Pricing Terms Conditions

The holidays, flights, cruises and prices you may have seen on our website or e-mail, are not live. Although prices and availability are updated very regularly, holidays, flights and cruises are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, flight or cruise, our website will then check the live availability and price with the tour operator/cruise operator/airline, therefore please allow for changes to occur before your final price is confirmed. Credit card charges may apply. See booking page for full details. Homepage pricing includes all applicable online discounts.

Selected tour operators & airlines may apply fuel supplements to the price of holidays and travel arrangements due to increases in fuel costs.  Where applicable, these additional charges are included in our advertised prices but will be shown separately on your holiday price summary.

Promotional Terms and Conditions

Click here to view our promotional terms and conditions.

Holidays

'From' prices are in £'s per person. Prices on selected late availability holidays will not include transfers. The rating shown is the tour operator's own rating and is intended as a guide for comparison purposes only. If booking within 4 days of travel, in-flight meals are compulsory and a charge will be included in your holiday costing.

 

LOW DEPOSIT SCHEME - TERMS AND CONDITIONS

If your booking is one to which the thomascook.com Low Deposit Scheme applies, the following are the terms and conditions on which we will accept an initial deposit payment from you that is lower than the full deposit amount required by the tour operator/supplier. Please read these terms and conditions carefully.

The amount of reduced deposit payable under the Reduced Deposit Scheme is as follows:-

Short Haul: reduced deposit of £100 per adult | £50 per child (Full deposit £199.50 per passenger*)

Medium Haul: reduced deposit of £125 per adult | £50 per child (Full deposit £199.50 per passenger*)

Long Haul: reduced deposit of £150 per adult | £50 per child (Full deposit £249.50 per passenger*)

*Any traveller aged 2 years or over.

By paying a lower deposit than that required by the tour operator/supplier, you (the lead passenger on the booking) agree that the remainder of the full deposit for yourself and each member of your party must be paid in full by you no later than 8 weeks after the date on which you made your booking. Even if you cancel your booking prior to the date on which the remainder of the full deposit must be paid, you will still be liable to pay the remainder of the full deposit (because a cancellation charge equal to the full deposit amount will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.

If you fail to pay the remainder of the full deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the full deposit to us. This is because a cancellation charge equal to the full deposit amount will be payable.

The full balance of your holiday cost must be paid at least 14 weeks prior to the holiday departure date.

Luggage Allowance & In-flight Meals

Luggage allowance can vary on the holidays available on our website. The allowance is usually a minimum of 15kgs per person but can vary by airline and tour operator and the type of holiday you choose.

Also, some holidays include in-flight meals but in some cases meals are pre-bookable at an extra charge. Some airlines do not offer pre-bookable catering but you can usually purchase a snack on-board.

Please click here for current information on luggage and meals for the holiday you choose.

SPECIAL ASSISTANCE

To check suitability of accommodation and transfers (if applicable), or to request assistance with your flight, please see our Special Assistance help page or call our dedicated team on 0800 107 3409.

All holidays

When you book an Air Inclusive package holiday or flight which is ATOL protected, you are required to pay £2.50 ATOL Protection Contribution (APC) at the time of booking as protection begins as soon as your booking is confirmed. Some tour operators show the £2.50 APC separately and this is in addition to any advertised deposit amount. The £2.50 charge is non-refundable if you cancel your booking.

 Official Ratings & Tour Operator Ratings

Tour Operator's usually have their own ratings for when they assess accommodation unless otherwise stated. The rating's that are shown on our website are the Tour Operator's own ratings and are an attempt to give a guide to the overall quality of properties. Tour Operator's universal ratings are usually based on the views taken from customer feedback and of senior managers in both the UK and overseas. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another.

Guaranteed Free Child Places

Some tour operators promote 'guaranteed free child' or 'guaranteed free kids' places in the descriptions of holidays on our website. These are usually available for customers booking early for future holiday seasons and will be withdrawn by the tour operator on specified dates. (These dates can usually be found in the tour operators 'Holiday Information' displayed on our website at the point of confirming the booking).  A guaranteed free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies once the guaranteed free child places booking period ends or you have the option to choose to pay for the child in order to benefit from other savings or discounts)  If you book before the guaranteed free child place booking period ends, you will see the basic cost for the first child on your booking shown at nil cost. If the booking period has expired, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section as previously referred to.

