- Distance To Airport: 100km to HERA
- Distance To Airport: 100km to HERA
Hotel Facilities
General
- Number of bars/lounges: 3
- Number of beach bars: 1
- Parking on-site
- Number of restaurants: 2
Internet
- Free WiFi
Transport & Parking
- Airport transport (surcharge)
Activities
- Free water park access
- Outdoor tennis courts: 2
- Fitness facilities
- Billiards or pool table
- Waterslide
- Tennis on site
Food & Drink
- Free breakfast
- Number of coffee shops/cafes: 1
- Coffee/tea in common areas
- Television in common areas
- Snack bar/deli
Pools and wellness
- Pool umbrellas
- Number of outdoor pools: 2
- Beach umbrellas
- Full-service spa
- Outdoor seasonal pool
- Children's pool
- Beach sun loungers
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Arcade/game room
- Garden
- Terrace
Entertainment and family services
- Free water park access
- Table tennis
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
- Porter/bellhop
- Free self parking
Business facilities
- Number of meeting rooms: 5
- Conference space size (metres): 298
- Conference centre
- Business centre
- Conference space
Shops
- Gift shops or newsstand
- Shopping on site
Other facilities
- Designated smoking areas
- Multilingual staff
Location
Ierapetra, Greece
Address: Koutsounari, Ierapetra, Greece
Reviews
Staff is very friendly and hotel is well maintained and clean. The view is mesmerizing. Excellent food choices.
- Travelled with family and children
- Stayed in Jun 2026
Excellence
- Stayed in May 2026
A very good hotel with great staff. It looks tired but overall the experience was great!
- Travelled with family
- Leisure trip
- Stayed in Aug 2025
The staff friendliness, exterior hotel grounds and beach were the best aspects of this hotel. The sea was crystal clear (pebble beach). The pools were clean and the mini slides in the kid's pool were good fun for younger kids. Unfortunately, it's not a 5 star luxury hotel as advertised. It's catered for French speaking families regarding the day time and evening activities which was not advertised and we therefore couldn't participate so we had to find ways to entertain the kids. The main water slides are for 7+ year olds and are on a schedule which again was not advertised and we couldn't make full use of this facility (on only during lunch time and at 16.30). The food provided is limited and average quality. The indoor premises lacked decor and warmth, like a blank canvas. There were some issues around correct towelvand coffee provisions for the rooms, the room phone not working, the bathroom flooding after a shower (especially the room with the shower curtain which was old and stained), no room service, no cream in the room for coffee as not something they supply, the toilet roll handle falling off the wall, old mattresses (could feel the springs), tired room decor (closet, doors, chair), tired beach umbrellas (and very low so even the kids knocked their head a couple times let alone the adults). The all inclusive doesn't include Greek coffee. The afternoon snack was just biscuits/cake. The bar closed at 11pm. Overall, a pleasant beach holiday but only a 3 star hotel.
- Travelled with family and children
- Leisure trip
- Stayed in Jul 2025
Tired property in need of updating to bring it back to modern day standards.staff were friendly and hotel clean. Food choices were poor and basic at all mealtimes. No pool bar, sun beds whilst plentiful no cushions. Outdoor gym was broken and inadaquate. Rooms were spacious but family room additional beds were very poor small and extremely uncomfortable , no room facilities water was not replenished during g stay . Housekeeping turned up at 8am . Barely all inclusive
- Travelled with family
- Leisure trip
- Stayed in Sept 2024
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