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Contact Us

We have a fantastic FAQ section for you to use if
you need any help regarding your cruise.

If you are seeking further information or have any questions regarding our holidays or flights, you'll find a full range of answers at your fingertips now by browsing our Help & FAQ section or by looking at the tabs.

  Pre-travel services  
  Post-travel services  
  Home workers  

Pre-travel services

If your booking was made in one of our Going Places stores then you will need to visit a store to make any changes to your holiday.

If you would like to amend your online booking, add or remove any holiday extras or just want some information about your holiday booking, then please contact our Customer Services team who can assist you.

Pre-Travel Services are open:
Mon-Fri: 8:30am - 8:00pm
Sat: 9:00am - 5:00pm
Sun: Closed

Please note that only the named lead passenger can make any changes to an existing booking
By email - cruise.aftersales@thomascook.com
By phone - 0871 664 7654

Medical Requirements - all bookings. For your medical airport requirements or to advise your booking agent of any medical needs and generally ensure that less mobile customers have a happy, trouble-free holiday, please call 0871 664 7654.

Post-travel services

We would love to hear from you after your cruise holiday, whether it's good or bad, so please email us on cruise.aftersales@thomascook.com.

Home workers

Our specialist homeworking division was launched in 2005 to provide our customers with expert cruise travel agents who have years of valuable cruise experience so they can find the perfect cruise for you. They are geographically spread throughout the UK and provide a service at a time which is suitable for you. So no need to visit a store or work within the call centre opening hours they are simply a phone call or an email away.



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