Would not recommend,however Ryan,the rep is brilliant & a credit to Thomas cook
Like every hotel review, the Kanta Resort has good points and bad, I cannot comment on previous posts, only on our own experience.
We stayed at the Kanta Resort 27 July-3 August staying on an all-inclusive basis; we went there to celebrate my 52nd birthday & our 30th wedding anniversary. We arrived at the hotel at about 10am and were told that our room, along with others was not ready, this was annoying, but I suppose to be expected as we had arrived quite early, when you are sitting in jeans when it’s hot is frustrating. The first impression was “it looks good” and the first three days were good, after the first three days it was “Oh dear”.
If, like us, you stay on an all-inclusive basis, you expect all-inclusive, we, along with a few other all-inclusive guests noticed that our wrist bands were being glanced at by the staff and also noticed that guests staying on a bed/breakfast, half board basis were receiving preferential treatment, it was considered that this was because those guests were paying more for their holiday, in the long run. This was confirmed to me when I got chatting to a holiday rep for a German company who told me that they had visited a relative who was staying the hotel, again on an all-inclusive basis, the rep told me that he was wearing his own clothes, not a company uniform and agreed that his relatives wrist band was “glanced at” and they were promptly ignored for a while with preference being given to non-all-inclusive guests. So expect guests who stay on a bed/breakfast or half board basis to be given preference over all-inclusive guests.
The bedroom was basic, but clean and tidy, one thing we found odd was the lock that was fitted to the fridge, we could not understand this and have never come across it before. There is a safe which is free of charge; there is a notice on the bedroom door stating that you are not allowed to use a travel kettle or iron.
The maids come around quite early, usually around 9am and don’t always take notice of the “Do not disturb” notice they tend to just knock then walk in, so use the security chain. The maids did a good job cleaning the room, apart from the one day, when we were not left any towels or water until we phoned reception at around 5pm to ask for them, this just happened to be on a night that we were going out.
The restaurant is clean and tidy and can get very busy meaning that you sometimes have to queue up for a while for food, the restaurant staff take a drink order from you, but then sometimes forget about you, leaving you with nothing to drink, this happened to us, despite asking several times for a drink, Staff can be, on occasion, quite rude, on one occasion this happened on the night of our wedding anniversary, which was not impressive.
There is a dress code for men & women aged 18 and above, Shorts and T-shirt is acceptable for breakfast and lunch, with smart casual clothes (no shorts) for the evening meal, there is a notice at the entrance of the restaurant, and a leaflet in your room advising you of this I am by no means “stuck up” having said that I do think that long casual trousers and smart casual clothes for women is appropriate for the evening meal, having said that it surprised us just how many people were wearing shorts and in some cases, scruffy clothes for the evening meal, this was ignored by the restaurant staff.
When we first used the restaurant we were directed to a table, which we did not mind, with the exception of being “bumped” by other guests walking past our table. On the second visit to the restaurant we were again directed to the same table, we decided that we did not want to sit at that table & much to the annoyance of the restaurant manager (which he made very clear), we sat at another table. After then we were directed to and expected to use the table that we were “allowed” to sit at, I wanted to ignore the manager & sit where we wanted to sit but had decided not to make a scene. We had a chat with our rep ”Ryan” about this and he escorted us to a very nice table in the conservatory area, the restaurant manager even made every attempt to argue with Ryan as to where we were allowed to sit, Ryan won the day, again much to the disgust of the restaurant manager.
The food was repetitive, what you had for the evening meal was also offered, along with other things, for breakfast, when some item of food was running short it was added to with other things such as Beef stroganoff which had liver added to it, this was not an isolated thing, it was happening with a lot of the food, some food was at best luke warm and questionable.
We noticed that some families were loading their tables with a massive amount of food and then did not eat 90% of it, this was at the end of Ramadan and this was deemed as acceptable. Take notice of the people who are near the bread, some people feel it is acceptable to handle every single piece of bread, we all like fresh bread, but do you really know where someone’s hands have been?
The Gate Security
There is a rule at this hotel that drink purchased from anywhere except the hotel can & will be confiscated by gate security until your departure. We abided by this rule, but had noticed that a lot of people were buying drink from the local supermarket, their purchase being in plain view of the security man, who was even laughing and joking about people buying food & drink from the supermarket, with this in mind (and yes, we broke the rules) we purchased two bottles of pop, so that we could have a drink in our room during the night.
When we were walking through the gate into the hotel, we were stopped by the very same security guard who had previously laughed & joked with other guests. We were directed toward a notice stating that no drink was to be brought into the hotel and that the security man could & would confiscate our two bottles, we were then told to follow him to a corner, where he promptly & firmly stated that he would confiscate our things unless we paid him to ignore it, which we did, then mentioned this to our rep.
The pool area is clean and tidy, although there are not always enough sunbeds to go around, leaving people sitting on the edge of the pool, lying on towels around the pool or just squeezing in wherever they can. There is a snack bar, all-inclusive basis guests are not allowed to use this at certain times of the day, which is a pity as the food is good.
You can either walk about 800 meters to the beach or there is a tuk tuk which takes you there & back. The beach is clean, and has a fair few sun loungers, in the sea there is a section that is reserved for swimming, so no danger of being run down by a jet ski, there is a snack bar which serves nice food,which we thought was better than the restaurant food.
This is a bit hit & miss, there is a minidisco, which does not start until about 9pm,which can be a bit too late for little kiddies, it’s basically the same old music that you hear in Spain or anywhere else, it can get fairly busy so if you want a seat, go early.
