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Mercure Hotel Amsterdam West
Make yourself at home at Mercure, just a stone's throw away from Schiphol. The 4-star Mercure Hotel Amsterdam West is comfortable and easy to access, making it ideal for both business travels and weekend getaways. At the hotel you can find a bar to unwind, restaurant for lunch and dinner and 24 meeting rooms. A delicious breakfast buffet is served daily and the reception is at your service 24/7. All rooms are equipped with a comfortable bed, work desk, TV, safe, air-conditioning and free WiFi.
- Distance To Airport: 7km to AMS

Hotel Facilities

General

  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free WiFi

Transport & Parking

  • RV, bus, lorry parking (surcharge)
  • Electric car charging station

Food & Drink

  • Breakfast available (surcharge)
  • Number of coffee shops/cafes: 1
  • Television in common areas

Front-desk/reception area services

  • Tours/ticket assistance
  • Luggage storage
  • 24-hour front desk
  • Safe-deposit box at front desk

Shared spaces

  • Garden
  • Terrace
  • Computer station

Cleaning services

  • Dry cleaning/laundry service
  • Laundry facilities
  • Self parking (surcharge)

Business facilities

  • Meeting rooms
  • Business centre
  • Conference space

Other facilities

  • Multilingual staff
  • Lift

Location

Amsterdam, North Netherlands, Netherlands

Address: Oude Haagseweg 20, Amsterdam, Netherlands

Reviews

3.9/ 5GoodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Nathalia MJul 2026
5.0/ 5

“Had a lovely stay”

The staff was very friendly and helpful, everything was clean and tidy. Coffee downstairs was great!

  • Stayed in Jul 2026
DDR MJul 2026
1.0/ 5

“Overcharged, dirty and ignorant. Look for another alternative.”

I am currently staying at the Mercure Amsterdam West Hotel (Room 318). At the time of check-in, the front desk agent informed me that the room rate would be adjusted to match the price I had obtained through the ALL Accor mobile application. I was also advised to return the following day to redeem my accumulated ALL Reward points, as this could not be processed at that time. Unfortunately, the employee who provided these assurances is not on duty today. The front desk staff currently assisting me has informed me that I am required to pay a room rate that is €30 higher than the rate that was communicated to me yesterday. During the check-in process, I was not able to view the information displayed on the staff member’s computer screen, nor was I provided with any written confirmation, printed document, or receipt indicating the agreed room rate. All information regarding the reservation and pricing was communicated solely on a verbal basis. Furthermore, I have now spoken with three different front desk employees, none of whom has been wearing a name badge. Consequently, I am unable to identify the individuals with whom I have discussed this matter. I was advised that the hotel manager would be available at 10:00 a.m. Accordingly, I had been waiting in the hotel lobby for more than 40 minutes. However, I was told that the manager has yet to arrive, and this unnecessary delay is depriving me of valuable time during my holiday. Despite waiting until 10:20 a.m., I was refused the opportunity to speak with the manager. Consequently, I was forced to leave the hotel without having been able to meet with her. The matter has now progressed beyond concerns regarding the hotel’s hygiene standards, overcharging, and related issues. It has reached a level that reflects a serious disregard for guests and a systematic failure to uphold the most fundamental standards of customer service and professional conduct.

  • Stayed in Jul 2026
Fanny MApr 2026
4.0/ 5

“Good for one night, clean but now wouaw”

Good for one stop before taking the plane as close to the airport. The hotel was clean, is ok but not to stay for some days… coffee was empty. , The

  • Stayed in Apr 2026
Andres CDec 2025
1.0/ 5

“Unfair Cancellation Experience”

Horrible experience. Canceling a room through their service via Booking was extremely frustrating. I strongly do not recommend this company—they treated their client unfairly and offered no proper support.

  • Stayed in Dec 2025
ebI9720IQNov 2025
3.0/ 5

“3/5”

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

  • Stayed in Nov 2025
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