At Thomas Cook your safety on holiday is our first priority. We check every one of the hotels we offer to ensure they meet the very highest standards. These detailed checks are carried out by independent auditors using strong policies designed to protect you and your family. These include policies on swimming pool safety, fire safety, balcony and room safety as well as industry-leading hygiene standards.
We want to make sure you can relax and have fun on holiday. However, we also know that things can sometimes go wrong, so it’s our job to remind you to take certain precautions when you’re abroad. That’s why we’ve worked with the travel industry association ABTA and the Safer Tourism Foundation to pull together some useful pointers to help you enjoy those most important weeks of your year and avoid some of the possible mishaps.
We’d encourage you to talk to other members in your party about the need to take care when travelling, especially to children who are much less likely to be aware of the possible risks, particularly when they are exploring new and exciting places.
Please take a good look at the following guidance, as well as any other information that we provide you with or which is on display throughout your trip. That information may be provided by us, our agents or suppliers, either before you go, during your flight or when you arrive in your destination and at your hotel. Whatever happens, rest assured if thing do go wrong we will always be there to support you and to do what we can to put things right.
Most of all, have fun and stay safe!
If you have any questions, ask your representative or get in touch with our connected services team here