St Julian’s, Malta Island, Malta
Address: Schreiber Street, St Julian’s, Malta
The room was very tattered and a little grubby. Fixtures and fittings aren’t finished to a very good standard, with trim missing and large gaps around some of the tiling. Housekeeping is a bit hit and miss. The pool towel is expected to last you for your entire stay, with the pool bar attendant charging €2 to replace a used towel! Never had that anywhere else. Cooked breakfasts are not great, so stuck with the continental option. The location is good, but that’s about it. Malta is amazing, but I will be looking for another hotel the next time I travel there.
Abosutly so central and quiet and friendly
Unfortunately, our stay at the Alexandra Hotel was extremely disappointing, and we would not stay here again. The room itself was uncomfortable and did not feel particularly clean when we arrived. The beds were very springy and uncomfortable, the shower pressure was awful, and a plug socket was literally falling out of the wall. There were also old travel luggage stickers from previous guests stuck to the wall, which really made us question how thoroughly the room had been cleaned between guests. The air conditioning was another major issue. We all became extremely unwell during the last few days of our stay and were struggling to get out of bed. Whether or not the air conditioning was the direct cause, the room became very uncomfortable and we were left feeling awful for the remainder of the holiday. There were also serious issues with privacy. Cleaners entered our room unannounced while we were sleeping, which was extremely uncomfortable and inappropriate. The hotel facilities were nowhere near what we expected. There were barely any sunbeds available, the pool was tiny and extremely shallow — around knee height — and the pool food was very limited. Food was only available at inconvenient times and a large part of the menu was repeatedly unavailable. Breakfast was also very limited and the juice machine never seemed to work. To make matters worse, we had a dead rat outside our window, which was honestly shocking. The biggest issue, however, was the way we were treated regarding alleged damage/missing items when checking out. We were told that an outside table was missing, despite the fact that there was NO table on our balcony when we arrived and we never had one. We were also accused of breaking a chair which we did not even sit on. We were then told we had to pay for these things, despite disputing that we had caused any damage or removed anything. We were pressured into paying and even threatened with police when we questioned the charges. This completely ruined the end of our holiday and left us feeling as though we were being treated as though we had done something wrong without being given convincing evidence. Reception staff, particularly some of the women, were also extremely unhelpful and made the whole situation even more stressful. The hotel also seemed to be full of very young boys, which wasn’t the atmosphere we expected and made the overall experience less enjoyable. The ONLY real positive was the location. It is very close to the strip and Paceville, so it is convenient if that’s what you’re looking for. Overall, between the poor room condition, uncomfortable beds, awful shower pressure, lack of facilities, cleanliness concerns, lack of privacy, limited food, dead rat outside our window and the disputed extra charges at checkout, we were extremely disappointed with our stay. The location is good, but unfortunately that wasn’t enough to make up for everything else.
The locations I’s really good including the hotel it’s self , but waiters are really rude and don’t care
Horrible hotel, Dirty rooms,Dirty Towels, Rude staff, nothing like in pictures rooms are old and destroyed. Bathrooms are disgusting you wont be able to shower , bed sheets have yellow marks on them not washed properly They wont treat u like people they will treat you like animals not recommended way better options around in that area way cheaper. Avoid at any cost!
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