THE HOTEL IS NOT RECOMMENDED FOR CHILDREN UNDER 16 YEARS OF AGE.
- Distance To Airport: 70km to AGP
Estepona, Andalusia, Spain
Address: A-7 Autovía del Mediterráneo, Km. 165, Estepona, Spain
Overall a good experience, and would consider staying again. Room was of a decent size with a balcony. Good hot water and pressure in shower, but shower is in a tub, no traction mat provided and extra care required. Stocked mini-fridge with enough space to refrigerate other things. Bed was a little firm, pillows fine. AC worked well. Staff were ok, friendly. Decent drinks at the bar. Breakfast was decent, good selection if a little uninspired and repetitive. Attended paid buffet on a Saturday night for dinner. It was pretty dire. OK choice, but nothing was well labelled and some of the food was cold - like bolognese sauce. Old town Cancellada - a 10 minute westbound walk - is really nice. Eastbound walk gets you to a sketchy looking strip club and some other businesses and food options. I don't really get 'EXE Estepona' as Estepona proper is about 15 minutes away by car, about 15 - 20 € one way in a taxi. Hotel is clean, pretty well kept, and nice. There was an issue where both elevators were out of service over last two days.
My wife and I stayed here and had €120 and £20 cash stolen directly from our locked room (Room 021). The theft was selective—our credit cards were left untouched—and happened precisely during the housekeeping windows on either Sunday or Monday while the room was being cleaned. Outside of these cleaning hours, the cash was never left alone. When we reported this, the reception manager ran a door card check and verbally confirmed to us that the electronic logs proved access to our room was ONLY by the housekeeping team during those hours on both days. Despite this clear evidence, management refused to accept any immediate financial responsibility or offer compensation, stating that the housekeeping staff had denied it. While professional, the manager made it clear that she could not share the physical door activation logs or CCTV footage with us directly, but would launch an internal investigation. We chose to protect ourselves by demanding the official government complaint form (Hoja de Reclamaciones) and calling the police. The manager then cooperated fully, confirming she would download the key logs and camera footage to hand over directly to the officers. We have now filed a formal criminal report with the Spanish National Police (Atestado nº: 11192/26) and logged a state complaint with the Andalusian Tourism Board. The hotel itself is fine, but be warned that if your belongings go missing, management will not take financial liability or hand logs over to you—even when their own digital system proves only their staff entered your room.
I was very disappointed with my experience at EXE Estepona Thalasso & Spa. I accidentally booked the wrong month, and Booking.com showed that I had the option to change or cancel my reservation. It was a simple mistake that I hoped the hotel would help resolve. Unfortunately, the receptionist was unhelpful and came across as rude throughout the interaction. Rather than trying to assist me in changing the dates, he focused on charging me a cancellation fee. I felt that customer service and finding a reasonable solution were not a priority. Mistakes happen, and I understand that hotels have policies, but a little understanding and willingness to help would have made a huge difference. Instead, the whole experience was stressful and left me feeling that making extra money was more important than looking after guests. Based on this experience, I would not recommend this hotel if you value good customer service and flexibility when genuine booking mistakes occur.
By the side of a 4 lane motorway . In the middle of no where. Atmosphere none .The bar inside of the hotel was not open at all , while we were there. Staff very helpful .Pool bar , light music , daytime food as long as there was enough staff the kitchen. Half board , breakfast , hot food luke warm, evening meal set menu Same all week except for soup , if you could call it that , pea soup , mushy peas. Most of the menu uneatable ,mush . dessert 2 cheese with ice cream was ok .could go on but I'll leave it t that . Good thing there was a Idli close by . Room was a good size ,clean , sheets and towels were changed every day. Adult only ,no we had 3 babies, during our stay . This is a good hotel for a one night stay , or a few nights to attend a wedding close by . That's what most people did . But not for an holiday, like what it was sold to us, by TUI .
Tired hotel, terrible location next to the motorway. Closest beach only accessible by walking across the motorway and walking through an estate. Spa costs extra.
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