FAQs on Covid-19

Refunds and amendments

When there's a travel ban
Learn more

Covid-19 tests

How, when and where to get tested

And the types of tests you'll need
Read more

Entry Requirements

What you need to know before you go

Including the tests you need
Read more

If you're double-vaccinated or under 18

Check the entry requirements of your destination and take a lateral flow test on the second day of your return

Before your holiday

 

While on holiday

  • Make sure you have the booking reference of your post-holiday Day 2 lateral flow test 
  • In the 48 hours before you return home, fill out a PLF (Passenger Locator form)
  • From the 4th October, you no longer have to take a pre-departure test if you're double vaccinated

 

When you get back

  • To prove your double-vaccinated status, you will need to present your NHS Covid Pass, which includes information about your vaccine brand and manufacturer, date of vaccination for every dose, country or territory of vaccination and/or certificate issuer
  • There's no need to self isolate
  • On Day 2 of your return to the UK, take a lateral flow test

 

Note that UK rules for double-vaccinated / non-vaccinated travellers only tell you what to do when you return to the UK. Foreign governments decide the testing and quarantine rules for you going abroad.

 

Find out more
Destinations you can travel to

If you're not double-vaccinated

Check the entry requirements of your destination, take two tests on return and self-isolate for 10 days

Before travelling

 

While travelling

 

When you get back 

  • On day 2, take a PCR test. Then take another PCR test on day 8
  • For 10 days after you get back, you’ll have to self isolate
  • If you take a third test on day 5, you can cut your self-isolation period to 5 days under the test to release scheme

 

Note that UK rules for double-vaccinated / non-vaccinated travellers only tell you what to do when you return to the UK. Foreign governments decide the testing and quarantine rules for you going abroad.

 

Find out more

Red list destinations

You should not travel to destinations on the red list

If your holiday destination is on the red list two weeks before your departure date, we will issue a refund or help you amend the dates or destination. 

Check the FAQs below for more information on our amendments policy and money-back guarantee.

While travelling

 

When you get back

  • You’ll need to quarantine for 10 days in a managed quarantine hotel at your own cost
  • On day 2, take a PCR test. Then take another test on day 8
  • There is no option to cut your self-isolation shorter under the test to release scheme

 

For a full list of red destinations please see the UK government red list

 

Find out more
General Covid-19 FAQs
How do I know if I can travel to a destination or not?

All our travel advisors are clued up on all the latest rules and regulations around travel and can help answer any questions you might have on testing or entry requirements. You can contact us via Live Chat from 10am-10pm or by phone on 020 8016 3295 from 10am-7pm.

Will you update me if travel restrictions change?

We’re constantly monitoring guidance from the Foreign, Commonwealth and Development Office and will contact you if travel restrictions affect your holiday.

What if I or someone I'm travelling with catches Covid before my holiday?

We’d always recommend you take adequate travel insurance that covers you if you fall ill and are unable to travel. We can also help you change your holiday to a different date or destination with no additional amendment fees from us. 

What if I or someone I’m travelling with catches Covid whilst I’m away?

We’d always recommend you check your travel insurance will cover you if you fall ill with Covid on holiday. If you need some help, you can contact us 24/7 and we will be on hand to offer some advice or support. 

What’s a PLF form? Do I need to fill one out?

Anyone aged over 18 must complete a Public Health passenger locator form, which you can find here. The form will need to be completed for all members of your party before you arrive back to the UK, no earlier than 48 hours before you return.

Covid-19 FAQs on amendments
What if my destination is added to the red list two weeks before I’m due to depart?

If you’re unable to quarantine after your holiday, please give us a call or chat to us online and we’ll be happy to help you amend to a different date or destination so you can still get away. 

However, if your flight is cancelled by your airline, we can help you amend to a new holiday or you can cancel and receive a full refund.

What happens if a destination or country changes their restrictions or goes into lockdown?

If the country you’re travelling to introduces a travel ban on UK visitors, we will help you amend your holiday with no additional fees from us. Please check your airline’s terms and conditions as they may charge amendment fees. Alternatively, chat to us online or give us a call and we’ll be happy to help you understand their current policies.

When can I make a fee-free amendment?

You can amend the date or destination of your holiday any time it is impacted by Covid-19. While there are a number of ways your holiday may be disrupted, here are some examples of the sort of situations where we’d offer to make a fee-free amendment: 

 •  If you are told to self isolate by NHS Test and Trace

 •  If you catch Covid before you are due to depart and can no longer travel on the dates you have booked 

 •  If someone you live with or are travelling with falls ill with Covid and this means you can no longer travel on the dates you have booked

Can I change or cancel my booking if UK government rules mean I need to quarantine in a hotel on return?

If there is a requirement for you to quarantine in a hotel on your return to the UK and this is in place 2 weeks before you travel, then we will allow you to amend your holiday (with no charges with us) or cancel with a full refund.

If there is a requirement for you to quarantine at home on your return to the UK and you are unable to do this, then we will allow you to amend your holiday with no admin fees from us.

While we will do our best to get you a refund for your flights, it will depend on the policy of the airline. Here's a summary of the amendments process in this scenario: 

 •  You will receive a refund on your hotel and transfer as long as it’s requested before the cut-off date, which will vary depending on the hotel you’ve booked. The cancellation policy for the hotel will be clear before booking

 •  If your holiday includes a flight with EasyJet and you are due to travel in over 14 days you can make a free amendment. This means you can move your flight to another destination or time, and we can help you find and book a new hotel

 •  If your holiday includes a flight with EasyJet and you are due to travel within 14 days, you can make one free amendment up to seven days after a government announcement of a travel ban

 •  If your new airfare costs more than your original EasyJet flight, you will have to pay the difference

What if I'm told to self-isolate by NHS Test and Trace and that overlaps with my holiday?

Just give us a call or chat to us online and we’ll be happy to help you amend your holiday to a later date. And because it’s Covid related we won’t charge you an admin or change fee. Please note that this will be subject to your supplier’s terms and conditions which may mean a price increase payable by you.

Covid-19 FAQs on our money-back guarantee
When can I get a refund? 

If your holiday is cancelled by us or the airline due to a travel ban, you will get all your money back, including your deposit, within 14 days. If you’ve booked a flight with Ryanair, your refund will come directly from them.

What counts as a travel ban?

While the term is subject to change, a travel ban currently means situations in which it is illegal for tourists to travel. You'll get a full refund in the following scenarios:

 •  If your destination is added to the red list

 •  If your holiday is cancelled by us or the airline

 •  If there's a national lockdown

 •  If there’s a lockdown in the area of your departure airport or the area in which you live

 •  If it’s illegal to travel from your departure airport or the area in which you live

 •  If the country you're travelling to has announced a travel ban for UK visitors

What happens if my flight is cancelled?

You will receive a refund within 14 days of cancellation. In the case of Ryanair flights, we can process the refund for your holiday after you've first contacted Ryanair to claim the cost of your flights