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*THOMASCOOK.COM – PROMOTIONAL TERMS & CONDITIONS

The following general terms and conditions apply to the current offers, savings or promotions featured on our website, in addition to the offer specific terms and conditions that can be found below.  

Holidays

General terms and conditions for online promotions

All offers are subject to availability, can be changed or withdrawn without notice and will be available for a limited period only.  All holidays are subject to availability and prices on our website fluctuate daily (up and/or down) based on availability.  Offers are for new bookings only cannot be combined with other offers unless specified. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. 

Save £200 per couple on selected holidays*

* A maximum saving of £200 per couple applies to selected Thomas Cook and Airtours charter package holidays departing on selected dates. This is comprised of: a £50 per adult (£100 per couple) tour operator discount on Thomas Cook and Airtours branded charter package holidays departing up to 30th April 2018, plus an extra £50 per adult (£100 per couple) saving on those Thomas Cook and Airtours charter package holidays that meet either of the following criteria: 1) the qualifying holiday is to the Canary Islands, Gambia or Cape Verde and departs between 1st November 2016 and 30th April 2017, or 2) the qualifying holiday is to the Balearic Islands, Canary Islands, Mainland Spain or Portugal and departs between 1st May – 31st Oct 2017. In all cases, the savings apply only to new bookings made online at thomascook.com via the “Holidays” tab. All applicable savings will be included within the ‘Saving Today’ amount shown online with the relevant holiday price. Savings do not apply to child prices and cannot be combined with any other offers or discounts, unless we advise otherwise. Savings are available for a limited time only and can be withdrawn/altered without notice.

Save An Extra £50 Per Adult*   

This extra saving is additional to the £50 per adult tour operator saving on selected Thomas Cook and Airtours branded charter package holidays as described in the terms and conditions above for “Save £200 Per Couple On Selected Holidays* ”. To qualify for the extra £50 per adult saving, the holiday must meet either of the criteria described in 1) and 2) in the above terms and conditions.

Get an extra £20 off your next holiday when you sign up and complete your preferences*

*When you sign up to receive emails from the Thomas Cook Group of companies and complete your preferences, a promotional code will be shown on the final page. To use your promotional code when booking to get £20 off selected Thomas Cook and Airtours package holidays, booking must be made before the date specified in the Terms and Conditions when your code is shown. To qualify, the holiday must be for a minimum value of £1400 per booking, must depart between the dates specified in the Terms and Conditions when your code is shown, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook and Airtours names only. Offer does not apply to Flexibletrips  or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively and is not combinable with any other offer. In the event of any difficulty applying the promotional code, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 7p per minute plus network extras. Offer can be withdrawn without notice.

Promotional codes

If you have a Promotional code which qualifies for a discount off a holiday, please enter it in the box on our payment page. All Promotional codes are subject to the terms and conditions associated with that Promotional Code. Those terms & conditions may state the discount is subject to a minimum spend, the code might be redeemable against selected holidays and have an expiry date – please check the Promotional Code terms and conditions carefully. Promotional Codes cannot be applied retrospectively to previously confirmed bookings. A maximum of one Promotional Code per booking can be used. Promotional Codes can be changed/withdrawn without notice.

To see expired promotional codes click here:

Promotional Code: WINTER50

*Promo code WINTER50 must be entered/quoted at time of booking to get £50 per booking off selected Thomas Cook and Airtours package holidays with a minimum spend of £750 per booking. Saving applies to qualifying bookings made from 4th August 2016. Promo code will be valid for a limited period only and can be withdrawn without notice. Qualifying holiday must depart between 1st November 2016 and 30th April 2017, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook or Airtours brand name only. Offer does not apply to Flexibletrips or Thomas Cook Signature branded holidays. Promo code cannot be applied retrospectively and is not combinable with any other offer unless we advise otherwise. A maximum of one Promo Code per booking can be used. In the event of any difficulty applying the code WINTER50, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 7p per minute plus network extras. Holidays operated by Thomas Cook Tour Operations Ltd.

