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*THOMASCOOK.COM – PROMOTIONAL TERMS & CONDITIONS

The following general terms and conditions apply to the current offers, savings or promotions featured on our website, in addition to the offer specific terms and conditions that can be found below.  

Holidays

General terms and conditions for online promotions

All offers are subject to availability, can be changed or withdrawn without notice and will be available for a limited period only.  All holidays are subject to availability and prices on our website fluctuate daily (up and/or down) based on availability.  Offers are for new bookings only cannot be combined with other offers unless specified. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. 

Kids Stay and Eat Free up to 17yrs at Palace Resorts*

Kids and teens stay and eat free on an all inclusive basis up to and including 17 years, when sharing a room with two adults, for travel completed between 4 Jan–23 Dec 2018 and 4 Jan to 31 Oct 2019 when staying a minimum of 7 nights.
Valid for new reservations only. Our advertised family prices include all applicable reductions for this offer. Kids Stay and Eat Free up to 17yrs can be combined with the Resort Credit offer. Book from 22 June 17, offer available for a limited time, can be changed or withdrawn without notice. Kids Stay and Eat Free up to 17yrs  is combinable with the resort credit offer. Palace Resorts featured in the offer include Moon Palace Cancun, The Grand At Moon Palace Cancun, Playacar Palace in Mexico and Moon Palace Jamaica

Hard Rock Hotel Riviera Maya - Kids Stay and Eat Free up to 17yrs in Summer 2019

Kids and teens stay and eat free at Hard Rock Hotel Riviera Maya on an all-inclusive basis up to and including 17 years when sharing
a Deluxe Gold Promo Double room or Family Suite with two adults for a minimum of 7 nights, for travel completed between 01 May and 31 Oct 2019. Valid for new reservations only. Book from 15 June 18, offer available for a limited time and can be changed or withdrawn without notice. Our advertised family prices include all applicable reductions for this offer. Promotional room categories are subject to availability at the time of booking. Kids Stay and Eat Free up to 17yrs can be combined with the resort credit offer.

Universal Orlando Resort - Lock in 2019 Explorer Tickets at 2018 Prices

Valid on the purchase of 2-Park and 3-Park Explorer Tickets from 5 February 2018 to 30 June 2018, for arrivals before 31 December 2019.  
Cannot be combined with any other offers, promotions, discounts, or prior purchases. Additional restrictions apply which are subject to change without notice.

Get an extra £20 off your next holiday when you sign up and complete your preferences*

*When you sign up to receive emails from the Thomas Cook Group of companies and complete your preferences, a promotional code will be sent to your inbox within 48 hours. To use your promotional code when booking to get £20 off selected Thomas Cook and Airtours package holidays, booking must be made before the date specified in the Terms and Conditions when your code is shown. To qualify, the holiday must depart between the dates specified in the Terms and Conditions when your code is shown, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook and Airtours names only. Offer does not apply to Flexibletrips  or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively and is not combinable with any other offer. In the event of any difficulty applying the promotional code, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 7p per minute plus network extras. Offer can be withdrawn without notice.

Free £15 FEELUNIQUE Voucher When you purchase over £350 worth of Travel Money*

This promotion is open to UK residents aged 18+ who purchase at least £350.00 of foreign currency in a single transaction online at Thomascookmoney.com, or at participating Thomas Cook or The Co-operative travel stores between 18th May 2018 and 30th September 2018.  Claim by 30th October 2018. Internet access required to claim and redeem the offer. Only one claim per household. You will be required to create a personal account with Feelunique to redeem the offer.  Promoter: TCCT Retail Ltd trading as Thomas Cook and The Co-operative Travel of Westpoint, Peterborough Business Park, Lynch Wood, Peterborough PE2 6FZ. Full terms & conditions at: love-rewards.com/thomascook

Free Marrakech City Tour* 

For all Thomas Cook package holiday departures on the 7th and 10th of October 2018, customers will receive a free Marrakech city tour. This can be redeemed from your representative in resort either at your hotel welcome meeting or by arranging a  rep visit via our connected service. This tour is in conjunction with our Morocco ground agents, Skymax Holidays.

Promotional codes

If you have a Promotional code which qualifies for a discount off a holiday, please enter it in the box on our payment page. All Promotional codes are subject to the terms and conditions associated with that Promotional Code. Those terms & conditions may state the discount is subject to a minimum spend, the code might be redeemable against selected holidays and have an expiry date – please check the Promotional Code terms and conditions carefully. Promotional Codes cannot be applied retrospectively to previously confirmed bookings. A maximum of one Promotional Code per booking can be used. Promotional Codes can be changed/withdrawn without notice.

To see expired promotional codes click here:

Promotional Code: BOOKIT*

*Save £250 (£4000 minimum spend). *Save £100 (£1500 minimum spend). *Save £50 (£800 minimum spend).

