Worse holiday ever with friends!!!
This hotel is very nice when you walk in and you think you are at a great hotel. We checked in and reception was very nice and gave us the information we required. We were told our room was located outside the main building and a car would be here to take us to it. We got to our room in the dark and were left to find the room and find our way back to the hotel with no guidance. If you can have a room with Sea view preferably on floor 3. These are the best rooms with the best view. The bungalows that are outside the main building are nice and spacious but just too far from the hotel and the view is awful. There were ants and little bugs in the room. As it was our anniversary, we had some strawberries and champagne in the room which were delicious. The cutlery and plates were still in the room when we left a week after. The rooms were not cleaned thoroughly and bedding not changed daily.
We did ask to change rooms as soon as we got there and were told none were available. We then asked the next day and they said they were looking into it. After three days they came back to us and told us we could move but the rooms would not be together so we stayed in our rooms. Talking to other people at the hotel we found out that they had also asked to move from the bungalows due to location and noise and they had the same response. The bungalow rooms overlook a garden and at present maintenance work is taking place so you get woken up at 7am by the people working!!!!
On the night we arrived it was quite late and we were told there was some late snacks available. When we got there, there was hardly any food and the soup was cold. We did ask for some more food but the waiter told us this is all that was available as it was prepared before and he only puts it out. He did go to look to see if he could help us. Surely, the hotel should know how many people are arriving and at what time so food should be prepared in advance for this many people.
The location of the hotel is great, it's about a 5 - 10 minute taxi ride away from kos town, which costs about 9 euros each time. They do have sister hotels in the area and you can go to these hotel for dinner but have to book at reception prior to the day you want to go. At this hotel, there was evening entertainment of the same daily singer and once in the week whilst we stayed there they had a Greek night which was great. If you are looking for a variety of entertainment daily at this hotel, you are not going to get this. This hotel is aimed at couples and older families.
We opted for the all inclusive option as in the past this has been best for us. It is only all inclusive until 11pm at the bar and thereafter you have to pay. The all inclusive option only includes local liqueurs and beer and certain cocktails. The cocktails are not that bad and the coconut liqueur tastes similar to Malibu. Everything else was not nice and tasted water down or just a cheap version of other drinks. My husband didn't enjoy the beer either which was rather surprising. Oh yes they do have tequila available in the all inclusive.
The breakfast was nice in the morning but no variety. The lunch and evening meal were ok but very repetitive. The only thing that was changing was the meat they cooked. We started eating in kos town as they have lots of restuarants and the fish is lovely. We tried the gyros in town and it was really nice this was one of the best meals we had in kos. I think it would be better to go half board at this restaurant as you are not getting your money's worth with the all inclusive option. We spent money on food and drinks in Kos town instead eating and drinking at the hotel as it was always the same.
On the first day we had a meeting with the thomas cook rep, Laura at a neighbouring hotel. Laura was really nice and discussed all the excursions available to us. We opted for the hamam in kardemena. This is a Turkish massage and it is one of the best massages we have had. They are very attentive and offer a transfer service, it cost 30 euro and for an extra 20 euro you got another massage for 30 mins. We also chose Kos by night for 20 euros. This included a two course meal at a Greek restaurant and going to a bar. The restaurant that thomas cook take you to was horrible. The service was awful. We were waiting 20 minutes for our drinks. It took another 10 minutes for the starter to arrive. Once the starters were finished, the main meals took about 20 -25 minutes and one person on a table from a table of 8 did not have her food until after we had all eaten and that was after we complained numerous times. Do not have the calamari if you do go to this restaurant!!!! It is horrible. The chicken souvlaki is nice. Thomas cook rep did apologise and did give my friend a few drinks. But overall the experience of that restaurant was horrible and the toilets were disgusting. The bar that we went on to after was nice and drinks were quite reasonable.
We hired a car to travel around Kos which was a brilliant idea as it works out a lot cheaper then going on different excursions and you can get most of them done within one day. At the hotel you can book a car and the price is reasonable and you get full insurance.