Promotional Code: SUMMER50

*Promo code SUMMER50 must be entered/quoted at time of booking to get £50 per booking off selected Thomas Cook and Airtours package holidays with a minimum spend of £750 per booking. Saving applies to qualifying bookings made from 8th August 2016. Promo code will be valid for a limited period only and can be withdrawn without notice. Qualifying holiday must depart between 1st May 2017 and 31st October 2017, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook or Airtours brand name only. Offer does not apply to Flexibletrips or Thomas Cook Signature branded holidays. Promo code cannot be applied retrospectively and is not combinable with any other offer unless we advise otherwise. A maximum of one Promo Code per booking can be used. In the event of any difficulty applying the code SUMMER50, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 7p per minute plus network extras. Holidays operated by Thomas Cook Tour Operations Ltd.

Book your 2017 Walt Disney World Holiday and get up to 4 nights’ Free at Walt Disney World Resort Hotels*

*Valid for Walt Disney World package holiday bookings made by 29th March 2017. Offer applies to selected travel dates in 2017 and selected Disney accommodation .  Package holiday price includes a discount equivalent to the cost of up to 4 nights’ accommodation. Number of free hotel nights varies from 1 to 4 depending on Disney Resort hotel chosen and whether length of stay is 7 or 14 nights.  Maximum 4 free hotel nights applies only to stays for 14 nights. Selected accommodation and room types are excluded from this offer. ** 14 Day Ultimate Park Ticket including Memory Maker must be purchased with a Walt Disney World Resort Hotel stay of minimum 5 nights.  Offer valid for bookings made by 29th March 2017.

£25 per person low deposit scheme 

On selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  Where you choose this option, the following terms and conditions apply.  Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

You agree to pay, the difference between the Low Deposit and the Full Deposit (shown below), 8 weeks after booking, followed by the remaining balance of your holiday 14 weeks before departure.

The current Low Deposit and Full Deposit amounts payable are shown below.(These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Low Deposit: of £49 per adult | £49 for the first child* (Full Deposit £200 per customer**)

Medium Haul: Low Deposit: of £49 per adult | £49 for the first child* (Full Deposit £200 per customer**)

Long Haul: Low Deposit: of £49 per adult | £49 for the first child* (Full Deposit £250 per customer**)

*The Low Deposit is payable for the first child only, subsequent children do not pay this deposit but will be required to pay the Full Deposit after 8 weeks.  The Low Deposit is payable even if the first child price is less than £25 – any payment exceeding the first child price will be reduced from your final balance payment due 14 weeks before departure.

**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.   If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.

£25 per person low deposit scheme combinable with Direct Debit

If you choose our Direct Debit payment option when booking selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  The current Low Deposit for Direct Debit bookings is £25pp. Where you choose this option, the following terms and conditions apply in addition to the full terms and conditions for payment by Direct Debit instalments. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

1. The Low Deposit is an amount lower than the tour operator’s full deposit. The full deposit is the tour operator’s standard deposit amount and is the minimum amount you will have to pay if you cancel your booking.

2. If, after paying your Low Deposit, you do not set up the Direct Debit instalments, or you (or we) cancel your Direct Debit (whether or not you have made any instalment payments), you need to pay the remainder of the tour operator’s full deposit amount  no later than 8 weeks after booking.

3. If you cancel your holiday booking more than 12 weeks before your departure date, you agree to pay a cancellation charge equal to the tour operator’s full deposit.
For the complete Deposit & Instalments (Direct Debit) Terms & Conditions please click here

Spread the cost with Direct Debit, All Inclusive holidays from £70 a month*

*Monthly Direct Debit instalment based on a 7 night Airtours all-inclusive holiday for 2 adults at a 3* hotel in Antalya, Turkey departing on various dates in October 2017 from selected UK airports with a basic total holiday cost of £680 and an initial deposit payment by cash/card at time of booking of £25 per person. Direct Debit instalments available on selected holiday and cruise bookings made 22 weeks or more before departure. Requires payment of a deposit by cash/card at time of booking, followed by fee free monthly direct debit payments. Example instalment shown is based on the holiday described above being booked on 30 September 2016, paying a £25pp deposit then 9 instalments of £70 payable on the 15th day of each month starting from October 2016. Final instalment will be collected at least 14 weeks before departure. Monthly instalment amount will vary depending on holiday cost, date of booking, preferred monthly payment date, departure date and amount of deposit paid at the time of booking. Any optional extras added to the booking (such as in-flight meals) will increase the monthly cost. Further direct debit terms & conditions apply - ask in store for full details. TCCT Retail Limited (trading as Thomas Cook and the Co-operative Travel) ABTA L8164 does not provide payment services under the Payment Services Regulations 2009. By setting up your direct debit payments, you will be receiving a payment service from your bank but not from us or any third party acting on our behalf. Payments are protected by the Direct Debit Guarantee. All holidays are subject to availability and prices are subject to change. Airtours is a trading name of Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896

