I had an extremely disappointing experience at the Postillion Hotel Amsterdam and would strongly recommend avoiding this property.
To begin with, the room was not properly cleaned. There was visible dust, hair, and stains on the nightstand. The bed was uncomfortable, and the climate controls did not work, leaving us unable to regulate the room temperature.
The bathroom was particularly frustrating. The motion-activated lights would turn off approximately every two minutes while showering, leaving you in the dark. You would need to open the door, wave a hand in the air, to turn the lights back on. Meanwhile, the enormous, bright white "ring light" in the bathroom could not be turned off or dimmed, making nighttime bathroom visits unnecessarily unpleasant and disruptive to sleep.
The pillows were another disappointment. They were roughly the size of square couch cushions rather than standard full-sized hotel pillows. While I understand that smaller, square pillows are common in the Netherlands, they are hardly standard across Dutch hotels. Chains such as Marriott and Park Plaza have no difficulty providing conventional, full-sized pillows.
Perhaps the most absurd feature was the hotel's supposedly "smart" room control system. All room functions, including lighting, curtains, and televisions, were controlled exclusively through a fixed iPad mounted beside the bed. What might sound innovative in theory was incredibly impractical in reality.
For example, the bathroom television could only be controlled from that bedside iPad. Want to change the channel? Walk back to the bed. Want to see whether the channel actually works? Walk back to the bathroom to check. Several channels, including CNN and BBC, weren't functioning, turning something as simple as finding a working channel into a ridiculous back-and-forth exercise. This isn't smart technology. It's technology that makes basic tasks unnecessarily difficult.
The service did little to improve the experience. Bar staff were slow and unhelpful, adding to an already frustrating stay.
I appreciate hotels that embrace modern technology and innovative design, but innovation should enhance the guest experience, not compromise basic comfort and functionality. At Postillion, it feels as though considerable thought went into making the property appear modern, but very little went into understanding how guests would actually use the rooms.
Between the poor cleanliness, uncomfortable bedding, malfunctioning climate controls, poorly designed bathroom lighting, impractical technology, and disappointing service, I found virtually nothing to redeem this stay.
I genuinely hated my experience at this hotel and regretted choosing it. For a property that markets itself as modern and technologically advanced, it fails spectacularly at the fundamentals of hospitality.
I would not return and cannot recommend it.
Be better, Postillion.