Volcanic Ash Updates
Updated 08.30 UK Local Time 12 May 2010
Following the closure of Madeira, Gran Canaria and Tenerife airports on Monday 10th May and Tuesday 11th May, Thomas Cook Airlines can confirm that the airspace has reopened, however customers should expect some minor delays.
Low cost carriers are cancelling some flights today so passengers are advised to check with their respective airlines.
All customers who are due to travel with Thomas Cook Airlines today should go to their departure airport as scheduled.
We will continue to update this web page with new information as soon as we have it.
British Airways Statement - Cabin Crew Strike
Updated 09.00 UK Local Time 11 May 2010
We are disappointed that Unite, the trade union for British Airways (BA) cabin crew, has
announced that it intends to take further strike action on:
- 18 to 22 May
- 24 to 28 May
- 30 May to 3 June
- 5 to 9 June
We are currently considering our response so we can minimise any disruption during this strike period, and aim to provide more details of our plans.
All our flights are operating as normal at the moment.
Which flights will be affected during the strike?
Due to the excellent levels of support we have received from cabin crew based at London Gatwick, all flights to and from Gatwick will continue to operate as normal.
All flights to and from London City will also be unaffected.
At Heathrow we plan to operate a substantial part of our longhaul schedule and there will be a number of flights to every destination across our shorthaul network.
We are speaking to a number of carriers about leasing in extra aircraft to support our shorthaul schedule and also obtaining thousands of seats from other airlines to help our customers rebook if their original flight is cancelled.
In the event that cancellations are
made due to strike action you will be able to:
- Rebook onto another British
Airways flight to the same destination within 355 days of the original date of
travel
OR
- Rebook onto another British Airways flight to/from the nearest alternative airport (for example, if booked to/from Boston you could rebook to/from Philadelphia or New York)
OR
- Rebook onto an agreed alternative airline, subject to availability.
OR
Cancel your booking and get a refund.
All re booking options will be subject to availability.
Latest Thailand Information
Updated 21.00 UK Local Time 11 May 2010
Following the Foreign and Commonwealth Office (FCO) updating its advice against all but essential travel to Thailand, we are working closely with the FCO and Federation of Tour Operators (FTO) to review the situation as it evolves and will continue to update customers accordingly.
PLEASE NOTE
- For up to date information, customers should continue to monitor this page of our
website
- Customers due to travel to Thailand up to and including Monday 17th May will be subject to
the amendments and cancellations in line with the relevant airline policy.
- Customers visiting Thailand for transit purposes to an onward destination outside of Thailand
will not be affected and should continue to the airport as scheduled.
- Flight only customers still wishing to travel can do so, but in line with the FCO advice we
are strongly advising against this and notifying customers that their insurance will be invalid
if they do still choose to travel.
In line with FCO recommendations, customers in resort are currently not being moved but are
being contacted by Thomas Cook to advise them of the situation and to ensure they have the
necessary contact numbers (as below)
CONTACT DETAILS
Customers who booked through a Thomas Cook or Going Places store can visit the store to find out further information regarding
their booking
Thomas Cook passengers in resort who are due to travel back to the UK have been advised to contact their local resort office or call the customer service helpline on 01274 731119 (24hrs)
Netflights.com customers in Thailand who are concerned about the situation should call 0844 493 4189
Independent Travel agents can call the above numbers on behalf of any customers who have booked with Thomas Cook.
