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Special Assistance

Travelling with a disability or reduced mobility

The flight:

All airport operators within the EU have a responsibility to assist anyone with a disability or mobility difficulties during their time at the airport.  This includes intellectual disability or impairment, age or any other cause of disability.  The airports will signpost designated points for customers with reduced mobility.

If you or any member of your party require special assistance at the airport, this can be requested online at least 48 hours before departure.

We would recommend if you’re  travelling within the next five days that you contact our Special Assistance team by telephone to discuss your requirements.

We can’t be held responsible if you don’t tell us about special requirements that will affect your holiday experience.


Most overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas aren’t equipped to cater for the needs of disabled holidaymakers.  Sometimes, the natural terrain and the layout of resorts can make life difficult for people with mobility difficulties.

It’s important if you’ve any disability that you check the suitability of particular accommodation, resorts, transport and services and that you’re completely satisfied you’ve made the right choice before you confirm your holiday.
Please note: if special arrangements need to be made for you, an extra charge may have to be paid. This may be the case either before you go or when you arrive in resort.


Our suppliers will try to accommodate all customers and their equipment/luggage on transfer coaches, but there’re  restrictions due to the type, space and accessibility of vehicles that are available in other countries.  This means alternative transfer arrangements may have to be organised.

For further information on special assistance, please follow the below link.