The reception staff were not very helpful and stated they were new so didn't really have any answers to the questions we were asking. At the poolside there are not very many sun beds so I would not like to go there when the hotel is full as I don't think you would find any sun beds available. At the poolside there were no day time activities available and one lifeguard on duty watching two pools. On the website it does state daytime activities available so we assumed there would be things for us to do throughout the day,
The only thing great at this hotel was the spa facilities and the Red Loft bar which is on the top floor. They have an indoor pool which you can use and the treatments available are quite reasonable. I booked my husband a Swedish massage and he said it was great!!!! One of the girls with us had a manicure and pedicure and also a full body massage which she really enjoyed. The red loft bar has a great view and drinks are quite reasonable. If you buy a drink you can get free wifi from here. The staff here are very friendly and attentive.
Overall this was a horrible holiday and a waste of our money. We were looking forward to going away with friends to celebrating our first wedding anniversary. So if your looking for something that is value for money and has various activities in the evening and day to keep you entertained this is not the hotel to go too. The food is ok but not what is expected from a 4 star hotel that Thomas Cook say it is. Overall I would rate this hotel 2/3 stars.
July 21, 2014
Lovely week's break in Kos
We were really impressed when we walked into the hotel after flying on an evening flight. The staff had put some food on for us even when the restaurant was closed. The room was spacious, the hotel was immaculate and the pools were just right to swim in. The food was fabulous with plenty of choice. We hired push bikes for three days and rode into Kos town or took the 5 minute bus ride. The entertainment wasn't to our taste as all there was, was a man playing the piano each night, but this didn't spoil our holiday, we would have a few drinks at the bar or head off to Kos Town.
We will be returning to Kipriotis Panorama & Suites in the near future.
October 11, 2012
Wonderful relaxing holiday
The hotel was excellent
The reception area was huge. We have stayed in smaller two bedroomed apartments than our room. There were two sitting areas, a fridge, dressing table, TV, two chest of drawers, a very comfortable 6ftt bed and a single bed. The large balcony looked onto a hillside with a sea view to the right that looked across the Aegean to Turkey.
Our balcony got the sun from about 2pm until sunset. The rooms at the front had a better sea view but faced north and I suspect did not get the sun
I would not recommend a room lower than the 3rd floor as any lower looked to be below ground level in the hillside.
All corridors and rooms were carpeted which helped to deaden the sound from other rooms. The room itself was spotless. The carpets were shampooed when a room was vacated.
The hotel had two swimming pools with a large terrace where you could get all the space you required. Whenever we went to the pool we always got a sun bed and saw lots spare.
The pool bar served drinks and coffee all day until 6pm
The food was the usual all inclusive hotel buffet. It was good quality with a huge choice. The hotel also has a special Greek evening every Tuesday which is held outside on the pool terrace
The evening entertainment was just a man playing the key board.
The staff were all pleasant and helpful.
The hotel is a bit out of Kos town. There are buses every 15 minutes costing 1.4 Euro each to the town.
There are two other Iberostar hotels in the complex, the Maris by the main road, the Panorama suites, where we were, is up the hill and the Panorama Family hotel even further up the hill. We had a look at both of these hotels and their pool, dining and terrace areas had much less space and were below the standard of the Panorama Suites.
Panorama Family offered more organised entertainment. If we had gone there in the evening we could have had bingo, karaoke etc.
The beach across the road from the hotel is stony. The sunbeds there were free to hotel guests. The best beaches were to the other side of Kos town
The TV in the room had only three channels, only one in English. This did not concern us.
If you decide to stay in the Panorama Suites I would recommend the all inclusive option.
The bar prices were steep, 6.30 euros for a gin and tonic, 6.70 for a cocktail, coffee was 2.00, a half litre of wine at dinner 7.30. All of these were in the all inclusive package. Wine with your meal, a coffee after and a few drinks could be expensive.
The Thomas Cook excursions were dear For example TC wanted 39 euros plus 3 euro tax each to go to Turkey. We went for 15 euro each plus 3 euro tax by booking at the port.
This is not a hotel for a lively holiday. The guests were mainly couples or parents with very young children. It was quiet and relaxing.
July 23, 2010
Wonderful Anniversary in Kos...
Gorgeous hotel, staff friendly and helpful and the hotel has beautiful views of the sea and surrounding areas...
May 24, 2010