APP DISCOUNT APP15

TERMS AND CONDITIONS

1. General Provisions
1.1. These Terms and Conditions (the “Terms”) set out the rules for the promotional campaign entitled “App Discount” (the “Promotion”).
 1.2. The Promotion is run by Thomas Cook Tourism (UK) Company Limited, registered in England and Wales (Company No. 12211539), with its registered office at Moor Place, 1 Fore Street Avenue, London, EC2Y 9DT. (the “Promoter”).
 1.3. These Terms are available at www.thomascook.com/legal/booking-terms-conditions.
 1.4. The Promotion gives eligible customers the opportunity to receive a discount on qualifying bookings made during the Promotion Period using the promo code APP15 when booked with the Thomas Cook app.
 1.5. The Promotion applies only to new bookings made during the Promotion Period on thomascook.com. It does not apply to bookings made before the Promotion Period, even if travel takes place within it.

2. Promotion Period
2.1. The Promotion runs until further notice (the “Promotion Period”).
 2.2. The Promoter may end the Promotion early, extend it, or amend these Terms if necessary for legal, regulatory, or operational reasons, provided that such changes do not materially disadvantage customers who have already qualified for the offer.
 2.3. Any updates will be published on thomascook.com.

3. Eligibility
3.1. The Promotion is open to residents of the United Kingdom, Channel Islands, and Isle of Man aged 18 or over.
 3.2. Employees of the Promoter, its group companies, agencies, partners, and their immediate families are excluded.
 3.3. To qualify, participants (“Participants”) must:

  • make a new booking of a package holiday (including a flight) through the Thomas Cook app.
  • enter the promo code APP15 at checkout during the Promotion Period; and
  • accept these Terms and the Promoter’s standard Booking Terms & Conditions.

 3.4. The Promotion cannot be used in conjunction with any other promotion, discount code, or Thomas Cook Wallet funds.
 3.5. Bookings made via third-party travel agents or external platforms are not eligible.

4. Discount Details and Code Use
4.1. When the promo code APP15 is entered correctly at checkout in the Thomas Cook mobile app, eligible Participants will receive the £15 discount off their total package price

4.2. The code is valid for bookings made from 08 December to the end of the promotional period.
 4.3. The code may be used once per booking and has no cash value.
 4.4. If a booking is cancelled or amended so that it no longer meets the qualifying spend, the discount will be withdrawn and will not be reissued.
 4.5. The discount is applied before any optional extras (e.g. insurance, seat selection, or add-ons).
 4.6. The code must be entered exactly as shown (APP15) to apply and is only valid in the Thomas Cook app.
 4.7. No alternative, exchange, or refund of the discount is available.

5. Complaints
5.1. Questions or complaints about the Promotion should be sent to marketing@thomascook.com.
 5.2. Complaints must include the customer’s name, contact details, booking reference, and details of the issue.
 5.3. The Promoter will aim to respond within 14 days of receiving the complaint.

6. Personal Data
Personal data provided in connection with this Promotion will be processed by Thomas Cook Tourism (UK) Company Limited in accordance with applicable data protection laws and our Privacy Policy. Data will be used only to administer the Promotion and manage related correspondence. Participants have the right to access, correct, or delete their personal data at any time by contacting dataprotection@thomascook.com.

7. Final Provisions
7.1. Participation in the Promotion implies acceptance of these Terms.
 7.2. These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 7.3. The Promoter’s decision on any matter relating to the Promotion is final.