search
1/40
2/40
3/40
4/40
5/40
6/40
7/40
8/40
9/40
10/40
11/40
12/40
13/40
14/40
15/40
16/40
17/40
18/40
19/40
20/40
21/40
22/40
23/40
24/40
25/40
26/40
27/40
28/40
29/40
30/40
31/40
32/40
33/40
34/40
35/40
36/40
37/40
38/40
39/40
40/40

Playacar Palace All Inclusive

Mexico Riviera Maya Playacar

1981 reviews

Excellently situated in the heart of the world-famous holiday resort of Playa del Carmen, the luxurious Playacar Palace enjoys a perfect beach setting with fine white sand and crystal-clear waters. The fantastic hotel offers a wide range of unlimited first-class amenities and services. The renowned 5th avenue with its numerous shops, restaurants, bars and entertainment venues is just a few steps away.SMOKE FREE PROPERTY

This hotel is popular! Rated excellent by 1981 people on Tripadvisor

Flight + Hotel

7 Nights All Inclusive

from £1,644 per person

Secure today from £39pp

check price & availability

Hotel only

All Inclusive

from £207 per person per night

Secure today from £10pp

check price & availability

Facilities

  • pool_icon
    Kids pool
  • childCare_icon
    Kids Entertainment
  • gym_icon
    Gym
  • aircon_icon
    Air-con
  • golf_icon
    Golf
  • playground_icon
    Kids play area
  • pool_icon
    Pool

Location

world_map

Playacar, Riviera Maya, Mexico

Address: 77710, Fraccionamiento Playacar, Bahia del Espiritu Santo, Playa Del Carmen, Mexico

Phone: 529848734960

Important information

Travel aware

It’s important you check government guidelines before travelling

Learn more

Reviews

Tripadvisor rating

5

Excellent

1981 reviews

Service

Sleep Quality

Rooms

Location

Cleanliness

Value

Great family place to stay!

Jun 2022 | Tim A

Fantastic place to stay with the family! Safe, close to shopping, great food, swim up bar and a lot of fun! We went with another family and had a great time. We will definitely stay again next time we go to Playa Del Carmen!

Pampered Vacation

Jun 2022 | vaughnaa2015

My husband and I booked the Governor Suite. It was beautiful and perfect for us. The air conditioner was freezing cold and wouldn’t shut off or adjust but maintenance came within 30 minutes to fix it. The food was of good quality and service was fast and efficient. Andrea and Nacho, the pool concierges were very attentive to our needs everyday. Silvia at the pool was an excellent server. Marianna our diamond concierge was excellent and very personable. Flavia at the spa was a great masseuse. Mercedes gave me the best facial I have ever had. It was called Diamond Energy. Daniel at Bocelli’s helped us to pick out a great wine for dinner. Domingo was our Shabu shabu server and did an excellent job, if you haven’t tried it, do so. Jonathan was our chef for the teppanyaki and we were the only couple at 6:00. Private show and dinner was really good and not so long and drawn out like normal. The 10 course dinner at Lahana was not to my liking but the presentation was awesome and I am sure if you like the authentic Mexican it was very good. Overall the resort was clean and the employees in the lobby were very friendly. Even though the resort was full it didn’t seem that way for dinner or at the pool.

Enjoyed our visit - could be back (detailed post)

Jun 2022 | robinhatl

Family of 9 (2 couples, 4 “kids” ages 15 to 21 and grandma) 6 nights in 5 rooms. Property - smaller property than many we’ve stayed at in the area - generally well maintained - 2 bars - pool bar and lobby bar (I think there’s a club that was under construction while we were there) - nice gym, rarely used - resort credit is basically not useful. Lots of things you can’t use it for and still need to pay significant taxes in order to use. Rooms - Honeymoon room 439 - pretty standard room, great view of both pool and beach/ocean, small balcony, minor lights to help you move around in the dark were much appreciated, loud birds in the morning chirping away, despite thick curtains the light still comes through (consider packing an eye mask) - standard king room looked pretty much like ours but smaller tub and more open bathroom area - rooms have a set up of alcohol - run, tequila, whiskey, and something else (you can supposedly have it locked) - construction happening on property including right above our room. Recommendation: ask where your room is compared to construction. Also heard construction down by pool but not too loud. Food - as noted in other reviews, food is quite good - only 4 restaurants (plus pool-side) so you will eat the same place multiple times - we made reservations for most nights the day we arrived and were able to get close to what we wanted even with a party of 9 - Mayan restaurant - only has tables of 2 but tables are set up in pairs so easy to enjoy time with another couple if desired. 18+ only. Definitely worth going. - Italian restaurant had great ambiance. Piano in the middle that they would let people play, which was nice. Staff was friendly and attentive. Pool - finally a pool in Mexico that isn’t freezing to get into!! I’m sure it’s not heated but it was small enough that it got warm. Major plus!! - nice variety of pool chair options (with tables!). Staff moved umbrellas around upon request which was great. Didn’t notice a shortage of chairs but grabbed some around 8:30 each morning. - Tip: you probably don’t need chairs for everyone in your group. For instance, 4-6 for our group of 9 was usually plenty. - wait staff was excellent- regularly checking in. Marvin and Ricardo were particularly good. Ocean & Beach - mostly flat beach - walkable but not long, a good amount of dried seaweed but not smelly. Ocean water was warm and it didn’t take long to get past seaweed in water. Had access to beach beds but didn’t use them so can’t speak to service on the beach. Activities / Shows - beach volleyball 2x a day at 11 and 4. Strong players while we were there (but fun, no shaming). Play continued afterwards sometimes. - evening shows entertained but not so good you need to organize your schedule around them - plenty of other activities if interested;water volleyball, water aerobics, blackjack in the pool) - entertainment staff had great energy. Loved the volleyball crew especially!!! - 2 pool tables available. Really nice to have before & after dinner. Not high quality tables but still appreciated. Transportation - since we were a group of 9, we booked private transport. Got a better rate from USA Transfers - Helpful with booking taxi to Xplor. Manuel suggested a taxi as the best means, told us how much it would be and pre-scheduled it for us proactively - advice for the Ferry was NOT sufficient (did not make note of who we spoke to). Some issues they might not have known about (cash only, orange one couldn’t accept US dollars) but they could have told us we needed masks so we didn’t have to buy them for $1 each. Cozumel Palace - went over one day. Not sure it was worth it thanks to ferry logistics issues. Ferry takes about 45 min + 20 min walk. Snorkeling was fine but not special. Wait was long for paddle boards. Dock to jump into ocean was nice. Pool was nice. Seemed to have food shortage.

ATOL protected

Your money is safe with our secure trust account

Low deposits

Fee free low deposits from as little as £39pp

Rated 4 Stars on Trustpilot

We are trusted by our customers

24/7 on holiday support

Expert help whilst you are on holiday