Pricing Terms and Conditions
The holidays, flights, cruises and prices you may have seen on our website or e-mail, are not live. Although prices and availability are updated very regularly, holidays, flights and cruises are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, flight or cruise, our website will then check the live availability and price with the tour operator/cruise operator/airline, therefore please allow for changes to occur before your final price is confirmed. Credit card charges may apply. See booking page for full details. Homepage pricing includes all applicable online discounts.
Selected tour operators & airlines may apply fuel supplements to the price of holidays and travel arrangements due to increases in fuel costs. Where applicable, these additional charges are included in our advertised prices but will be shown separately on your holiday price summary.
Promotional Terms and Conditions
Click here to view our promotional terms and conditions.
Holidays
'From' prices are in £'s per person. Prices on selected late availability holidays will not include transfers. The rating shown is the tour operator's own rating and is intended as a guide for comparison purposes only. If booking within 4 days of travel, in-flight meals are compulsory and a charge will be included in your holiday costing.
Low Deposits
A Low Deposit may be available on selected package holidays booked more than 22 weeks ahead of the departure date. This applies to selected Thomas Cook Tour Operations holidays (including Thomas Cook, Sunset, Airtours, Manos, Style, Neilson, Club 18-30 ).
For Short Haul & Mid Haul:
· The Low Deposit is equal to £75 per adult plus £50 flat if one or more children are added to
the booking.
· The balance of the deposit, which is equal to the Full Standard Deposit value minus the Low
Deposit amount paid, is due 8 weeks after the booking has been made and will be automatically
deducted from the same credit/debit card used to pay the initial low deposit.
· The Full Standard Deposit is equal to £175 per person. A passenger is any traveller aged 2
years or over.
· For both Low Deposit and Full Standard Deposit, deposits are applied on free child places.
The amount paid will be adjusted from the final holiday balance so the child place is still
allocated free.
· The Outstanding Balance of the Holiday, which is equal to the full cost of the holiday minus
the Full Deposit, is due 14 weeks prior to departure.
For Long Haul:
· The Low Deposit is equal to £125 per adult plus £50 flat if one or more children are added to
the booking.
· The balance of the deposit, which is equal to the Full Standard Deposit value minus the Low
Deposit amount paid, is due 8 weeks after the booking has been made and will be automatically
deducted from the same credit/debit card used to pay the initial low deposit.
· The Full Standard Deposit is equal to £250 per person. A passenger is any traveller aged 2
years or over.
· For both Low Deposit and Full Deposit, deposits are applied on free child places. The amount
paid will be adjusted from the final holiday balance so the child place is still allocated
free.
· The Outstanding Balance of the Holiday, which is equal to the full cost of the holiday minus
the Full Deposit, is due 14 weeks prior to departure.
IMPORTANT NOTE: In the event of cancellation, the full deposit must be paid.
Low Deposits are not available for flights only, hotels only, flights plus hotel and cruise.
All holidays
When you book an Air Inclusive package holiday or flight which is ATOL protected, you are required to pay £2.50 ATOL Protection Contribution (APC) at the time of booking as protection begins as soon as your booking is confirmed. Some tour operators show the £2.50 APC separately and this is in addition to any advertised deposit amount. The £2.50 charge is non-refundable if you cancel your booking. More APC information.
Official Ratings & Tour Operator Ratings
Tour Operator's usually have their own ratings for when they assess accommodation unless otherwise stated. The rating's that are shown on our website are the Tour Operator's own ratings and are an attempt to give a guide to the overall quality of properties. Tour Operator's universal ratings are usually based on the views taken from customer feedback and of senior managers in both the UK and overseas. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another.
Guaranteed Free Child Places
Some tour operators promote 'guaranteed free child' or 'guaranteed free kids' places in the descriptions of holidays on our website. These are usually available for customers booking early for future holiday seasons and will be withdrawn by the tour operator on specified dates. (These dates can usually be found in the tour operators 'Holiday Information' displayed on our website at the point of confirming the booking). A guaranteed free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies once the guaranteed free child places booking period ends or you have the option to choose to pay for the child in order to benefit from other savings or discounts) If you book before the guaranteed free child place booking period ends, you will see the basic cost for the first child on your booking shown at nil cost. If the booking period has expired, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section as previously referred to.
Free Child Places
Some tour operators promote 'Free Kids' or 'Free Child Places' in the descriptions of selected holidays on our website. Tour Operators will limit the number of places available at these properties and by room type, availability is also usually restricted by date or travel and UK departure airport. A free child means you benefit from not paying the applicable child price for the first child. (The current selling price for that child applies if no free child places are left or you have the option to choose to pay for the child in order to benefit from other savings or discounts). Although descriptions may refer to the hotel/apartment having free child places, the actual availability for these is determined by the room type and flight you select and if a place is available you will see the basic cost for the first child on your booking shown at nil cost. If there are no free child places available when you book, the tour operator will show the lowest available first child price for that holiday. Free or discounted child prices are subject to the tour operators child price conditions as contained in the 'Holiday Information' section displayed on our website at the point of confirming the booking.
