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HOLIDAY ILLNESS

WHAT TO DO IF YOU ARE ILL ON HOLIDAY
AND THE RISKS OF MAKING A FRAUDULENT CLAIM


In the unlikely event you’re ill on holiday, please let us know as soon as you can. We’re here to help and we’ve made reporting an illness very easy to do. We’ll help arrange medical treatment if you need it, and by reporting it, we can try to make sure it doesn’t spoil your holiday. This will help if you do need to make a claim in the future.

If you are ill while away and don’t report it in resort, it will change how we deal with your claim. We may be unwilling to accept your claim or pay compensation.

Here are some hints and tips to help prevent illness while you’re away;

  • The sun will hopefully be shining so don’t stay out too long, and drink lots of bottled water
  • Just remember that sometimes alcohol measures are a bit bigger abroad
  • You’ll probably want to enjoy the local food, just make sure it’s thoroughly cooked and is still hot

For more hints and tips see the Thomas Cook information folder in the hotel reception area.


Please let us know straight away;

  • If you’re ill while on holiday
  • If you’re approached and encouraged to put in a fraudulent claim
  • If you have any information which can help us prevent and detect fraud

We really want you to have an enjoyable holiday but if you become ill while you’re away, here’s what we need you to do;

  • If you suffer from illness while on holiday, it’s important that you speak to your holiday rep, or contact our connected service 24/7: Call: 0044 161 774 2966 Text: 0044 753 741 6150 WhatsApp: +34672 024 768, Email: Connected@Thomascook.com We can make sure you get the help you need
  • Contacting a doctor abroad can often feel daunting. Our team can help put you in touch with the right local medical professionals to make sure you get the right tests, diagnosis and treatment you need. We’d also recommend you see your GP as early as possible when you get home
  • If you think your illness was caused by something you ate at your hotel, it’s important you have evidence of this from the doctor you see on holiday, and your GP at home. If you feel you’ve reason to make a complaint or claim about a holiday illness you must be able to show you’ve followed these steps

DID YOU KNOW THAT MAKING A FRAUDULENT CLAIM IS A CRIMINAL OFFENCE

In the last couple of years there has been an increase in claims management companies and touts in resorts targeting British holiday makers. The offer is simple; say you have been ill on holiday and you could get thousands of pounds in compensation.

Making a false compensation claim for holiday sickness is an act of fraud. If prosecuted it could result in a jail term, criminal record and a large fine. In the last year there has been a series of cases where UK holidaymakers have had their illness claims dismissed in court and had to pay large legal costs or in some cases have gone to jail.

  • At Thomas Cook we investigate all claims thoroughly
  • We’re working with fraud investigators to check that all illness claims are thoroughly assessed
  • Anyone making false claims may be prosecuted and may be prevented from travelling with us in future
  • If illness isn’t reported in resort it will change how we deal with any claim submitted and we may be unwilling to accept your claim

WE WANT YOU TO KNOW...

We care about our customers and want you to have a fantastic holiday with us. We’re committed to clamping down on false illness claims and the claims companies that are encouraging them. Since the rise in illness claims some hoteliers have said they are planning to stop offering some packages toUK customers. We are doing all we can to stop this fraudulent activity because we want to continue offering great holidays at the lowest prices possible to our customers.

WE HOPE YOU HAVE A FANTASTIC HOLIDAY


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