FAQs on Covid-19

Refunds and amendments

When there's a travel ban
Learn more

Covid-19 tests

How, when and where to get tested

And the types of tests you'll need
Read more

Entry Requirements

What you need to know before you go

Including the tests you need
Read more

Green travel checklist

You need to take one PCR test after you return home, but you don’t have to self isolate

Before your holiday

 

While on holiday

 

When you get back

  • There's no need to self isolate
  • On day 2 after returning to the UK, take a PCR test

 

The traffic light system tells you what you need to do when you return to the UK. Foreign governments will have their own rules on international travel, so you’ll still need to fulfil testing (and sometimes quarantine) requirements of the destination you’re travelling to. 

 

Find out more
Green list destinations

Amber travel checklist

If you're not double-vaccinated, you need to take two PCR tests after you return home and you’ll have to self isolate

Before travelling

 

While travelling

 

When you get back (if you have been double-vaccinated or if you're under 18 years of age)

  • There's no need to self-isolate
  • On day 2, take a PCR test

 

When you get back (if you've not been double-vaccinated)

  • On day 2, take a PCR test. Then take another test on day 8
  • For 10 days after you get back, you’ll have to self isolate
  • If you take a third test on day 5, you can cut your self-isolation period to 5 days under the test to release scheme

 

For a full list of amber destinations please see the UK government amber list

 

Find out more

Red list destinations

You should not travel to destinations on the red list

We have red list destinations on sale from 1st August 2021, but if those holidays are still red two weeks before your departure date, we will issue a refund or help you amend the dates or destination. 

Check the FAQs below for more information on our amendments policy and money-back guarantee.

While travelling

 

When you get back

  • You’ll need to quarantine for 10 days in a managed quarantine hotel at your own cost
  • On day 2, take a PCR test. Then take another test on day 8
  • There is no option to cut your self-isolation shorter under the test to release scheme

 

For a full list of red destinations please see the UK government red list

 

Find out more
General Covid-19 FAQs
What does the traffic light system mean?

The traffic light system tells you what you need to do when you return to the UK. The number of tests you’ll need and the length of time you need to self-isolate depends on whether you visit a green, amber or red destination. 

It does not mean that you can visit all green destinations, as foreign governments will have their own rules on international travel. You’ll still need to fulfil testing requirements (and sometimes quarantine requirements) of the destination you’re travelling to. 

There are also rules that apply to all destinations. For instance, no matter where you travel, you’ll have to take a (pre-departure) Covid-19 test while on holiday, arrange a post-holiday PCR test, and fill out a passenger locator form (PLF).

How do I know if I can travel to a destination or not?

All our travel advisors are clued up on all the latest rules and regulations around travel and can help answer any questions you might have on testing or entry requirements. You can contact us via Live Chat from 10am-10pm or by phone on 020 8016 3295 from 10am-7pm.

Will you update me if travel restrictions change?

We’re constantly monitoring guidance from the Foreign, Commonwealth and Development Office and will contact you if travel restrictions affect your holiday.

What if I or someone I'm travelling with catches Covid before my holiday?

We’d always recommend you take adequate travel insurance that covers you if you fall ill and are unable to travel. We can also help you change your holiday to a different date or destination with no additional amendment fees from us. 

What if I or someone I’m travelling with catches Covid whilst I’m away?

We’d always recommend you check your travel insurance will cover you if you fall ill with Covid on holiday. If you need some help, you can contact us 24/7 and we will be on hand to offer some advice or support. 

What’s a PLF form? Do I need to fill one out?

Anyone aged over 18 must complete a Public Health passenger locator form, which you can find here. The form will need to be completed for all members of your party before you arrive back to the UK, no earlier than 48 hours before you return.

Covid-19 FAQs on amendments
What if my destination is added to the red or amber list two weeks before I’m due to depart?

If you’re unable to quarantine after your holiday, please give us a call or chat to us online and we’ll be happy to help you amend to a different date or destination so you can still get away. 

However, if your flight is cancelled by your airline, we can help you amend to a new holiday or you can cancel and receive a full refund.

What happens if a destination or country changes their restrictions or goes into lockdown?

If the country you’re travelling to introduces a travel ban on UK visitors, we will help you amend your holiday with no additional fees from us. Please check your airline’s terms and conditions as they may charge amendment fees. Alternatively, chat to us online or give us a call and we’ll be happy to help you understand their current policies.

When can I make a fee-free amendment?

You can amend the date or destination of your holiday any time it is impacted by Covid-19. While there are a number of ways your holiday may be disrupted, here are some examples of the sort of situations where we’d offer to make a fee-free amendment: 

 •  If you are told to self isolate by NHS Test and Trace

 •  If you catch Covid before you are due to depart and can no longer travel on the dates you have booked 

 •  If someone you live with or are travelling with falls ill with Covid and this means you can no longer travel on the dates you have booked

Can I change or cancel my booking if UK government rules mean I need to quarantine in a hotel on return?

If there is a requirement for you to quarantine in a hotel on your return to the UK and this is in place 2 weeks before you travel, then we will allow you to amend your holiday (with no charges with us) or cancel with a full refund.

If there is a requirement for you to quarantine at home on your return to the UK and you are unable to do this, then we will allow you to amend your holiday with no admin fees from us.

While we will do our best to get you a refund for your flights, it will depend on the policy of the airline. Here's a summary of the amendments process in this scenario: 

 •  You will receive a refund on your hotel and transfer as long as it’s requested before the cut-off date, which will vary depending on the hotel you’ve booked. The cancellation policy for the hotel will be clear before booking

 •  If your holiday includes a flight with EasyJet and you are due to travel in over 14 days you can make a free amendment. This means you can move your flight to another destination or time, and we can help you find and book a new hotel

 •  If your holiday includes a flight with EasyJet and you are due to travel within 14 days, you can make one free amendment up to seven days after a government announcement of a travel ban

 •  If your new airfare costs more than your original EasyJet flight, you will have to pay the difference

What if I'm told to self-isolate by NHS Test and Trace and that overlaps with my holiday?

Just give us a call or chat to us online and we’ll be happy to help you amend your holiday to a later date. And because it’s Covid related we won’t charge you an admin or change fee. Please note that this will be subject to your supplier’s terms and conditions which may mean a price increase payable by you.

Other covid resources

Covid-19 FAQs on our money-back guarantee
When can I get a refund? 

If your holiday is cancelled by us or the airline due to a travel ban, you will get all your money back, including your deposit, within 14 days. If you’ve booked a flight with Ryanair, your refund will come directly from them.

What counts as a travel ban?

While the term is subject to change, a travel ban currently means situations in which it is illegal for tourists to travel. You'll get a full refund in the following scenarios:

 •  If your destination is added to the red list

 •  If your holiday is cancelled by us or the airline

 •  If there's a national lockdown

 •  If there’s a lockdown in the area of your departure airport or the area in which you live

 •  If it’s illegal to travel from your departure airport or the area in which you live

 •  If the country you're travelling to has announced a travel ban for UK visitors

What happens if my flight is cancelled?

You will receive a full refund within 14 days. In the case of RyanAir flights the refund will come directly from RyanAir.