Excellent relaxing post christmas weeks stay
Stayed for one week from 7th January 14. Flights landed early both ways. About an hours drive from Antalya airport and the hotel is around 20 mins away from Side. We were the only two English staying that week, with the majority of other guests being German. This was not a problem for us and we never felt uncomfortable. Our room on the first floor of the main block was spotless and had everything we needed, included free safe, tea/coffee making facilities and mini bar was re stocked daily. The hotel is only around 3 years old, very stylish and again everywhere is spotless. During winter season breakfast, lunch and dinner are all in the main restaurant,(during main season there are others open for lunch) and the food choices were excellent, and hot!. Service was very good with the staff working very hard and always friendly and polite. The hotel was very quiet at this time of year so no problems with queues. The outside pool areas and slides were closed but the indoor pool and spa were lovely. The beach was sandy and you could walk for miles. An added bonus was that the beach bar was open for drinks and there were sun loungers out on the beach, the weather was great for the whole week. We ate in 3 of the A La Cartes, at no extra charge, and really enjoyed all of them. Its easy to book them the day before on a computer screen in the lobby. A pianist played in the lobby bar early evening and there was live music a couple of nights in the downstairs lounge bar. We spent every evening sat on the heated outside terrace of the Irish Bar, and again the bar staff here were great. There was entertainment provided by the animation team but we never saw this so cant comment. We have stayed in other 5 star hotels in Turkey and would definitely recommend the Crystal Palace. We never go back to the same hotel but are thinking of staying here again next year at this time.
January 22, 2014
Went in April - weather fantastic and the hotel was pure luxury - not sure where the other reviewers were staying, but from their comments it certainly wasn't here! The place was spotless , pool clean, plenty of sunbeds, food was fine. Lovely meal in the garden one lunchtime with entertainment . The evening entertainment was very good - not the normal quiz or bingo. Would certainly go back.
June 6, 2013
Beautiful hotel, Obviously sorted out the teething problems!
We visited this resort for our honeymoon on 4th October 2012, When we booked we told the Thomas cook rep we wanted an all inclusive resort that was luxurious and would accommodate us and our one year old daughter. The rep advised us it was a new hotel and that she had heard very good feedback about the Crystal Palace brand. She even showed us the trip advisor page that is independent to get a feel for the reviews. We had not been to Turkey before but decided to book as the weather in October is the hottest we could go comfortably with an infant. We paid extra and booked a Junior suite as this has the normal space of a bedroom area, en-suite bathroom, air con and effectively a second room that is a living area with sofas and a large 42" LCD television on the wall (Not that we went for TV!) The room was split with the bedroom by a low dividing wall. At the other side of the room is sliding doors onto a balcony.
When we landed I was happy to find the airport is well equipped for the large numbers of people that descend on it through the summer months unlike some popular tourist resorts. We were quickly through immigration (You need to pay £10 for a visa, make sure you have the exact notes only as there is a lot of brits calling out asking if anyone has got change and swapping notes around as they don't give change) and baggage reclaim and on the transfer to the resort. It was around 25 degrees however due to the dry humidity felt round 35! Luckily the coaches are air conditioned. The resort is around 40 minutes away but is the second stop off (out of around ten!) There is nothing worse then wanting to get to the pool and having to watch everyone else get their suitcase of the coach!
When we arrived, we were amazed by how grand the entrance of the hotel is. All of the coach commented on how nice it looked and asked if they could get off! I was met by a bell boy and only had to point at the suitcases in the coach holdall area and he took care of them along with the pushchair we took. We went into the Hotel reception and were promptly seen to and within minutes had the room key and a local speciality drink in our hands.
We easily found our room and was closely followed by the bell boy. I tipped him 10 turkish lira which if I remember is the equivalent of around £3.50, You have to appreciate after flying, landing, getting through the airport and getting to the hot weather - all you want is that nice cold drink. The bell boy really was a saviour as I didn't want to lug three cases around the hotel complex.
