Hotel Facilities
General
- Parking (limited spaces)
- Number of bars/lounges: 4
- Number of poolside bars: 1
- Number of restaurants: 2
- Smoke-free property
Activities
- Billiards or pool table
- Fitness facilities
Food & Drink
- Snack bar/deli
- Coffee/tea in common areas
Pools and wellness
- Pool umbrellas
- Number of indoor pools: 1
- Full-service spa
- Turkish bath/Hammam
- Outdoor seasonal pool
- Spa services on site
- Sauna
- Steam room
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Arcade/game room
- Garden
- Terrace
Cleaning services
- Dry cleaning/laundry service
- Porter/bellhop
- Laundry facilities
- Self parking (surcharge)
Shops
- Gift shops or newsstand
- Shopping on site
- Grocery/convenience store
- Hair salon
Other facilities
- Wedding services
- Multilingual staff
- Lift
Location
Sunny Beach, Burgas Region, Bulgaria
Address: Sunny Beach Resort, Sunny Beach, Bulgaria
Reviews
“Terrible hotel .. AVOID”
Rooms are outdated and dirty. Beds not comfortable. Bathroom needs refurbishment. The hotel overall needs updating and new management. The staff are not friendly and cannot speak English. The food is absolute disaster. Worst buffet ever. Limited options of food, dry and overcooked food. Probably tge worst hotel I have ever been in my life. AVOID!!
- Stayed in Aug 2026
“Extremely disappointing stay”
Where should I even begin? The reception staff were extremely unhelpful when it came to resolving basic issues. We requested a room with a terrace and had to explain ourselves for two days, only to eventually be told: “That is the room you chose.” Is this really the attitude towards paying guests? Apparently, guest satisfaction and customer service are optional concepts here. The room itself was quite worn and outdated, especially the bathroom. But the most ridiculous part was staying in a hotel advertised as 5-star, while according to the official classification it is actually 4-star, and still having no hot water in the bathroom. After waiting more than 15 minutes, I called reception, only to be told that I was apparently the only person who had reported the problem and that they could send a technician if I wanted. So, if nobody complains, apparently the problem simply doesn’t exist? The food was another major disappointment. The selection was repetitive, with essentially the same options every day, and food was constantly running out. We repeatedly had to wait for basic items to be refilled. The bar situation was equally frustrating. Staff seemed far more interested in their phones than in serving guests, while an entire queue of people was waiting for something as simple as water or juice. Not exactly the level of service you expect from a hotel charging these prices. Overall, the biggest problem is that the hotel simply cannot seem to cope with its own capacity. The result is overcrowded common areas, poor organization, long waits and service that falls far below what you would reasonably expect. This was supposed to be a relaxing holiday. Instead, we spent far too much time dealing with problems that should never have been our concern as guests. If you are looking for a peaceful holiday, decent organization and service that matches the price you pay, I would strongly recommend looking elsewhere. We certainly won’t be coming back.
- Stayed in Aug 2026
“Disappointed stay ,never come back”
After my stay at Imperial Palace, I was left deeply disappointed. I chose this hotel expecting a high quality All Inclusive holiday, but the reality was very different. The biggest issue was the extremely long queues at both the restaurant and the bars. Almost every day we had to wait a considerable amount of time for food and drinks, turning what should have been a relaxing holiday into a constant wait. In my opinion, this reflects serious organizational shortcomings and insufficient capacity for the number of guests the hotel accommodates. The menus did not always match what was actually available, and the quality of the beverages did not meet the expectations I had for a hotel of this category. I was also disappointed by the condition of some of the public areas. After rainfall, there were damp and wet sections, and in some places there were visible signs that, in my opinion, suggested poor maintenance. In addition, I noticed windows that had been secured with bolts, which raised concerns about both comfort and safety. My greatest disappointment, however, came after my stay. Instead of acknowledging that there were issues and attempting to resolve them, I received a lengthy legal-style response in which every complaint was dismissed as either “subjective” or the result of “temporary peak occupancy.” As a guest, I expected understanding and a genuine willingness to improve, not a response focused solely on defending the hotel’s position. I work in the hospitality industry myself, and I understand that challenges can arise during periods of high occupancy. The difference is that well managed hotels address those challenges instead of making excuses for them. Unfortunately, my overall experience did not justify the price I paid. I will not be returning, and I would not recommend this hotel to anyone looking for a relaxing and high quality All Inclusive holiday.
- Stayed in Jul 2026
“I do not recommend this hotel to anyone!!!”
I do not recommend this hotel to anyone!!! The worst thing a hotel can do to a passenger is to call them when they're at the airport and tell them there's no room, even though the reservation was made six months ago and the full amount was paid. Moreover, according to other passengers, the food is very bad.
- Stayed in Jul 2026
“Good experience”
Overall it was a good experience staying here. The staff was very profesional and attentive. They cleaned the room daily. There was a very nice cleaning lady named Nurgiza who we made friends and talked. She made a great impression to us. A little minus on the food menu, there were very few selections and very crowded. Location was great with sunbeds in the beach. We had a pleasant stay here.
- Stayed in Jul 2026
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