Hotel Facilities
General
- Number of poolside bars: 1
- Smoke-free property
Activities
- Hiking/biking trails nearby
- Tennis on site
- Golf course on site
Food & Drink
- Breakfast available (surcharge)
- Barbecue grill(s)
Pools and wellness
- Outdoor seasonal pool
- Spa services on site
- Children's pool
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
- Terrace
Entertainment and family services
- Babysitting or childcare (surcharge)
- Babysitting or childcare
Cleaning services
- Free self parking
Business facilities
- Meeting rooms
Other facilities
- Wedding services
Location
Cartagena, Region of Murcia, Spain
Address: Club Resort, Calle Capa de Ponce, s/n Las Lomas Village, Cartagena, Spain
Reviews
“Disastrous experience - Do Not Book your Stay Here!”
Disastrous from day one, reception was closed from 1st Oct, and probably the whole village apartments are closed, inc village shop n restaurant. Literally a ghost town. We didn’t know where to get keys to our apartments, and by stroke of luck a passer-by people told us to try visiting letting property agent ¾ mile down the road for assistance since everybody in my group are deaf & cannot use the phone, hence getting there physically to speak the agent who could help to assist. Once we got the keys 90 minutes later, checked out our accommodations which safe to say pretty very basic n nothing to shout about… Tried out the pool 5 minutes walk away, nobody about, no staff supervision etc simply put - the whole village was closed and yet they accepted the B&B bookings from us, and leaving the worse case scenarios- no breakfast too! No receptionist avail to book taxis for us etc. After few days, we checked out without ever meeting any accommodation staff nor cleaners for the whole duration of our stay there! DO NOT BOOK YOUR STAY HERE! You have been warned!
- Stayed in Oct 2026
“Very badly managed property - dont book”
Extremely disappointing stay — poor standards, safety concerns and no response to formal complaint Our stay at Las Lomas Village at La Manga Club was extremely disappointing and fell well below what we expected from a professionally managed holiday property. There were numerous issues throughout our stay, ranging from poor maintenance and housekeeping to genuine safety concerns. One particularly serious issue was a badly cracked and damaged floor tile immediately beside the bed in our bedroom. The damage was clearly visible, and the broken tile had a sharp exposed edge. I cut my foot on it twice during our stay. This is not simply a matter of the accommodation looking tired — it represents a basic safety and maintenance failure that should have been identified and rectified before the apartment was occupied. Other problems included a swimming pool with very restrictive opening hours which subsequently became visibly discoloured, a two-storey apartment whose stairs were not clearly disclosed in the property description, a bathroom window that would not close, heavily soiled air-conditioning filters, defective exterior and terrace lighting, and ants repeatedly appearing throughout the apartment — including in the bedroom and bed linen. The apartment was also poorly equipped. The beds were exceptionally hard and our request for something to make the mattress more comfortable went unanswered. There were no tea towels or kitchen towels, inadequate bathroom towels, a broken ironing board, an iron that did not steam, insufficient and mismatched cutlery and glassware, and no usable tin opener. When we eventually managed to obtain one, it was also broken. Being told by a member of staff to go and buy one ourselves was particularly disappointing when this is a basic item for a self-catering apartment. Even basic arrival procedures were lacking. We received no Wi-Fi information when checking in late in the evening and had to find staff the following day to obtain the password. Several lights had not been properly checked, and the terrace lighting did not work. Many of these problems could have been identified through a simple pre-arrival inspection and basic housekeeping and maintenance checklist. The damaged tile beside the bed is a particularly concerning example: a basic room inspection should have identified it before guests were allowed to occupy the apartment. We subsequently submitted a formal written complaint to the Las Lomas Village management team, setting out these issues in detail and asking for a response from head office, including how these matters would be addressed and whether appropriate compensation would be offered for the disruption to our holiday. Despite making that written complaint, we received no response from the hotel/company. That lack of response is, in many ways, as disappointing as the condition of the accommodation itself. When a customer takes the time to document numerous concerns — including an injury caused by a damaged floor tile — and submits a formal complaint, the minimum expectation is acknowledgement and a meaningful response. The experience has significantly damaged our confidence in the brand. We would be very reluctant to stay at another property operated by the company based on this experience. There is clearly potential for Las Lomas Village to be much better, but that would require attention to basic property standards, maintenance, housekeeping, staff training and, above all, actually listening and responding when customers raise serious concerns. Overall: a very disappointing experience, compounded by a genuine safety issue, an injury caused by poor maintenance, and the complete lack of response to our formal written complaint.
