Fee for buffet breakfast: USD 12.95 per person (approximately)
Valet parking fee: USD 39 per night (in/out privileges)
Late check-out fee: USD 100 (subject to availability)
New Orleans, Louisiana, United States of America
Address: 1001 S Peters St, New Orleans, United States of America
Called in advance to make sure there was free parking besides valet. They told us there was so we stayed here parked in the garage that says hotel parking. Now our car and my bike is stuck in there because we spent our last bit of money on the hotel being our last stay on the trip. Completely ruined our trip. Front desk couldn’t do anything about it and now we are stuck trying to figure something out because of the hotels miscommunication. Also loud noises all morning super early from nearby construction. Not worth the stay
Let’s start with a good point staff is great friendly helpful. Restaurant was good food is ok not great but it fills you up and not expensive. Now the place was NOISY cars in the street people in the hallways. Some strange noise the staff blamed the elevators on
I really hate leaving this review and it’s truly breaking my heart. I tried to avoid it but their lack of response is unacceptable. Even though my stay was subpar from day one, I was willing to over look it because we were hardly there except to shower and sleep. We were in New Orleans for a wedding which was being held at a different hotel. We arrived on day 1, 8/13. There was a young man sitting at the valet desk slumped over. He saw me visibly struggling with my luggages and didn’t offer any assistance. Again, that was ok because to be honest, I didn’t realize anyone was sitting there. Our first night there was booked using points because it was a night I added on to our stay. Upon checking in, I asked if we could stay in the same room or if we would need to completely check out since the rest of our stay was on a different reservation. We were told we could stay in the same room but would need new cards to enter the room. The next day, we left the hotel at 10:30 am to explore the city (8/14). Oh and before that, we got up for breakfast and discovered that they weren’t serving any because the census was low. They didn’t even offer fruits or muffins and we were prepared to pay. I wish we could’ve been told that during check in so that we could’ve made other plans. We returned to the hotel at 2:15 and stood in line to get new cards to the room bc of the new reservation. At that time we left the property again at 2:45 and returned at 4:15. We left again at 5:36. Just in time to take showers and go to the wedding rehearsal and dinner. We returned at 11:30 pm, took showers and went to bed. I gave that timeline to show that we were barely in our room. We stayed at this hotel from 8/13-8/14. Then from 8/14-8/16. During our stay from 8/14-16, housekeeping NEVER came in to check or clean the room. They did not pick up dirty towels or wash cloths and didn’t drop off any clean ones nor did they dump trash, nothing! At checkout, I noticed that on 8/14 during 1:52 and 3:20, I was charged a $300 smoking fee. This is the same time frame that I wasn’t in the room and the same time frame that housekeeping came to clean the room. I was appalled. I do not smoke, nor vape. I can’t even stand the way it smells and I do not like it on my clothes. I called and asked them to reverse that charge because there is no way I am guilty of this. I was told they could only reduce it. Be been in touch with guest assistance and they said the hotel is standing by their decision. No other time during my stay was I in violation of their no smoking policy, only that one day during that time frame. It was only on 8/14, during the times I was not in my room, and during the only time, the one and only time, that housekeeping came into the room to clean. Management is refusing to acknowledge this time frame and they’re sticking to their decision. If it was truly a problem, they could have contacted me while it was happening and said something. If they had, they would have realized that I wasn’t in the room during the time their sensors picked up on smoke/vapes. I sent them all of our uber and Lyft receipts for the times we left the property and returned but they are not acknowledging that. As a former employee of many years with the Hilton corporation, I am very aware and respectful of their policies and still abide by them. I feel like this is an injustice. To be accused of something that’s not even apart of your life style. Needless to say, I am disappointed and heart broken by this and I will never ever book with this hotel again.
The concierge service was outstanding. Pierre very informative, knowledgeable, and friendly.
The hotel is a typical Hilton and aligned with the brand! The location was absolutely perfect for my conference at the Ernest N Morial convention center. It was central to all our events but not easily walkable to bourbon street if that’s your focus (not a far distance, but about a 30 min walk). It was right by the river walk, outlets and cafe de monde. Overall the hotel was a good stay, the staff were friendly and I had no issues.
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