequent traveler and have stayed at hundreds of hotels, across all price points and star levels. I am genuinely not a picky traveler. I don’t care about fancy amenities, luxury, or exceptional service. I care about two things: location and cleanliness. Unfortunately, this was the most disgusting hotel room I have ever stayed in, and it failed on the one thing I actually expect from a hotel: clean bedding.
When we first arrived, the room looked perfectly fine. When pulled back the covers, however, the bed was full of hair. It was very clearly not ours: different color, different length, and there was a significant amount of it throughout the bed. The sheets were also stained.
We went to the front desk, explained the situation, and they apologized and gave us replacement sheets. They did not offer to change the bed or provide another room. Instead, they gave us a pile of sheets and left us to remake the bed ourselves.
Unfortunately, the replacement sheets were also a serious problem. We had to take the sheets back and forth to the front desk, examining each bundle to try to find ones that were actually clean. In total, we went through roughly 15 bundles of sheets, and the vast majority were severely stained. We went back to the front desk four times trying to get clean bedding. After all of that, we still ended up having to sleep on stained sheets.
At no point were we offered another room or any meaningful alternative. We were essentially told that this was the best they could do. We considered leaving and finding another hotel, but it was around 2 a.m. and we were leaving early the next morning, so we ultimately decided there was little point in trying to find somewhere else to sleep for a few hours.
I am not someone who normally complains about hotels. I have traveled extensively and stayed in everything from very basic accommodations to high-end hotels. I don’t expect perfection. But visibly dirty bedding, hair throughout the bed, and repeatedly being given severely stained replacement sheets is unacceptable by any reasonable standard.
What was particularly frustrating was the lack of any real solution once we brought the issue to their attention. If you encounter a problem here, don’t expect them to actually resolve it. In our case, we were repeatedly given more stained sheets and essentially left to deal with the problem ourselves.
The hotel needs to seriously improve its housekeeping standards and have a much better system for handling rooms when guests report cleanliness issues. Given the condition of the room and the lack of an adequate response, I also do not think this hotel is worth what it charges. I would have paid 5x the price to not experience that.
