On Holiday Right Now?
For On Holiday Support, you can get in touch via Chat, send us a message on WhatsApp at +4474 4147 2693 or call us on +44 (0) 20 3846 6793.
This telephone number is for On Holiday Support only.
How to contact us whilst you're away
On Holiday Support Opening Hours
- ● 24 hours a day, 7 days a week.
Need a hand whilst you’re away?
🧳 During your holiday
- Ask your hotel or airline first
- If needed, contact our On Holiday Support
- Chat with us, WhatsApp us +4474 4147 2693 or call us on +44 (0) 20 3846 6793 - 24 hours a day, 7 days a week. Remember, these numbers are for On Holiday Support only
Frequently asked questions & answers
Already on holiday FAQs
How do I manage my booking?
Access all your holiday information any time through Manage My Booking.
After logging in, you’ll be able to see your upcoming and past trips, review your travel documents, and easily save or print anything you need for your journey - all in one convenient location.
Do I need to check-in online for my flight?
Yes, we recommend checking in online, as some airlines charge extra at the airport.
Make sure you have > THIS < handy.
What are the terms and conditions for my supplier?
Access the terms and conditions for your flight provider > HERE <
Can I claim for a flight delay?
We’re sorry your holiday’s been delayed. Claims go through the airline, and you may be entitled to compensation if your flight is over 3 hours late due to their fault. Delays caused by factors beyond their control, like bad weather, may not qualify. For guidance, see Citizen Advice’s advice on claiming.
Start your claim with some of our most popular airlines > HERE <
Will there be rep visits to my hotel?
No, we don’t have Thomas Cook reps now, as we’re an online travel agent rather than a tour operator. But you can still contact us during your holiday - we’re always here to help you enjoy your getaway!