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Your Travel Documents


We are sorry, we are experiencing problems with sending your Travel Documentation at the moment.   If you are travelling within 5 working days and want to speak to us you can reach our chat team by selecting the chat option to the right on our customer support page or by calling us on 01733 224 808.  If you are flying with Thomas Cook then all you need is your passports to check in.


You don’t need to show printed copies of your documents to check in for your flight, just a valid passport for each customer.  We’d recommend that you take a copy of your latest document with you when you travel (either electronically or printed) as these can help to reconfirm what you’ve booked.

Flying with Air Malta? - You’ll need to take a printed copy of your Travel Document with you to show at check in, along with a valid passport for each customer.


When will I receive my e-ticket and Tour Operator invoice?

If you have provided a valid email address at the time of booking, we will email your Tour Operator e-ticket and invoice within 2 - 5 working days of making your booking.

Where no email address is provided, we will post your Tour Operator e-ticket and invoice to you within 3 to 28 days.


How do I request a new or replacement e-ticket and invoice?

If you haven't received your e-ticket via email please request a new copy.


I am flying with a different airline, when will I receive my travel documents?

If you are not flying with Thomas Cook Airlines, please click here to find out about your chosen airlines travel document requirements.

What do I need to check-in?

Documents required to travel

  • e-ticket (electronically or printed)
  • ATOL certificate
  • Boarding pass
  • Insurance documents
  • Any applicable visas