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Hotel Avenue
The Avenue Hotel enjoys an ideal location in the historical centre of Amsterdam, just a few steps from Dam Square, the very centre of the Dutch capital. It features comfortable rooms and is the perfect starting point to explore this fascinating city. The Royal Palace and Madame Tussaud's are only a 5-minute walk away; the hotel is surrounded by numerous restaurants, bars and pubs. Attractions such as the Red Light District, the State Museum, the van Gogh Museum, the Begijnhof or Rembrandt Square are within walking distance. Amsterdam Central Station can be reached within a few minutes' walk.
- Distance To Airport: 11km to AMS

Hotel Facilities

General

  • Smoke-free property

Internet

  • Free WiFi

Food & Drink

  • Breakfast available (surcharge)
  • Coffee/tea in common areas

Front-desk/reception area services

  • Luggage storage
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Tours/ticket assistance
  • Concierge services

Shared spaces

  • Computer station

Cleaning services

  • Dry cleaning/laundry service
  • Laundry facilities
  • Self parking (surcharge)

Shops

  • Gift shops or newsstand

Other facilities

  • Multilingual staff
  • Lift

Location

Amsterdam, North Netherlands, Netherlands

Address: Nieuwezijds Voorburgwal 33, Amsterdam, Netherlands

Reviews

3.6/ 5GoodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Patrice VSept 2026
1.0/ 5

“Desappointing1”

I recently stayed here for two nights, and unfortunately, it was a thoroughly disappointing experience from start to finish. I arrived around 1:00 PM carrying my luggage directly from Central Station. At check-in, I was greeted by a lovely staff member from the Philippines who was genuinely nice. However, the experience was immediately ruined by her young manager standing over her, micro-managing and telling her how to do her job—even though she clearly knew what she was doing. He was simply posturing and playing the "boss." Despite having a room available right then, he insisted on charging an extra €5 fee per hour just to check in before 3:00 PM. His attitude was arrogant, cold, and transactional. There was zero focus on customer service; guests are clearly treated as nothing more than room numbers and credit cards. The property itself is very old and poorly managed: To reach the elevator, you have to walk straight through the middle of the breakfast room. The hallways were messy, with laundry and clutter left around the walls. The staff overall seemed cold, stressed, and completely indifferent. It feels like management operates on the mindset of "we don’t need to be kind or welcoming or they have their own way, because tourists will come anyway." As for the room, it was only average, but it had a major plumbing issue: the water in the shower was dangerously hot, with no way to get cold water to balance it. Like everything in Amsterdam,hotels is expensive, but high prices should come with basic hospitality.

  • Stayed in Sept 2026
Kevin JAug 2026
1.0/ 5

“They cancelled my room just 10 minutes after the check-in time, leaving me with nowhere to go”

AVOID – DO NOT BOOK THIS HOTEL I booked my first holiday in 8 years and was really looking forward to finally having some time away and a stress-free break. Unfortunately, my experience with Avenue Hotel turned it into the complete opposite. This was not a last-minute booking. I booked several weeks in advance and had a confirmed reservation. However, when I arrived at the hotel, I was told that my booking had been cancelled just 10 minutes after the check-in time, leaving me with nowhere to stay. I contacted the booking company, who blamed the hotel. The hotel then blamed the booking company. Nobody wanted to take responsibility, and I was the one left stranded. To make matters worse, I was told I could have to wait up to 30 days to get my money back. This meant I didn't have enough money available to simply book another hotel. I had to call my family and ask them to pay for alternative accommodation. It took around 4 hours to finally get somewhere else arranged. What disappointed me most was the attitude at the hotel. I found the staff extremely unhelpful when I arrived, and I didn't even receive a simple apology for being left without accommodation. Luckily, I had family who could help me. Without them, I genuinely could have been left with nowhere to stay that night. If you're looking for a reliable, stress-free hotel where you can feel confident you'll actually have a room when you arrive, I would strongly recommend staying somewhere else. I booked after reading the reviews, which is why I'm sharing my experience. Honest reviews are important because they help other travellers know what they could potentially face. AVOID. DO NOT BOOK HERE. I certainly won't be returning.

  • Stayed in Aug 2026
Tony BJul 2026
4.0/ 5

“Good for the price”

This hotel is cheap and in a great location. It is clean and tidy and the room was very well presented. My only criticisms are that it looks a bit tired with some threadbare bits of carpet in the hallways and, when I had an issue with the key not working, the receptionist looked as miserable as sin and didn't seem to want to help, but had too!

  • Stayed in Feb 2026
Graham DJun 2026
5.0/ 5

“Great Hotel, Centrally Located and Very Comfortable”

Prior to visiting Amsterdam we read mixed reviews on the hotel, but our experience was exceptional. Staff were very friendly and helpful, room was comfortable and clean and the breakfast was more than adequate. The hotel is located close to the city centre, right next to a tram stop, making getting around the city easy. Despite being central it was very quiet during the evenings.

  • Stayed in Jun 2026
SaraWongkraiJun 2026
2.0/ 5

“Unfair service”

I am extremely disappointed with the service I received during my stay. I arrived at the hotel at 9:00 AM and asked if it would be possible to check in early. I was willing to pay an additional fee if a room was available. I was told that no rooms were ready and was asked to return at 1:00 PM. When I returned, the staff repeatedly reminded me that the official check-in time was 3:00 PM without providing clear information about room availability. Later, I was informed that a room was available at 2:00 PM, but only if I paid an additional €10 for early check-in. This option was never clearly explained when I first arrived, which made the whole process frustrating and poorly managed. When I finally checked in at 3:00 PM, I was standing in line at reception, but the receptionist ignored me and called another Western guest who was behind me. The other guest even pointed out that I had been waiting first. This experience left me feeling that I was treated unfairly and with less respect than other guests. The room itself was acceptable, although it was not as clean as I would have expected. While this was not a major issue, it added to the overall disappointment. Overall, the biggest problem was not the room but the attitude and professionalism of the front desk staff. The communication was poor, the service was unfriendly, and I left with a very negative impression of the hotel.

  • Stayed in Jun 2026
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