Overpriced for the service you get
Lovely holiday for a friends wedding. Facilities and hotel surroundings excellent. However poor service, considering it is all inclusive the hotel tried to charge room service for extra glasses on the wedding morning. After 11.30pm you have to pay for all drinks, including new stock for the mini fridge in your room. From 1.30am all staff go home and there is no service for drinks or food. Staff are very unhelpful and unfriendly after 11.30pm and constantly try to move you out of the bar area and make you feel unwelcome. The wifi service is also poor. The hotel advertises high speed you are lucky if you can connect to it at all, and this was echoed by 45 people in our wedding party/hotel guests. Thomas cook also provided the worst transfers and flights with delays both ways. All other holiday companies were on time including the low cost airlines
June 2, 2014
Fantastic would love to stay again
The resort has something for everyone. The hotel is stunning and clean. The food varies and is lovely. The staff couldn't be anymore helpful or pleasant. The pool facilities are the best I have ever seen. The best part is the entertainment. The performances are varied, extremely professional and polished and thoroughly enjoyable. I got married whilst out there and our day was perfect the hotel and Thomas cook we're great on the day and after. Holiday of a lifetime.
April 27, 2014
Just came back from a week here and it has been absolutely bliss! Although a little windy on some days, when the sun did come out it was hot. The hotel and the staff were second to none - always had a smile and could not do enough for you. The food was fab, although a little repetitive, but thats what you get with all inclusive. The grounds were lovely and very well maintained. The entertainment crew were the best - even though our daughter is 12 and did not partake in any activities, what these guys do is outstanding! Ever night a different show, dancing, singing, they were great.
Would I come again - yes! Looking to book again for end of September to go with my mother who would love it!!
April 11, 2013
Great hotel & fantastic wedding venue
Stayed at Olympic Lagoon resort in Oct 12 for my niece's wedding. Hotel spotlessly clean. Staff & service second to non - big thanks to Roland & Valentine (waiters in Cinnamon Bar/veranda). Wedding was beautiful and all staff went out of their way to make it special not only for the bride & groom but their guests as well. We will definitely be returning to this hotel and highly recommend it to everyone. +++++
October 31, 2012
Perfect venue for the wedding party
Had a lovely holiday as part of a wedding group. The hotel was in a good location and local buses were easily available giving an opportunity to explore the neibouring towns
October 26, 2012
Fun Group Wedding Party
Very enjoyable holiday as part of a large wedding. Facilities were all very good. A bit disappointed with our room as it was quite dated in comparisson to others in our party. Food was amazing and staff were lovely.
October 22, 2012
Amazing holiday at Olympic Lagoon
We had a fantastic holiday in May this year at Olympic Lagoon, we took our 2 yr old daughter for her first holiday and were not disappointed. Olympic lagoon has excellent facilities and so very clean, the staff are one of the best parts of this resort friendly, approachable and welcoming. I would recommend Olympic lagoon to anybody families and couples there is something for everyone. Would love to return.
October 14, 2012
Goot hotel, Excellent service poor room view shame about the Flies !
The hotel and grounds are well maintained, food choice is excellent with access to a large array of cocktails and other alcoholic and non alcohol beverages.
The room view from the garden bungalows is poor, and my advice would be to make an early request for a playground / pool view ( these are 100% nicer and do not leave you feeling penned in !!! ). The food is exceptitional, but a big concern was the constant flies on the salad items - which is a real shame as clearly much effort is put into the preparation.
The staff are extremely helpful, professional and courteous. The surrounding area is quiet and non-descript - however a short bus ride and you are in Napia ( if that is to your liking ! ). The hotel is very family friendly, grounds are beautiful. Check in was well organised. Entertainment staff clearly work hard to deliver a large arrray of activities. The lazy river is fab ! and was a big hit with our two boys. The Japanese restaurant is great, as is the Captains deck which offers an authentic Cypriot dining experience.
THe nature of our trip was to attend a family wedding, which was eventually undertaken outside the hotel due to a catalogue of errors and over booking !!! in stating that the bride embraced the opportunity of creating a unique wedding from vows over the ocean, cypriot "chicken bus" transfers, Bentley hire to reception booking at an authentic restaurant - a wonderful experience for all !!! and a far cry from the hotel wedding conveyer belt !!!
In conclusion - we probably will not return, but found the experience enjoyable. The nightly entertainment can grate after several days as becomes a tad repetitive if not annoying.
The Teenclub is excellent, but beware of the additional charges which can mount up ! this is an excellent facility but remains empty most of the time due to unwillingness to pay on top of the all inclusive status - a little cheeky by our reckoning !.
We holidayed in May - beware of this time of year - cold pool and cool nights !
The beach bar as stated in the brochure was not in use during our stay ! therefore expect to incur beach side costs for beverages.
Bungalows with pools look fabulous - but are only offered as an upgrade to couples on Honeymoon who have booked a full hotel wedding package !!!
October 11, 2012