Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Enjoy international cuisine at Imperial – one of the hotel's 3 restaurants – or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business centre, dry cleaning/laundry services and a 24-hour front desk. Event facilities at this hotel consist of a conference centre and a meeting room. A round-trip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available on site.
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Palais Medina Riad Resort
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of poolside bars: 1
- Number of restaurants: 3
Internet
- Free WiFi
Transport & Parking
- Free parking nearby
- Airport transport (surcharge)
Activities
- Fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Snack bar/deli
- Coffee/tea in common areas
Pools and wellness
- Pool umbrellas
- Spa treatment room(s)
- Number of outdoor pools: 1
- Number of indoor pools: 1
- Full-service spa
- Turkish bath/Hammam
- Spa services on site
- Children's pool
- Steam room
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
- Terrace
Entertainment and family services
- Nightclub
Cleaning services
- Dry cleaning/laundry service
- Porter/bellhop
- Laundry facilities
- Free self parking
Business facilities
- Number of meeting rooms: 1
- Business centre
- Conference centre
- Conference space
Shops
- Gift shops or newsstand
- Hair salon
Other facilities
- Designated smoking areas
- Multilingual staff
- Lift
Location
Fez, Fes-Boulemane, Morocco
Address: Boulevard Allal El Fassi, Fez, Morocco
Reviews
4.0/ 5GoodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
TessB1999Oct 2026
“Great”
A great modern hotel with all the normal perks of a chain hotel. It was very quiet when we stayed so sadly the spa wasn’t open which was a shame as was really looking forward to a hammam and we weren’t told at check in. Great location for exploring the medina, close to airport and train station. Staff very helpful, pool area incredible and very comfy loungers. We only had breakfast included and it was ok. Had dinner both nights and reasonable price
- Stayed in Mar 2023
ennylsniksohFeb 2026
“Faded glory hotel .. very disappointing”
A very faded glory hotel .. rooms v tired room . V difficult to get in bath to shower .. service dreadful in restaurant … no staff …
- Stayed in Feb 2026
Sharon RNov 2025
“This 5-star hotel has mold in the bathroom, smoking and I got food poisoning in their restaurant”
· After unpacking, showering, and getting dressed for bed, in room #407,I called the front desk to request assistance with a malfunctioning thermostat and was informed that the thermometer did not work and that I would have to repack my suitcase, get dress and move to another room at 10 pm at night. To compensate me for this inconvenience, the staff told me that they were upgrading me. I told them that I did not understand why they had placed a hotel guest in a room when they were aware that the thermostat was not functioning. · They moved me to room 244 at Hôtel Palais Médina & SPA. Upon entering the room, I noted an odor and observed mold and mildew on the shower walls. The front desk sent up a maintenance man, who began cleaning the shower wall at 10:30 at night. · · On November 5 at 9:30 am, I began feeling nauseated and called the hotel manager. He entered my room with his maintenance staff around 10 am and met me in the bathroom, you found me severely ill, asked how you might help and I asked you to call the American Consulate. Once I began vomiting and became incapacitated, experiencing intense repetitions of nausea and diarrhea, I could not leave the bathroom and used the phone in the toilet to call the front desk and asked to speak with the Manager regarding contacting the American Consulate for medical care. · · When I partial recovery, I went the front desk to report the incident and asked that the chef be informed of the food-related illness. I then sought treatment from a local medical herbologist. Upon returning to the hotel, I again attempted to speak with the manger and was told that he would contact me. I never heard back. · ·Food poisoning of a 76-year-old is not a minor matter. This incident not only compromised my health but also forced me to cancel planned tours in Fes and Casablanca and cut short my trip to return to the United States. The booking was made through Hotels.com, which ranks this hotel as 5-star. Hôtel Palais Médina & SPA is certified by Intertek Cristal, a respected body and I hope that no other guest has the experience I had at Acollection Hotels. TripAdvisor, Hotels.com; Further, I do hope that the manger notified the restaurant chef about the shrimp, the housekeeping about the mold on the shower walls and your management about my experience. I trust that Atlas Hospitality values the well-being of its guests and will take appropriate steps to address this issue.
- Stayed in Nov 2025
OMAYMA HOct 2025
“Not recommended.”
Very disappointed with this hotel. Wi-Fi doesn’t seem to work specially at night when you need the most. The rooms weren’t very clean, and very dark, they lacked lightning, the service was poor, Front Desk, reception, room service never picked up the phone when you call. Definitely not worth the price.
- Stayed in Oct 2025
Daniel MJul 2025
“You can do better”
Rooms old, some rooms A/C not working properly (can't keep temperature) , old showers with multiple leaks , swimming pool just reopened but surrounding terrain is under renovation, breakfast simple avoid going early as it is more limited ,best if after 0830.
- Stayed in Jun 2025
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