Name: Best Western Swiss Cottage Hotel
Address: London, England, United Kingdom

Best Western Swiss Cottage Hotel

The hotel is located 1.5 km from the Freud Museum, 1.5 km from the Ben Uri Gallery, and 2 km from the London Zoo. The nearest airport is Heathrow Airport 30 km away.
Facilities and services include a 24 hrs reception, breakfast room, lounge bar, elevator, wireless Internet in public areas, safe box at reception, laundry services (extra charge), pets allowed on request (extra charge), and meeting room (extra charge).

The rooms are equipped with TV, telephone, wireless Internet, desk, hairdryer and coffee/tea facilities.

Address: 4 Adamson Road, NW3 3HP, London, England.

Hotel Facilities

General

Number of bars/lounges: 1
Number of restaurants: 1
Smoke-free property

Internet

Free WiFi

Transport & Parking

Offsite parking reservations required

Food & Drink

Breakfast available (surcharge)

Front-desk/reception area services

Luggage storage
24-hour front desk
Safe-deposit box at front desk
Tours/ticket assistance
Concierge services

Shared spaces

Garden

Cleaning services

Dry cleaning/laundry service
Porter/bellhop
Laundry facilities

Business facilities

Number of meeting rooms: 2
Business centre

Other facilities

Multilingual staff
Lift

Location

London, England, United Kingdom

Address: 4 Adamson Road Swiss Cottage, London, United Kingdom

Reviews

4.0/ 5GoodAverage review rating

Browse reviews by provider:

5 reviewsSorted by: Newest

Shyla KOct 2026

5.0/ 5

“A Wonderful Stay – Exceptional Hospitality from Start to Finish!”

We had a truly lovely stay at the Best Western Swiss Cottage and cannot praise the team enough for making our experience so enjoyable. From the very beginning, the correspondence with Ian prior to our arrival was absolutely brilliant. He was so helpful, welcoming and accommodating, which immediately gave us a great impression. This continued throughout our stay, with all the receptionists and staff being equally friendly, attentive and helpful. Nothing was ever too much trouble, and everything we requested was taken care of with genuine kindness and efficiency. Breakfast was another highlight. We enjoyed a lovely selection, with everything freshly prepared and cooked exactly to our requirements. It was delicious, fresh and a wonderful way to start the day. The thoughtful provision of water bottles was also much appreciated. Check-out was equally effortless, and the whole experience ran so smoothly from beginning to end. It is often the little personal touches that make a stay memorable, and one gesture in particular really touched us. Having left the team a small box of chocolates as a token of our appreciation, we were delighted to find a lovely thank-you note slipped underneath our door. Such a thoughtful gesture, and a perfect example of the warmth and personal service we experienced throughout our visit. A huge thank you to Ian and the entire team for making us feel so welcome and looked after. Your hospitality, attention to detail and willingness to help made all the difference. We would wholeheartedly recommend the Best Western Swiss Cottage and would happily stay again. It is wonderful to experience such genuine hospitality. Thank you once again for everything. We really appreciated it! Warmest wishes, Shaila and Family

Stayed in Oct 2026

ArchbolderOct 2026

3.0/ 5

“Paddington would not be pleased”

We stayed for 2 nights in order to attend a family occasion. It is a useful hotel for the Swiss Cottage-Belsize Park area, 200 yards from the underground. We had a superior room on the top floor with large windows and a high ceiling. A bathroom had been cleverly constructed in the adjoining roof space which meant that the large room was not spoilt. Unfortunately it meant a very small shower and low water pressure and the lighting was poor. There is a beautiful and nicely furnished lounge and a small bar. No dinner, but there are plenty of local places in nearby Belsize Village. Breakfast, which was served in the semi-basement, was fairly basic, with limited options but the cooked dishes were excellent. Poached eggs were a deep orange and perfectly cooked. But... there was NO MARMALADE. The reason I was given was that "the company that supplies our preserves does not do it anymore". To which there is an obvious answer: change your supplier or go out and buy a couple of jars! Hence the title of this review.

Stayed in Oct 2026

sassjennAug 2026

4.0/ 5

“Not as good as it used to be.”

My sister and I have been coming to this Best Western in Swiss Cottage every year since 2017. The hotel location is very convenient - in a nice residential area, steps from the Tube station (and therefore everything you might want to see in London). Sadly, the previous owner passed away last year, and the new owners seem to have a different focus. In the past, we have been greeted like family - with hugs and people genuinely happy to see us. This year, we found that some of the long-term staff were leaving, and/or reducing shifts due to the changes. The new staff don't seem to understand what working in hospitality means, and some of them were dismissive, and one was downright rude. I feel sorry for the first-time guests, for whom this was their only experience of this hotel, because I can't imagine they'll be returning. We have decided to return once more in 2027, to see if any positive changes have been made with the feedback that we and others have given them. If we don't see any improvements, our 10th stay will be our last.

Stayed in Aug 2026

Jo RAug 2026

5.0/ 5

“Lovely Hotel, Friendly Staff”

Lovely hotel, A bit dated but was spotless and the staff were lovely, No aircon so it was hot, they did provide fans but they only circulated hot air. Didn't have the breakfast so cannot comment on that. We found it very quiet not noise from other rooms or heavy feet upstairs. Would come back but not when its this hot.

Stayed in Aug 2026

Desiree HJun 2026

1.0/ 5

“Disappointed!”

Well located & clean & 2 staff members were helpful. Hotel branded as a 3 star hotel, when in reality it's probably closer to a 2 star hotel. Booked a 9 night stay. One would think that I would have been given a decent room with an air conditioner given the length of stay. This is by far my worst stay I have have ever had during my travels in my lifetime. My room temperature was probably between 40 and 45 degrees every day and night - no Air Conditioner provided, despite my length of stay. I was told the hotel has 4 rooms which have Air Conditioners - well I was not allocated one, despite staying for 9 nights and being unwell during my stay. I did request a room with an Air Conditioner during my stay, given my condition, but this was not provided nor was a plan made to get me a portable Air Conditioner. Needless to say, I was unable to sleep at night due to the level of heat in my room and I never recovered from my illness whilst I stayed at the hotel - in fact I went backwards, due to having to deal with the intense heat. There was also a 3 day event held at the hotel whilst I was there and it was very disruptive, as attendees took over the lounge and bar area every day and evening and other guests were unable to use those facilities as there was no where to sit. Attendees also congregated outside my room and made a noise one afternoon when I was trying to get some rest, given that I was unwell. On Trip Advisor it says the hotel has a Newspaper, provides bottled water and has a safe. Well this is not the case - the rooms have no safe, bottled water is not provided and a newspaper is not provided or made available for guests. The rooms also do not have a bar fridge where guests can keep soft drinks cool during their stay. I would not recommend this hotel - it's outdated, does not have the amenities it says it has and it's not 3 stars!

Stayed in Jun 2026

How Tripadvisor collects reviews

Why book with Thomas Cook

Low deposits

Secure your next holiday from £19pp

Spread the cost

Book now, pay later in instalments

24/7 holiday support

Expert help whilst you are on holiday

Price match

Know you are getting the best holiday deal

ATOL & ABTA protected

Your holiday is financially protected