- Stayed in Jul 2026
“Disappointed!”
Really disappointed with this hotel! The hotel is tired & needs a revamp. When we checked in the receptionist kept pushing that we write a good review on Booking.com! The room we stayed in was dark with a kitchenette but no kettle. There was mold on the walls in the bathroom which had been painted over! The shower cubicle needed a deep clean & the toilet brush was filthy! This was changed once I requested. The bathroom smelt of drains. Bank holiday weekend - half term in the UK & the pool bar was closed! The cafe was closed on the Saturday for lunch & we were told to go to L&K restaurant on site. When we arrived which was empty we were told that due the large service I am assuming they were expecting this, they were only doing 1 dish which was Tapas. The chef was unable to cook/prepare anything else but this 1 dish! A member of our party is diabetic & needed to eat to prevent a medical emergency therefore we booked a taxi to take us into La Manga to get some lunch. The receptionist asked me ‘if everything is ok?’ I explained about the food situation & how disappointed we were with the overall stay & wouldn’t have stayed if we knew there was limited facilities. The general manager came out who didn’t speak English & called through to the restaurant to arrange food but we had booked a taxi & why would we want to pay for food that they really didn’t want to cook. Following this conversation the toilet brush was replaced in our room. On the Sunday the general manager spoke to me in English! The pool was packed with guests but the pool bar still closed. They missed a fortune on drinks & ice creams! There are 2 pools but only 1 was open although I received an email confirming both would be open. You have to pay €4 for pool towels. This isn’t refunded if you return the towels! The pictures of the hotel are either old or been spruced up through AI. The pool area that was opened needed a clean - sweeping & a jet wash. The pool needed cleaning & the drains smelt. Overall the hotel was tired. My mother in law who is 80 had a room on the second floor but the outside lights didn’t work on all floors. You had to press the switch on each floor & the lift didn’t work so she was walking up the stairs in the dark. We had to use the torch on our phones. If you stay here, you need a car due to limited facilities. When we checked out I told the receptionist that had their website said no pool bar & limited food we wouldn’t have stayed here. We have previously stayed at the hotel Ona Mar Menor which was no comparison to this hotel - pool bar, cafe, pub on site. Restaurants & supermarket within walking distance. Me & my family won’t be staying at Ona Lomas Village again. We spent most of our money on taxis into La Manga. There are nice restaurants in La Manga, La Barre is reasonably priced & there is a supermarket within a 5 minute walk.
- Stayed in May 2026
“Stay away”
Location was good but that was the only thing. Where the rooms are it needed a good brush and jet wash. All outside areas were tired and in need of updating. Reception was welcoming but only open till 5pm yet check in wasn’t until 4pm leaving not much time if you needed anything. We booked half board but when we went to eat there was very little left as a football team had been in and cleared them out. We asked if there was anything else and they gave us a choice of hake or chicken breast. I ordered the chicken but was served pork which wasn’t nice at all. It was a total disappointed as on the website half board was supposed to be a 3 course meal. We had no starter and all that was on offer for sweet was a pot of yoghurt, which was probably left over from breakfast. Needless to say we didn’t have breakfast. We complained to reception when we left and also I emailed customer service on several occasions. Not had a reply and don’t expect one as it seems normal to take your money and not care about your stay. Definitely think twice about booking thus place . Not a happy customer..
- Stayed in Apr 2026
“Pavement meets husband’s face!!!!”
Firstly the room was spotless and the village very tidy. I would like to point out if you are disabled or have problems walking this may not be the place for you. My husband fell over an uneven pavement directly outside the apartment. The hotel did not want to know and the after care has been appalling. He had to have emergency dental work totalling €350. See photos. Roads/streets absolutely require maintenance.
- Stayed in Feb 2026
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