Going Places Price Beat Challenge
The challenge is not a guarantee and we are under no obligation to match or beat your quoted price. A written quotation within 48 hours of receipt from another high street travel agent will be required for us to try and beat the holiday price. We will try and match your requirements on destination, date, board basis and duration. Please ask our staff about our challenge.
Flights
'From' prices are per person based on return flights. Flight prices include taxes.
Flight + Hotel and City Break Holidays
'From' prices are in £'s per person based on return flight with 2 people sharing a room. Prices are inclusive of flight taxes. For certain hotels local taxes may be payable on check out.
Air Traveller Advice
Find out what financial protection is available in the rare event of an airline or travel company going bust. Your level of protection will vary depending on whether you’ve booked a package holiday or made your own arrangements.
Hotels
'From' prices are in £'s per person, per night based on 2 people sharing a room. For certain hotels local taxes may be payable on check out.
Cruise
'From' prices are in £'s per person based on two adults sharing an inside cabin/stateroom (unless otherwise stated) include port charges and taxes but do not include the airfare unless otherwise stated. Discount is applicable to the base fare only, any other charges or extras will not be discounted. Occasionally additional charges may apply, you will be made aware of these prior to booking. Your exact price depends upon selected day of departure, ship, and cabin level. Additional restrictions may apply. All information is subject to change without notice. Web fares are only available online, prices may differ for bookings made offline. Any discounts offered do not apply to cruises booked through Flexibletrips.
Cruise Thomas Cook Price Match Promise
A genuine written quotation from another ABTA travel agent for an identical cruise holiday to the one we advertise must be provided within 24 hours of your initial enquiry or booking with us. Offer applies only to brochured cruise holidays. Excludes private groups or charters.
0% Commission on Foreign Exchange
Offer available at Thomas Cook and Going Places high street travel stores only, applies to new transactions of £500 or over. 0% commission is not applicable to airports or standalone bureaux. Offer not valid on sterling travellers cheques, sterling Cash Passports, sterling cash, drafts, priority payments, MoneyGram, miscellaneous product or insurance. Minimum spend may apply to rates.
Get more money for your money at Thomas Cook Foreign Exchange - offer available at Thomas Cook and Going Places high street travel stores only, applies to new transactions and can be withdrawn without notice.
Moneybookers
MONEYBOOKERS is trusted by Verisign. The latest 256-bit encryption technology and our industry unique Anti-Fraud Systems protect your account at any time! Your data is protected by the Data Protection Act & Moneybookers assures your account against unauthorised use.
MoneyGram
* Subject to the receiving MoneyGram agent’s availability and hours of operation, and local regulations
** In addition to the transfer fees applicable to a transaction, a currency exchange rate set by MoneyGram or its agents may be applied. Prices are subject to change.
3rd Party Website Content
Where we provide links to other company websites, we aren't endorsing their products or services. Your use of these links is entirely at your own risk, and we can't accept responsibility or liability for the content, use or availability of these sites. We haven't checked the content of these sites. Our website may also contain some material provided by third parties and we can't accept responsibility or liability for the accuracy of that material.
Booking with thomascook.com by Telephone
If you telephone us to make a booking, rather than booking via the Thomascook.com website, a booking fee will be charged in respect of the additional administrative costs of handling your call. The applicable fee will be advised on this website and when you call.
Calls to 0871 numbers
Calls to 0871 cost 10p per minute at all times, from BT landlines (mobile and other providers' charges may vary).
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Holidays in 2012
Need inspiration for your summer holidays in 2012? Have a look at our 2012 holiday destinations including Majorca holidays, Egypt holidays and Turkey holidays 2012 in our Thomas Cook brochures. We also offer travel credit card, travel insurance and foreign exchange.
All Types of Holidays
If you would prefer a bargain holiday, we've got plenty of last minute holidays and cheap holidays to choose from. For something more energetic, take a look at our range of activity breaks, skiing deals or clubbing holidays. Alternatively, sit back and let other people do all the hard work by choosing an all inclusive holiday in Spain or Tenerife.
Cheap Package Holidays
With cheap holidays on offer to suit all budgets, whether you want a relaxing summer holiday or one of our action-packed family holidays worldwide, we've got something to suit. We've also got a great range of winter holidays including Lanzarote holidays, Fuerteventura holidays and Gran Canaria holidays.
