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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I get my tickets?

Modified on: Sun, 09 Nov, 2025 at 11:35 AM

Once you've received your booking confirmation / invoice you’ll be able to access it in the Userzone. From here you can download your vouchers for your accommodation, flights and any extras you may have booked – like transfers, for example. It’s best to do this close to your departure to make sure you have the most up-to-date versions – your vouchers will be updated if there's any changes to your holiday.

You’ll receive an email 2 days before your departure with your voucher, too.

If you need your boarding cards, you can get them from the airline’s website when you check in (click here for help with online check-in).

You can access the Userzone here >>>