Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

I want to claim for a flight delay

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

We're sorry your holiday's been affected by a delay. In this case, the claim will be dealt with by your airline.

You're entitled to compensation if your flight arrives more than 3 hours late and the fault lies with the airline. If the reason for the delay is outside of the airline's control, bad weather for example, you may not be entitled to any compensation.

Citizen’s advice has a comprehensive guide about claiming > here < .

Follow the links to some of our most popular airlines to start your claim. If your airline isn't listed below, please search the web for the airline’s own website. There are many companies that'll offer to do this for you but they'll charge you for doing it on your behalf.

Corendon

EasyJet

Jet2

Ryanair

TUI

Vueling

Wizz Air