Booked 2 apartments in one booking they couldn’t have been further away from one another. 1 room was average the other room was very run down and dirty. It smelt damp. Showerhead broke and hot water pipe under sink burst maintenance came to fix but only sorted the shower head. Hot water pipe was left turned off rest of holiday. Pictures and descriptions show various water slides only 1 of these was open for 4 hours a day the rest are closed under 1st June.

No bed side table or lamp, only net window curtains - no proper for night time, shower water pressure way to high, balcony table fit for the bin, the bed felt like it had a tarpaulin under the sheet - not what I expected

“Lovely Apartment and pool ”

Nice apartment and complexes . Great pool . The apartment is privately owned but is rented out by Benal Beach . The fridge freezer wasn't working when we arrived but they replaced it in a couple of days. Very comfortable bed , lovely shower and great size TV . Benal Beach staff was very helpful and we would stay there again. There is a bar area with snacks but there is no Club house for entertainment in the evening.

Were were forced to move rooms half way through our stay, to a far lessser apartment with no apology or compensation offered. This all with an elderly mum and young daughter, the new apartment had constant power cuts and very dated. Pool & Waterpark area was good

This was a lovely stay ❤️ Apartamentos very clean air-conditioning perfect. Diego who runs the bar area cant do enough for you and fantastic with all guests. Hotel its self is well kept we will definitely be coming back