It was when we got into the room and looked around that we then realised...We were in the wrong room! We booked a suite and were in a double. I spoke to the bell boy and his English was not great so put me on the phone to reception. They explained that until the next day, they did not have a suite with a double bed available and as it was a honeymoon, put is into a double room - I see the logic. They offered either to stay in the room, go into a twin suite of spend one night in the room then transfer. We opted to go to the twin suite which they facilitated.
Within ten minutes we were in the Suite. The beds were pushed together and they were of such high quality and due to the shape, we wouldn't of known if they hadn't of told us!
I (you can probably tell from my detail so far) am very particular on how I look at things and assess. I am hard to please and looked closely around the room as I wanted more of a reason to complain, However I struggled. The room was exactly what we had imagined and of a high quality.
I wont bore you with the day by day but you their is many places you can get food that is all included (including a beach restaurant) there is a desert parlour and the alcohol does not stop flowing. There is ample shopping inside the hotel and entertainment for the family fun. I can no fault the food and neither can the Mrs who is normally quite fussy. They do accommodate for all tastes and you can get traditional western or turkish dishes.
The staff are very friendly and helpful. I did notice that after a few nights, if you don't leave a small tip they will favour other guests that do. The hotel does have a large amount of German guests and they are a nation of tippers hence why the staff give preferential treatment. However leave around £1 on the table each night and they will fight over serving you! (Come on, your paying at least 1k for two people for one week, whats £1 a day for great service!) I believe they are on a very low wage in Turkey so you can appreciate why they are money driven.
There is a lot of excursions, The shopping in Side is good as you can see a Roman amphitheatre and iconic views. The boat trip to Manvagat is also very good and I would recommend it.
During the day, the swimming Pool is huge! There is lots of sun loungers around and you don't have the normal rush to get on early in the morning. There are a few water slides which are great for the dads that don't wanna grow up! There is a entertainment team that get to know the guests well and do lots of different daytime pool side activities. During the evening they also run the events which change on a daily basis and always end with a night time stage show that they get different acts in to perform. The hotel has its own private beach that has water sports on - There again is a lot of loungers and shade and you can get the inclusive drinks and food throughout (Forgot to mention, there are fridges of bottled water for you to help yourself to throughout the outside area)
Just down the road is a shopping complex from food to clothes. We even managed to get nappies and baby food...five minute walk at the most.
Overall we had a very good holiday and will be going back. From reading the other reviews I can only assume they had a few teething problems when they first opened with staff however they do speak good English. Also I noticed someone was unhappy with the Pool shade - There is not much shade when your in the pool but a lot outside as they have provided umbrellas throughout now. (Anyway, your going for a suntan surely!?)
If you do go, Your have an amazing holiday. I don't normally write reviews as you can probably tell from my writing style, however after seeing the disappointing reviews, I had to set the record straight!....Oh yeah, Free wifi throughout!
April 17, 2013
beautiful hotel awful food and entertainment ,english people treated like 2nd class citizens
hotel beautiful cannot fault hotel itself,staff rude as a whole not interested in english guests (mainly german hotel ) ,food awful and mainly cold and the entertainment was awful worst £2400 spent in my life
October 8, 2012
This hotel is not luxury and it does not contain this word in its name,only in UK advertisement is this word added. Luxury is certainly not in the rooms, they are outdated with a uncomfortable bed, pillows and black furniture. Some land rooms are like prisons, as the patio can have a massive column sitting in middle of it. The grounds are large, with a confusing layout, but this can be ok for those who want to feel free to explore. The food is very good, but some cutlery and crockery was found to be dirty. Customer service is poor, if for example you want to change rooms, I experienced some confusion in being told one thing by one and something different by another member of staff. Reception Manager is not very concerned on any concerns the customer has. The location is good and safe, entertainment is good, swimming pools do not have much cover/shade but there are several to choose from, but I found the grounds are not user friendly. If you book this holiday,make sure it is a cheap deal, only then will you get value for money.
July 12, 2012