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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

What if I don't receive a reference number?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

If you haven’t received your reference number immediately, there's no need to worry. Sometimes, there might be a delay based on what you've booked. We aim to send a confirmation within 72 hours.

It's very rare that we can't confirm a booking, but if this happens, we'll call you to explore alternative options.

If you don’t hear from us after 72 hours, please reach out to our Travel Buddies via Chat or send us a message on WhatsApp on +447441472693.