We recently returned to the Samaya Seminyak again, after only being here in May. Karmaya made our return to the Samaya feel like coming home - and truly set the standard for the whole stay.
From the initial booking, right through until we arrived, Karmaya communicated with us to ask about our plans and any special requests. He really cares about making the stay special, demonstrated his communication to ensure everything is perfect for check-in.
Dewi, who was new to the Samaya, picked us up from the airport. He was kind, caring, and very informative. He really tried to make us feel welcome and special. Dewi drove us around the Seminyak area regularly, and always had a smile on his face. He really made sure we were looked after and felt special. The Samaya has really struck gold in hiring Dewi - and we really look forward to seeing him again.
Karmaya and the butler team ensured nothing needed chasing. Each day they checked in to see how we were going, remembered what we had planned, and were proactive in making suggestions based on what we enjoy. Whatever we mentioned in passing, they followed up on - ensuring that our stay was seamless.
The attention to detail at the Samaya is rare. Many hotels promise personal service, but Karmaya delivers it consistently, and he does it with a warm, easy manner that never feels scripted. He truly treats us like family.
The rest of the Samaya lives up to his lead. The villas stayed spotless, the butlers responded quickly at any hour, and the pool and breakfast service were excellent. But it was Karmaya who tied it all together and made the stay feel effortless.
The pool was a highlight too. Our villa pool stayed clean and warm, and the main pool looked beautiful every time we walked past. The Samaya pools are incredibly relaxing, it is truly a special place. You can always get seating at the pool, and it is quite and zen environment. Donny looked after us at the pool all week - we loved chatting to him and learning more about Balinese culture. Every day after breakfast, he had towels, water and our lounges/cabana set up. He is friendly, always one step ahead, and made sure all we had to do was relax.
We are already planning our next trip back. After staying at many hotels in the Seminyak area, we have finally found our home at the Samaya, we will continue to return here.