✓ Spread the cost of your holiday with Direct Debit
We know it can sometimes be hard to budget for your holiday, so we’re making it really easy for you. With our Direct Debit payments, you secure your holiday with a small deposit and then spread the rest of cost over a few months. You won’t pay any extra charges or fees if you set up a direct debit instalment option with us, and your payments will be protected by the Direct Debit guarantee.
✓ 24-hour Hotel Satisfaction Promise
Your satisfaction is extremely important to us and we want your Thomas Cook package holiday to live up to our promises. Whilst you’re on holiday, if you need them, our resort staff can be contacted 24 hours a day. In selected properties where our reps visit, we’re giving you extra reassurance with our 24-hour Hotel Satisfaction Promise. Wherever you see the ’24-Hour Hotel satisfaction promise’ logo as part of a holiday description on thomascook.com, it means our Promise applies to that hotel.
Sometimes plans change after you book your holiday. Choose Flexi Book and protect yourself from the unforeseen and make changes like names, hotel and destination up to 8 days before you go, with no extra fees. You’ll have more flexibility and it could save you money.
✓ Price Match Guarantee
We set highly competitive prices for all our holidays, with a dedicated team regularly checking them against other high street and online competitors. If we find a national competitor offering a better nationwide price for a Thomas Cook Holiday, sold with the same service conditions, our Price Match Guarantee means we'll lower our price to match in all our shops and on our website, including when a competitor is having a sale.