£49pp Deposit offer on Club 18-30 Holidays:

£49pp deposit is available on Club 18-30 holidays booked more than 14 weeks before departure.  Offer can be changed or withdrawn without notice. Offer not applicable on Club Xtra holidays.

Price Match Guarantee

*Price match guarantee applies only to new bookings made on thomascook.com for package holidays operated by Thomas Cook Tour Operations Ltd that include flights with Thomas Cook Airlines. If, after booking with us, you find the same Thomas Cook package holiday for less on another travel agent's website, we will match the price.  The holiday must be identical and available to book, and the other travel agent cannot be part of the Thomas Cook group.  You must provide us with a genuine online quote  within 24 hours of booking with us. The price match promise is against the total basic holiday cost excluding optional extras and credit card fees. Price match does not apply to any Thomas Cook holidays that include flights on an airline other than Thomas Cook Airlines or to Thomas Cook Cruise & Stay holidays (separate Cruise Price Match Guarantee may apply). To submit your quote please call - 01733 224 808.

Flexi-Book

Available with selected holidays for small fee, payable at the time you book your holiday, Flexi Book option gives you the flexibility to change your holiday up to 8 days before departure without having to pay any amendment fees.  Only one amendment per booking is permitted.  

Flexi Book (previously called ‘Flexible Terms/Flexible Booking’) is only available on selected charter package holidays and can only be booked outside of 56 days  before departure and at time of booking or the following day. It is only valid if taken by all customers on a booking, including any customers subsequently added to a booking and is redeemable against a single amendment per customer. It is not transferable between customers on a booking, is non-refundable and is additional to the holiday deposit and cannot be used to re-book the same holiday at a different price.

This grid summarises what Flexi Book allows you to do - 

Flexi Book

Holiday Change

>84 Days before departure

29-84 Days before departure8-28 Days before departure0-7 Days before departure

Destination

 

✔ 

No price reduction on Long Haul

 No price reduction

X

Date of Departure

✔ 

Up to 6 months later

Up to 6 months later

 No price reduction 

No later departure week

X

 

Accommodation

 

✔ 

No price reduction

X

 

Flight & Duration

 

 No price reduction

X

 

Passenger Name

 

X
 


Up to 29 days before departure you can change your holiday date by up to 6 months later than your original departure date, but within 8-28 days before departure you can only change to an earlier departure date, or within the same departure week as your original departure date.Changes must be made outside of 7 days before departure, and if a holiday is changed under this offer, and the current system price for the new holiday arrangements is higher than your current booking then the difference will need to be paid, with the exception of a name change which does not alter the holiday price. If you make a change between 8-28 days of your departure (and between 8-84 days if your original booking was to a long haul destination) there will be no price reductions applied, and any increase in price for your new arrangements will need to be paid.

If the new holiday arrangements are booked as a 'Late Holiday', then the 'Late Holidays' Terms and Conditions would then apply to the booking.
If you have Flexi Book (or Flexible Booking/Terms) on your booking and a change in circumstances mean you need to change your holiday then please contact us using Live Chat or by calling 01733 224808.
This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking.

3 for 2 - Inflight Extras

*The 3 for 2 flight extras bundle is available for new holiday bookings flying on Thomas Cook Airlines short haul and medium haul flights only.
The bundle includes Choose Your Seat, in flight meals and an additional 5kg of hold luggage. The in flight meal is the free element. The bundle price is £28 for short haul holidays and £40 for medium haul holidays per adult (and £21.50 and £30.50 respectively for children). Holidays operated by Thomas Cook Tour Operations Ltd ATOL protected 1179, ABTA V6896. 