Ryan the Thomas Cook Rep
We had the usual welcome meeting & met Ryan, at first I thought it would be the usual, sometimes boring, meeting, with the rep being polite & cheerful because they were paid to be and trying to convince you to go on an excursion, how wrong I was,
Ryan, our rep was very professional, informative and really knew what he was taking about, he also has a sense of humour & we had many a laugh about wigs(Ryan, if he reads this, will know what I mean).
Ryan did talk about excursions and was very good with his presentation, he also gave a bit of advice that could save you some money, if you walk to the shops, always turn your wrist band inside out, that way the shop keepers don’t know where you are staying, so you will not be given the “ I am your waiter at you hotel”(they are not, they are just trying to sell you things) pitch, in which they tell you that if you go to a certain shop with them, one that they have shares in, you will be given a big discount, don’t believe it, you can get things cheaper than they are prepared to go.
Over the course of the week Ryan never once lost that cheesy grin, was always genuinely polite, pleasant and approachable. If you have a problem, he helps as much as he possibly can, he is, genuinely one of the nicest, fairest people that I have met and is a credit to Thomas Cook
If Thomas Cook have any sense will continue to hire him & let him have his choice of destinations to rep for them.
Take a tip, listen to Ryan, he knows what he is talking about & helps you.
Would we go to this hotel again? In short, the answer is no, we would not, nor would we recommend it
September 1, 2014
Excellent relaxing holiday
We had a wonderful relaxing holiday at this hotel, found all the staff friendly and welcoming. The hotel is in a great location and has everything you could want for a perfect relaxing holiday. I've seen a few comments complaining about smokers in certain areas, neither me nor my partner smoke and never have and we didn't find it a problem at all, smoking is allowed in some places but the majority is still nonsmoking. Would definitely return to this hotel! Food was always great, although sometimes fairly similar to the previous meal, there was still such a large selection that there was always something new to try or a safe option like pizza and chips!
July 10, 2014
This hotel should carry a Government Health Warning.
The only indoor bar (piano bar) is a smoking area. Non-smokers have to sit in reception!, where you can still smell the smoke as the door from the bar is open and there is no ventilation.
The snack bar near the pool has an ashtray on every table, as does the snack bar at the beach, and they are well used.
The food was average. The Irish Bar is not in the hotel complex, as it implies and therefore a charge is made for all services.
Halfway through our stay the hotel decided to charge 10dr for beach towels which was non refundable, just another money making scheme.
On a positive note, the hotel is in a central position, the rooms are clean and most of the staff are pleasant and helpful, but will not be going back.
The hotel is in a good position as regards the centre of Port El Kantaoui
June 20, 2014
NON SMOKERS BEWARE!
Stayed at this hotel June 2014. The staff are very pleasant and the hotel is in a good spot but cannot get away from smokers. They allow smoking in the bar which most hotels do not. The only no smoking areas are reception and bedrooms. The food is average, unless you like eggs. This hotel gives the impression there is a pub on site BEWARE this is not part of the all inclusive package. Entertainment could be improved.
Also beach towels are not now part of the all inclusive.
It is a shame so much negative feedback is given here as the staff do try hard and are very helpful unlike the manager who does not feel as though there is a problem. Will not be going back. Dont be put you off Tunisia. Stayed at several hotels in Tunisia and never found a problem.
June 16, 2014
Great Holiday in tunisia
This is our 12th time to this hotel and we would not go anywhere else,the people are great cant do enough for you.
The food is great something for every ones taste the selection is great.
You are taken to there private beach on there own transport from the hotel or you can walk it is only about 10 min walk,they have a resurant on the beach which is private.
We shall be returning next year we have already booked the holiday
Mr & Mrs R Edge
June 14, 2014
Was unsure but the kanta change my mind about Tunisia sept 13
I we went to Tunisia 10 yrs ago and had a very bad time and was unsure about returning but I have to say that we had nothing to worry about the kanta was great the service , staff, local attractions, rooms, all inclusive ,beach , everything ,nothing could be have made me more relax . And heading back in June 2014
April 22, 2014
Holiday ruined by food poisoning, rude staff and bad weather
This was our third time at the Kanta which we have always enjoyed in the past.
Weve had stomach problems on all three occasions which we feel much be down to poor food hygiene. After 4 nights we decided that we would eat out the rest of the holiday but the damage to my stomach had already been done.
The breakfast is continental + eggs - scrambled, fried and omlettes. There is no bacon etc. The bar snacks are good. the evening buffet is not to my taste but the kids were ok with it. At £800 p.p for 14 nights it is good value but when your ill in bed for two days and feeling ill the rest of the time the value is gone.
Constant siging for AI drinks/food etc is not needed and gets annoying after 7 nights. After 6 days of taking my breakfast coffee out to the pool the waiters decided to stop me - I then had to use my cap to "smuggle" a coffe out for the remainder of the holiday.!!
When my wife was ill I took her some toast/coffee and yoghurt only to be challenged by the waiter - I ignored him - took it up and then returned for an argument with the manager who was at best rude.
We would no longer recommend the Kanta other than for being cheap. But its not worth it.
Needless to say we wont be going back.
September 10, 2013
Great hoilday for families,couples young, middle aged and old
My wife and I had a great time.Everything was good. Hotel, Staff, Service,Amenities were all very good. Especially liked the Piano Bar which was friendly and very comfortable. We are seriously thinking of booking again as we enjoyed it so much. The wife even joined in the water exercises which is amazing
July 30, 2013