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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I check in for my Virgin Atlantic flight?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

You’ll find the link to the Virgin Atlantic website below, but you may want to read our check-in guide first.

Before you get started, make sure you have the following handy:

Your flight reference from your invoice/confirmation. This is not your Thomas Cook booking reference and can be found on the ‘flights’ section of your Thomas Cook invoice labelled ‘airline reference’ or ‘flight booking number’ (see the examples below). The reference is a random selection of numbers and letters (or just letters) in any order. If you're having trouble using your airline reference on the airline’s website, please double-check you’re using the right letters and numbers, as the letters ‘I, O and Z’ can look like the numbers ‘1, 0 and 2’.

For example:

Or:

Your passport details.

You can check in online from 24 hours to 90 minutes before departure. Remember to check in for your return flight too!

Check in

Go to the Virgin Atlantic website using the link below and select ‘Booking reference’ in the ‘search by’ box

Enter your ‘Booking reference’ (this is your ‘Airline reference’ as shown above) and your departure airport
Click on ‘Start check in’
Add your passport details
Add any flight extras (you’ll pay for these on the Virgin Atlantic website)
Print your boarding card