Free Child Places

Some tour operators promote 'Free Kids' or 'Free Child Places' in the descriptions of selected holidays on our website. Tour Operators will limit the number of places available at these properties and by room type, availability is also usually restricted by date or travel and UK departure airport. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts).  Although descriptions may refer to the hotel/apartment having free child places, the actual availability for these is determined by the room type and flight you select and if a place is available you will see the basic cost for the first child on your booking shown at nil cost. If there are no free child places available when you book, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section displayed on our website at the point of confirming the booking.

Going Places Price Beat Challenge

The challenge is not a guarantee and we are under no obligation to match or beat your quoted price. A written quotation within 48 hours of receipt from another high street travel agent will be required for us to try and beat the holiday price. We will try and match your requirements on destination, date, board basis and duration. Please ask our staff about our challenge.

Flights

'From' prices are per person based on return flights. Flight prices include taxes.

Flight + Hotel and City Break Holidays

'From' prices are in £'s per person based on return flight with 2 people sharing a room. Prices are inclusive of flight taxes. For certain hotels local taxes may be payable on check out.

Air Traveller Advice

Find out what financial protection is available in the rare event of an airline or travel company going bust. Your level of protection will vary depending on whether you’ve booked a package holiday or made your own arrangements.

Hotels

'From' prices are in £'s per person, per night based on 2 people sharing a room. For certain hotels local taxes may be payable on check out.

Cruise

'From' prices are in £'s per person based on two adults sharing an inside cabin/stateroom (unless otherwise stated) include port charges and taxes but do not include the airfare unless otherwise stated. Discount is applicable to the base fare only, any other charges or extras will not be discounted. Occasionally additional charges may apply, you will be made aware of these prior to booking. Your exact price depends upon selected day of departure, ship, and cabin level. Additional restrictions may apply. All information is subject to change without notice. Web fares are only available online, prices may differ for bookings made offline. Any discounts offered do not apply to cruises booked through Flexibletrips.

Cruise Thomas Cook Price Match Promise

A genuine written quotation from another ABTA travel agent for an identical cruise holiday to the one we advertise must be provided within 24 hours of your initial enquiry or booking with us.  Offer applies only to brochured cruise holidays.  Excludes private groups or charters.

0% Commission on Foreign Exchange 

Offer available at Thomas Cook and Going Places high street travel stores only, applies to new transactions of £500 or over. 0% commission is not applicable to airports or standalone bureaux. Offer not valid on sterling travellers cheques, sterling Cash Passports, sterling cash, drafts, priority payments, MoneyGram, miscellaneous product or insurance. Minimum spend may apply to rates. 

Get more money for your money at Thomas Cook Foreign Exchange - offer available at Thomas Cook and Going Places high street travel stores only, applies to new transactions and can be withdrawn without notice.

Moneybookers

MONEYBOOKERS is trusted by Verisign. The latest 256-bit encryption technology and our industry unique Anti-Fraud Systems protect your account at any time! Your data is protected by the Data Protection Act & Moneybookers assures your account against unauthorised use.

MoneyGram

* Subject to the receiving MoneyGram agent’s availability and hours of operation, and local regulations

** In addition to the transfer fees applicable to a transaction, a currency exchange rate set by MoneyGram or its agents may be applied. Prices are subject to change.

3rd Party Website Content 

Where we provide links to other company websites, we aren't endorsing their products or services. Your use of these links is entirely at your own risk, and we can't accept responsibility or liability for the content, use or availability of these sites. We haven't checked the content of these sites. Our website may also contain some material provided by third parties and we can't accept responsibility or liability for the accuracy of that material.

Calls to 0871 numbers

Calls to 0871 cost 10p per minute at all times, from BT landlines (mobile and other providers' charges may vary).