It's the location and staff which set this hotel apart. The hotel is centre stage in Santa Ponsa adjacent to the main roundabout in the centre of town. This roundabout also accommodates the taxi rank and bus stops to everywhere. There are plenty of restaurants nearby, including Italian, Indian, Steakhouses, Chinese and fast food outlets. The staff are very helpful, always smiling and friendly, in particular Luca and Leah (who arranged a boat trip for us) on reception, Conchi in the restaurant and Beldine in Harry's bar. The food in Harry's Bistro (where we dined twice) is exceptional, with an added bonus of 20% off the bill for residents. Our room 202 overlooked the front. If you went to bed before 11.30pm, you could hear noise from Harry's Bar but later than that, it was fine. The room size was adequate which doesn't bother us, we sleep and change in the room, that's all. No time on the balcony nor watching TV. The A/C was brilliant. The only criticism was only two drawers in the wardrobe. There were 2 bedside tables, these could easily be units with 2 drawers to treble drawer space. The hotel was spotless and Santa Ponsa itself is very clean. I was concerned, when looking at the hotel photos, that there may be insufficient sun loungers. The pool area is not large but at no time, and I know the hotel was full a couple of days we were there, was there a shortage of sun loungers, chairs or parasols (which have wheels for easy movement). Also, there was no putting out towels early to bag sun loungers. There is also a mix of shaded and full sun areas. I didn't go in the pool, it was too cold for me, but many did. Being adults only, the pool area was quiet and peaceful. I spoke to people who had visited this hotel on 6 and 9 occasions and I can see why. I would certainly return, something that, in 60 years of holidaying, I've never done before.