I have to say, our experience didn’t start off with the best feeling. We were told to go to the office located off the property first, so we did. Unfortunately, the office itself wasn’t the cleanest and didn’t have the best smell. I figured, okay, maybe it’s just the office and the actual property will be better.
Unfortunately, that wasn’t really the case.
We were lucky enough to be put in unit 4204, but my first impression of the unit wasn’t much better than my impression of the office. If you don’t look too closely, it appears clean enough, which is good. But once you start looking even a little harder, you notice quite a few things that should be addressed by a professional cleaning and maintenance crew.
The bedroom:
The bedroom was tiny, which by itself wasn’t really an issue. The bigger problem was that the furniture simply didn’t seem to fit the room. They had taken the end table from the living room and were using it as one of the nightstands, but it was much too large. Because of this, the bed had to be pushed over, which had clearly scratched up the wall, and it was just left that way.
Moving the bed also meant the nightstand was pushed directly against the closet, making it impossible to open the closet door wide enough to actually use it properly.
The mattress itself was comfortable for me but it wasn’t for my husband! He would toss and turn all night! That caused the entire bed to shake making it impossible for me to get a lot of sleep!
The wicker furniture was another issue. It holds an incredible amount of dust, and it was very obvious that it hadn’t been thoroughly cleaned in quite some time. I dropped something under the bed during our stay and, unfortunately, got a very good look at all the dust and debris underneath it. That’s the kind of thing a professional cleaning crew should be catching.
The bathroom:
The bathroom was okay overall, but there were still several things that needed attention. We were provided with only one roll of toilet paper, and despite responding to a text asking if we needed anything, it took two days—and eventually the help of a security guard calling around—to actually get more.
The faucet in the sink had noticeable residue buildup around it. The shower itself was okay, but the grout definitely needs some attention, as there were areas where the grout was missing. There also wasn’t anywhere in the shower to put shampoo, soap, or other shower items, which would be a simple but worthwhile improvement.
The kitchen/living room:
The couch was not very desirable, and we honestly didn’t really use it. I understand that it was a pull-out couch, but we didn’t even want to attempt pulling it out to see what that looked like.
The blinds were missing about half of their slats, which made them look pretty rough. The dishwasher was extremely old and actually fell forward as you opened it.
The kitchen supplies were also lacking. There were only three forks and three spoons, even though the unit can sleep four people. There were minimal pots and pans, and we were provided with only one dishwasher tablet.
At one point, my husband moved the table slightly and discovered a significant amount of crumbs and debris underneath it. We didn’t have a broom available, so there wasn’t really anything we could do about it other than leave it.
Handled in closets aren’t properly fastened! Spots on the ceiling were painted different colors! More slats in the blinds would fall at the lightest touch!
I understand that some of these units are individually owned while others may be owned or managed by the company. However, regardless of ownership, I feel there should be basic standards that every unit is required to meet before it is rented to guests.
Unfortunately, this unit fell well below the standard I would expect. The issues weren’t just about the age of the furniture or the fact that things weren’t brand new. It was the lack of cleanliness, maintenance, and attention to detail that really made the difference.
The one positive thing I can say is that the pool was great. It appeared to be clean, and they were doing what they could to keep the water cool. It was honestly a great place to relax and probably where we spent most of our time because we didn’t want to spend much time in the room.
Overall, based on our experience with unit 4204, I would not stay here again. There is definitely potential for this property, but the units need to be held to a much higher standard when it comes to cleanliness, maintenance, and basic amenities.
