Mercure Hotel Amsterdam Sloterdijk Station

Name: Mercure Hotel Amsterdam Sloterdijk Station, Nederland, Amsterdam, Amsterdam | Thomas Cook
Address: Naritaweg 1, 1, Amsterdam, 1043 BP, Nederland
Telephone: +31208202999
Rating: 4

1593 beoordelingen

Overzicht
Faciliteiten
Locatie
Beoordelingen

Mercure Hotel Amsterdam Sloterdijk Station is een gloednieuw hotel, gelegen naast station Amsterdam Sloterdijk, met directe trein-, bus-, tram- en metroverbindingen naar het centrum van Amsterdam en Schiphol. Binnen 5 minuten bent u al bij het Amsterdam Centraal Station of het RAI congrescentrum. Het hotel ligt dicht bij de snelweg A10 en heeft een eigen parkeergelegenheid. U heeft een prachtig uitzicht vanaf de Skybar en het restaurant op de 8ste verdieping.

Dit hotel is populair! Beoordeeld zeer goed door 1593 mensen op Tripadvisor

Faciliteiten

Belangrijkste faciliteiten

Wifi

Andere

24-uurs receptie
Bar
Fietsverhuur
Parkeerplaats
Was
Lift
Medische dienst
Restaurant
Kluis
Wifi
Bagageruimte

Locatie

Amsterdam, Amsterdam, Nederland

Adres: Naritaweg 1, 1, Amsterdam, Nederland
Telefoon: +31208202999

Beoordelingen

Tripadvisor beoordeling

Goed

1593 beoordelingen

Sleep Quality

Cleanliness

Value

Service

Rooms

Location

Travelers' choice award

Room for improvement

mei 2023 | GoldMember1984

When I need to stay over in Amsterdam for business I usually try to book this hotel. Compared with previous experience there is room for improvements all over. Check in: the check in was dine by a very friendly lady. I already did the online check-in hence everything went smooth. Room: the room looked good, there where plenty of towels and a variety of pillows. It felt that the room given was a standard room (as booked). There was a coffee machine and fridge in the closed cabinet. I felt this cabinet could use some cleaning as there was some dust flying around when opening the cabinet. Loyal guest service: I’ve stayed in the hotel as an Accor Diamond member. Upon check-in I was given a voucher for the welcome drink and a voucher for 10% discount. Although the welcome voucher was for Gold members and the discount for Platinum members, I did like that the hotel could tailor to the level. Although a room upgrade usually is given for my loyalty level, I believe the upgrade to a Privilege room was not given this time. A welcome gift was also not part of the service, maybe this was the discount voucher? Not sure, however definitely not according to the standards I am used too with Accor hotels. - I did stay in the hotel on a Sunday and the hotel bar en restaurant was closed! Very disappointing as I was looking forward to have a drink in the nice sky bar. I didn’t want to use the welcome drink voucher to get a free drink in a bottle from the reception so I kept the voucher till the next morning. - Breakfast was not included in my booking, however as I did many times before I decided to quickly walk to the restaurant to ask for a free orange juice in the morning (as welcome drink). As I quickly walked towards the restaurant (which was on the same floor as my room) and as there were no slippers I just quickly went on bare feet. When I arrived in the restaurant the lady started to speak to me like I was a child, saying I am not allowed to enter on bare feet. I apologized and told her I just like to ask an orange juice with the voucher. She kept on telling me with an angry voice and in a way as if she was talking to a child “no, first go away and take on your shoes and then come back”. Also she told me I cannot use the voucher for breakfast, it’s only for the afternoon and evening. That moment I was done with it, also I was in a rush as I had to get dressed well and go to the office. So again I asked her, sorry but can you just please get me an orange juice, I’m a Diamond member and I just really only want to get 1 orange juice. Then the lady took the voucher and said oke I will give it but usually you cannot get it. After which I told her I usually always get it when I stay in the hotel. She then gave me a glass of delicious orange juice, I said thank you and that I would bring back the glass. Then the ladies mood was changed and she responded friendly that this was not needed and that I could leave my glass in the room. And she told me enjoy it. I do understand that it may not have been decent to quickly walk on bare feet, however the way I was addressed was not appropriate at all. I hope the management will be able to improve service. The price is higher then before but the service went down.

Very friendly staff!

mei 2023 | Klaus M

We came to Amsterdam to visit the Vermeer exhibition. I am 72, my friend is already 80. We had seperate rooms. The hotel is comfortable. The staff was very friendly and willing to help. I especially liked the breakfast-restaurant on the 8th floor, that allows a wonderful view. The choice is rich. However there is one problem. The design of the inside follows a style that was fashionable several years ago: dark walls and spotlights that struggle against the darkness. Especially for the elderly this is not ideal. Nevertheless I will return to this hotel in case I make another journey to Amsterdam. Thanks for everything !

Issue with fees & taxes - but great stay

mei 2023 | 878holly

Ideal location , 2 minutes walk from train Station to hotel , spar was very handy for breakfast food/ coffee, yogurt, fruit etc The only issue I had was , I booked the hotel with Agoda, and the price I paid agoda included taxes & fees, I only had to pay 22 euro for a tourist tax at the hotel , but on arrival I was told I had to pay 65 euro , when I explained that I already paid this as its included in my payment to Agoda, the manager of mercure told me , no , payments are always paid to the hotel on arrival - so I paid just so I could get into my room, I emailed Agoda, they assured me this should not have happened, the hotel should really figure this out as Agoda are still advertising mercure hotel with the price that included fees & taxes - I'm wondering how many people have booked through Agoda and also not realised they have been charged fees & taxes again at the hotel !! - not sure who is at fault - hotel or Agoda, but whoever it is it needs sorting as I wasted a half day of my trip trying to sort this

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