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H10 Conquistador

Canary Islands Tenerife Playa de las Americas

7613 reviews

This upscale beach hotel lies in the tourist centre of Playa de las Americas. Guests will find themselves just 400 metres from the nearest beach and a 10 minutes' walking distance from the main beach of Playa de Troya. The hotel is located within easy access of countless bars, shops and restaurants, while public transport links are to be found just 300 metres away. This charming hotel extends a warm welcome to guests upon arrival. The guest rooms are tastefully decorated, featuring refreshing tones for a relaxing ambience. The rooms come well equipped with modern amenities, for added comfort and convenience. The hotel enjoys a wide range of excellent facilities, ensuring that each and every traveller has a memorable stay.

This hotel is popular! Rated excellent by 7613 people on Tripadvisor

Flight + Hotel

7 Nights Bed & Breakfast

from £555 per person

Secure today from £39pp

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Hotel only

Bed & Breakfast

from £73 per person per night

Secure today from £10pp

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Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • playground_icon
    Kids play area
  • pool_icon
    Outdoor pool
  • wifi_icon
    Wifi

Location

world_map

Playa de las Americas, Tenerife, Canary Islands

Address: 38660, Avenida Rafael Puig Lluvina, 36, Playa De Las Americas, Canary Islands

Phone: 922753000

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Reviews

Tripadvisor rating

4.5

Excellent

7613 reviews

Sleep Quality

Service

Cleanliness

Location

Rooms

Value

Nice hotel but could do with a few improvements

Jul 2022 | 512stephr

Stayed here for a week in June to celebrate a 60th and 30th birthday with the family. Overall we had a lovely experience but definitely some pros and cons with this hotel which I will list below. Pros Lobby area is just as pictured, modern and clean with helpful staff. We had a sea view room and the views were lovely. The entertainment team around the pool were really fun and we’re constantly getting us involved in the games. The location was good as far as bars and restaurants, only a 10 min walk from the main bit of playa las Americas and also in walking distance of Adeje and Los Christianos. All inclusive drinks package was brilliant and there was so much choice (definitely worth paying the extra) Plenty of sun beds by the pool. Rooms were cleaned every day with fresh towels. Hotel gave us a free spa experience as we were celebrating our birthdays which was a nice personal touch. Cons Of an evening there were a few younger guests who had stumbled back from Veronica’s and were very drunk. When we arrived there was a guy unconscious in the lobby cause he had gotten too drunk and the security team had just left him there (not a great impression to walk into) although it was more of a family hotel, there were a few loud / rowdy groups which I think should have been managed better by the staff. The food was pretty average, it wasn’t bad but you could only use one al carte restaurant if you stay for a week as part of all inclusive, and the buffet got a bit samey. The restaurant area was a bit dated, although it says it’s newly refurbished, I think it needs some more work. Evening entertainment could have gone on a bit longer as it finished very early. Needed some more music by the pool during the day to add some ambience. The hallways in the hotel are very dated, need to modernise these and also give the outside of the hotel a lick of paint as it looked tired. The rooms were also deceiving from the pics, they weren’t as plush as made out to be and very small. The hotel definitely grew on us as the stay went on but I would put this as more of a 3 star than a 4 star. We still had an enjoyable experience but wouldn’t rush back to stay again.

Average - between a 3 and 4 stars - average food / no tea / great swimming pool / limited internet

Jul 2022 | Unknown1505

Average and between 3 and 4 stars. I have been struggling to get WIFI for three days in the room with no success and despite several calls. I have been promised to be called back but it does bot happen. Food at the buffet is of good diversity. However tea is only available for breakfast.. does not understand why.. Great swimming pool but lack of chairs. It is stated that people should not reserve their chairs in the morning without using them.. well nobody checks and if you follow the rule as we do.. you sit in the floor…

Poor service

Jul 2022 | kelwez

Booked a privilege all inclusive room for 8 nights from 22nd February. On arrival we were allocated room 801 on the 8th floor. We had asked prior to arrival for the twin beds to be converted into a double, however it was not done and took 3 phone calls to get it done. The room was small, not really what you would expect for a privilege room. During check in they advised you could only have access to the a la carte restaurants for half of the stay, so 4 nights out of 8. We pointed out that the website does not specify this but their response was that the website doesn't state you would get it every night either (we stayed at the H10 Playa Meloneras Playas in Gran Canaria in December and had access to the restaurants each night). The response was rude and dismissive. We emailed the H10 brand directly to complain and the following day we received a phone call to say we could use the restaurants each night. The lifts in the hotel are extremely slow, you can wait quite a while for one. The room keys are wiped easily by your mobile phone, so a few trips to reception were required to reactivate the keys. The Wi-Fi was poor and the pools were freezing cold and the staff behind the bar in the hotel were extremely rude. Sunbeds were reserved each day by 9am, we used the privilege area on the 6th floor, but you would have to take the lift down to the pool if you wanted to go for a swim. The a la carte restaurants were OK, the Japanese was really good but lacked atmosphere, the Italian was our favourite (can accommodate gluten and dairy free which was really good) and Davinia was an absolute star, she is a credit to the hotel. We had no clean glasses in the room for 2 days, we had power cuts and the water cut out a few times. We were asked on check out how our stay was, we replied with 'it was so so' and she just said OK. This says it all for the customer experience they aim to deliver. If you are happy with sub standard service, then this is the hotel for you. We then moved to the Atlantic for 8 nights, which was a lot better and you got access to the restaurants each night!

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