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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
ATOL & ABTA protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

What if I don't receive a reference number?

Modified on: Wed, 16 Sep, 2026 at 12:01 PM

If you haven’t received your reference number straight away, please don't worry! Depending on what you’ve booked, confirmation can occasionally take a little longer, but we aim to send your details over within 72 hours.

It’s very rare that we’re unable to confirm a booking, but if that happens, our friendly team will give you a call to talk through some great alternative options.

If you haven’t heard from us after 72 hours, simply pop onto Chat or call us on +44 20 3879 5469, and our Travel Buddies will be happy to look into it for you.