New Customer?
How to contact us if you're thinking about booking
New Bookings: Opening Hours
- ● Mon - Fri: 10am - 8pm (UK)
- ● Sat - Sun: 10am - 6pm (UK)
Talk to us before you book
Here to help
Call us on +44 (0) 20 3879 5469 and we’ll make sure your holiday meets your needs.
We can help you:
- Pick the right resort or hotel
- Arrange any special assistance
- Answer questions about facilities
- Make your booking simple and stress-free
New bookings phone line opening hours:
- Mon - Fri: 10am - 8pm, UK time
- Sat - Sun: 10am - 5pm, UK time
Frequently asked questions & answers
Thinking about booking FAQs
What's the phone number for new bookings and enquiries?
For new bookings only, call us on +44 (0) 20 3879 5469.
Normal opening hours:
- ● Mon - Fri: 10am - 8pm (UK time)
- ● Sat - Sun: 10am - 5pm (UK time)
Can I get help finding the right holiday?
Absolutely! We’re like a high street travel agent, but online. Whether you’re a family looking for kid-friendly hotels, a couple planning a romantic getaway, or need advice on flights, airlines, or destinations, our travel experts are here to help.
Call us on +44 (0) 020 3879 5469. We’re available Monday to Friday, 10am - 8pm, and Saturday and Sunday, 10am - 5pm.
Can I make a group booking?
Absolutely! We can take bookings for up to 9 people or 3 rooms. If your group is bigger, you might need multiple bookings - but this could risk cancellations or extra rules from the hotel.
How do I book with an unborn baby?
For an unborn baby, use today’s date and pick ‘Master’ or ‘Miss’ for gender. You can update details after birth via Chat. Some airlines require adding the baby after birth, which may cost extra - we’ll tell you the price when you do.
> See all FAQs
What does 'non-refundable room' mean?
Non-refundable rooms are cheaper but must be paid in full. No changes or refunds after booking - best if your plans are final.
What's the minimum age to book a holiday?
Generally you need to be at least 18 years old to book a holiday, but some destinations have higher age limits - like 21 for the USA. Check the rules for your destination.