This review is based on factual information and not emotional views so please read on.
My wife and i stayed here as a break to unwind and relax for 8 nights and we had read the hotel description, location information and trip advisor reviews before booking so we knew that the location would not be walks along a promenade or beach as such, more a chill out hotel
We booked the holiday through love holidays and included the hotel, flights and transfers so we were all set.
The flight out was all great with Vueling, taking off from Gatwick.
Upon arrival we found the hotel transfer company, MTS Incoming SL, and we were told we would be waiting for 1.5hrs for the shuttle bus despite the holiday booking information stating 1 hour would be the max wait.
However the lady on the desk did find us a sooner shuttle bus and so off we went after 30 minutes waiting.
The driver was ringing his wife on video call and was not really concentrating on the road at all so this was a real eye opener as he was also constantly on the phone talking to different people and the driving became more erratic as the journey went on but we reached the hotel after 80 minutes with only 1 drop off before our hotel so just be aware of the transfer time using a mini bus.
We checked in at reception and we went to the room and that was what we expected. were given 2 pool towels and were informed it was 1 Euro to exchange them for clean ones.
we were given a sheet of paper outlining what was included in the all inclusive and this is where you need to be aware that at this hotel there are 2 types of all inclusive.
Premium all inclusive and Imperial all inclusive and there are differences.
The Premium is like a full board plus whilst the Imperial includes everything.
Premium is what you will receive as the Imperial is only open to those whose book and choose this option direct with the hotel.
Not all drinks or snacks are included so you need to be sure that what you are ordering is included on the room card. They will ask for payment if it isn't included.
We arrived on the 16th Sept and you need to be aware that the season changes on the 15th Sept as this has an effect on what is open within the hotel.
The swim up bar with the internal quadrant of the first part of the hotel closes on the 15th and times for meals also change on this date.
There is a local market on a Friday and you need to know that it isn't what you might expect of a typical tourist market, it is a locals market, mainly veg, sauces, clothing which is more 3 items for 5 Euros that have come from a clothing bank. Very few stalls were selling local hand made jewellery, handbags, t-shirts , footwear that you might find at the normal tourist type markets.
The bus timetable also changes on the 15th sept from Playa Calida and so you need to check out the times as the busses are normally full and getting a Taxi was very difficult, however if you manage to get one its around 10 Euros there and 8 euros back.
The town does not have much in the way of tourist style shops
The McDonalds opens at 11.30am and closes at 11pm as an FYI.
There is Aldi & Lidl if you needed anything form there.
The hotel is dire need of some basic maintenance as walls were missing some coverings/paint, areas desperately needed painting, the Playa Calida sign did not all light up, the fountain outside the front was filthy and the water jest had been turned off, the restaurant was a bit tired aswell.
Don't get me wrong, the hotel was clean and tidy, just a bit run down and needed a few quid spent to spruce it up.
The lazy river in the internal quadrant was good as were the slides joining them up.
The infinity pool had an amazing view but again, a yellow line of sun cream scum was evident around the pool edge above the water line and was the same in the jacuzzi.
The infinity pool area does not open until 10am but there wasn't any real queue for sunbeds or the usual rush to reserve them, in fact after visiting the market, we found a good choice of sunbeds available at 1.30pm so that was good.
The cleaning of the sunbeds, pool and pool area was not cleaned to any real good standard in comparison to other 3 / 4 star hotels we have stayed at.
The restaurant had a salad bar, choice of 3 kids meals, choice of 2 freshly cooked meats (usually turkey, chicken or pork) and 2 choices of freshly cooked fish.
there was a different Paella dish every day. The desserts was a bit samey each night so not much variety. The soft drinks had all been watered down which is common in most hotels to make the drinks last a bit longer and is a cost saving.
Freshly cooked omelettes were available for breakfast as were freshly cooked eggs.
We did enjoy the holiday, don't get me wrong, but given our experience at other hotels of varying star ratings, this does not meet 4 star accommodation but would if the management spent some money improving standards across all areas and took some pride rather than just taking the money.
I think the moral of the review above is that you need to be aware of the season change and the effects this has on the hotel amenities, local travel arrangement's such as buses into town and the all inclusive option which is more like full board.
We hope this review gives you some information to aid your decision making as to whether to stay at the hotel or find somewhere else.
Thank you for taking the time to read the above review and helps you make an informed decision.