City Escapes

£40 off per couple on Selected City Escapes
Saving applies to selected European cities through Thomas Cook City Escapes booked on www.thomascook.com.
offer applies to new bookings based on a minimum for 2 adults sharing a room. Saving cannot be combined with any other offer or discount unless we advise otherwise. Offer available for a limited time only and may be withdrawn or altered without notice . Excludes Eurostar and schedule flights.

 

Cruises

Cruise Price Match Guarantee

*Price match guarantee – if, before booking with us, you find a better price from another ABTA cruise travel agent for an identical cruise holiday to the one we advertise, we will match that price. You must provide us with a genuine written quotation from the other agent and the cruise holiday must still be available to book at that price when you book with us. Offer applies only to new cruise holidays booked at a Thomas Cook or The Co-operative Travel store or online, or via phone with Cumbria Cruises, The Co-operative Travel or Thomas Cook Cruise. Excludes Thomson Cruises, Thomas Cook Cruise & Stay, private groups or charters, and any cruises sold by the cruise operator directly to customers or via their own distribution agent. Offer can be withdrawn or altered at any time without notice.

Save 3%

*A 3% discount will be applied in store (and online) off the cruise operators current system price. Discount applies to bookings for any departure date currently on sale. Offer is not retrospective and cannot be combined with other promotional or discounted offers including our price match guarantee. Please note cruise prices fluctuate daily (up and/or down) based on availability. All cruises are subject to availability and offer can be changed or withdrawn at any time without notice. Cruise Operators booking conditions apply. TCCT Retail Ltd, trading as Cruise Thomas Cook, ABTA L8164, acting as agents for various Cruise Lines ABTA and ATOL protected.

Cruise prices, offers & discounts are subject to change and availability and can be amended or withdrawn at any time without notice. Prices are per person based on the lowest grade stateroom available. Price match guarantee excludes P&O Cruises.

Cruise - Free Onboard Spending Money

When free onboard spending money is included on the website or in a search it is per stateroom and not per person and will only apply to selected sailings unless otherwise stated.

Cruise -  Accessible / Disabled Cabins

This cabin type has limited availability and should only be booked by those passengers that qualify. Please note that the Cruise Line may choose to change your selected cabin without notice if occupying passengers do not qualify for the accessible / disabled cabin. Any additional cost incurred with changing cabin or cancellation due to incorrect cabin selection will be the sole responsibility of the customer.  Please call our call center is you are unsure whether you qualify for this type of cabin.

Cruise & Stay
Please refer to the Cruise & Stay booking conditions at www.thomascook.com/cruise/cruise-destinations/stay-and-cruise. Advertised fares are based on 2 sharing the lowest grade cabin available. Hotel stay is based on room only basis, unless stated otherwise. Cruise holidays shown include flights from selected UK airports. Flights may be available from other airports at a supplement. Holidays are subject to availability, prices are subject to change and offers can be changed or withdrawn at any time without notice. Offers are for new bookings only and cannot be combined with any other offers or discounts. Prices exclude on-board gratuity/ service charges where applicable. Transfers are not included, unless stated otherwise but can be added for a supplement. A handling charge of 2% applies to payment by credit/charge card capped at £95 per transaction. Cruise & Stay holidays are operated by Thomas Cook Tour Operations Ltd, ATOL 1179, ABTA V4015.

P&O Cruises

Applicable to passengers 1 & 2 only in the cabin (no age restriction) Single passengers travelling in a twin cabin and paying a single occupancy supplement will receive double OBC Double OBC does not apply to single passengers travelling in single cabins Applies to new bookings only Combinable with UK fares only Combinable with P&O Cruises Select Price only Not combinable with Early Saver fares or Net Rates Combinable with Free Onboard Spending Money, Free Coach Transfer or Free Airport Car Parking Combinable with Past Passenger & Thank you for cruising offers

Terms and Conditions of the Cunard Fare

On Board Spending Money amounts are per person and vary by stateroom type and cruise duration.  Amounts shown are inclusive of the Cunard Fare On Board Spending benefit (if applicable, remove if leading with just the OBS promo pulse)  . Applies to new bookings only.   Combinable with Past Passenger & Welcome Home offers, future Cruise Deposits  and On Board Sales Promotions. Not combinable with Early Saver, Saver Fare or Net Rates. Offer is subject to availability and we reserve the right to withdraw the offers in whole or on individual cruises at any time