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get either £50, £100 or £250 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours, Manos or Club 18-30 branded package holidays flying with Thomas Cook Airlines and departing between 1 April 2019 and 31 October 2019. You must search and book via the “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

Promotional Code: SUMMER100*

*Save £100 (£800 minimum spend)

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get £100 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours, Manos or Club 18-30 branded package holidays flying with Thomas Cook Airlines and departing up to 31st October 2018. You must search and book via the “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

Promotional Code: WINTER50*

*Save £50 (£800 minimum spend) 

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get £50 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours, Manos or Club 18-30 branded package holidays flying with Thomas Cook Airlines and departing between 1 November 2018 and 31 March 2019. You must search and book via the “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

Promotional Code: CANARIES100*

*Save £100 (£800 minimum spend)

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get £100 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours, Manos or Club 18-30 branded package holidays flying with Thomas Cook Airlines and departing between 1 November 2018 and 31 December 2018. You must search and book via the “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

Promotional Code: EXTEND*

*Save £200 (£1500 minimum spend on 11 or 14 night durations)

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get either £200 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours, Manos or Club 18-30 branded package holidays flying with Thomas Cook Airlines and departing between 20 August 2018 and 31 August 2018 for either 11 or 14 night durations. You must search and book via the “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

FREE KIDS PLACES

There are a limited number of holidays available where the first child is free (plus any applicable supplements). These are available at selected properties when sharing a room with at least two full paying adults, on selected dates on flights with Thomas Cook Airlines. These places are very popular and go quickly, so make sure you book early. There are limited first child places available that are free and when these have sold out we will offer the first child our lowest available current child price at the time of enquiry. Just ask your Travel Advisor, phone us direct or visit our website to check the current child prices.

Tour Operator Full Standard Deposit

The current full standard deposit amounts applicable to Thomas Cook, Airtours and Manos package holidays are shown. (These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Full Deposit £200 per customer**

Medium Haul: Full Deposit £200 per customer**

Long Haul: Full Deposit £250 per customer**
**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.
Deposit amounts payable for other holidays, cruises and travel services will vary. You will be advised of the current applicable deposit on the payment page of the travel services you select.

Low deposit scheme 

On selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  Where you choose this option, the following terms and conditions apply.  Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

You agree to pay, the difference between the Low Deposit and the Full Deposit (shown below), 8 weeks after booking, followed by the remaining balance of your holiday 14 weeks before departure.

The current Low Deposit and Full Deposit amounts payable are shown below.(These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Medium Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Long Haul: Low Deposit: of £125 per person* (Full Deposit £250 per customer**)

*The Low Deposit is payable for the first child only, subsequent children do not pay this deposit but will be required to pay the Full Deposit after 8 weeks.  The Low Deposit is payable even if the first child price is less than £75 – any payment exceeding the first child price will be reduced from your final balance payment due 14 weeks before departure.

**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.   If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.

£0 (Zero) Deposit (or £50/£100 per person Low Deposit) when you pay by Direct Debit

If you decide to pay by Direct Debit instalments, you may be able either to pay a low deposit (currently £50pp for Short and Mid-haul and £100pp for Long Haul), that’s lower than the standard deposit required by the tour operator (a “Direct Debit Deposit”) or, if we are operating a zero deposit promotion, to pay no deposit (“Zero Deposit”).  The current standard full tour operator deposit amounts are listed in the section above headed ‘Tour Operator Full Standard Deposit’. Where you choose one of these options, the following terms and conditions apply in addition to the full terms and conditions for payment by Direct Debit instalments. Making a Zero Deposit or Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.
 
• If you don’t set up the Direct Debit instalments, then to avoid the risk of your booking being cancelled, you must contact us without delay to arrange to pay by another means. Failing to set up your Direct Debit means you’ll no longer qualify for a Direct Debit Deposit or Zero Deposit and you must immediately pay the full standard tour operator deposit by card or cash to avoid your holiday being cancelled by us and you becoming liable to pay a cancellation charge in accordance with the tour operator’s booking conditions
 
• If you set up your instalments, but your Direct Debit is subsequently cancelled by you, or by us, before the amount you’ve paid is at least equal to the tour operator’s standard deposit, you must contact us without delay to arrange to pay by another means. Cancellation of your Direct Debit means you’ll no longer qualify for a Direct Debit Deposit or Zero Deposit and you must immediately pay the remainder of the tour operator’s standard deposit by card or cash to avoid your holiday being cancelled by us and you becoming liable to pay a cancellation charge in accordance with the tour operator’s booking conditions.
 
For the complete Deposit & Instalments (Direct Debit) Terms & Conditions please click here.   
 

Price Match Guarantee

*Price match guarantee applies only to new bookings made on thomascook.com for package holidays operated by Thomas Cook Tour Operations Ltd that include flights with Thomas Cook Airlines. If, after booking with us, you find the same Thomas Cook package holiday for less on another travel agent's website, we will match the price.  The holiday must be identical and available to book, and the other travel agent cannot be part of the Thomas Cook group.  You must provide us with a genuine online quote  within 24 hours of booking with us. The price match promise is against the total basic holiday cost excluding optional extras and credit card fees. Price match does not apply to any Thomas Cook holidays that include flights on an airline other than Thomas Cook Airlines or to Thomas Cook Cruise & Stay holidays (separate Cruise Price Match Guarantee may apply). To submit your quote please call - 01733 224 808.

Flexi-Book

Available with selected holidays for small fee, payable at the time you book your holiday, Flexi Book option gives you the flexibility to change your holiday up to 8 days before departure without having to pay any amendment fees.  Only one amendment per booking is permitted.  

Flexi Book (previously called ‘Flexible Terms/Flexible Booking’) is only available on selected charter package holidays and can only be booked outside of 56 days  before departure and at time of booking or the following day. It is only valid if taken by all customers on a booking, including any customers subsequently added to a booking and is redeemable against a single amendment per customer. It is not transferable between customers on a booking, is non-refundable and is additional to the holiday deposit and cannot be used to re-book the same holiday at a different price.

This grid summarises what Flexi Book allows you to do - 

Flexi Book

Holiday Change

>84 Days before departure

29-84 Days before departure8-28 Days before departure0-7 Days before departure

Destination

 

✔ 

No price reduction on Long Haul

 No price reduction

X

Date of Departure

✔ 

Up to 6 months later

Up to 6 months later

 No price reduction 

No later departure week

X

 

Accommodation

 

✔ 

No price reduction

X

 

Flight & Duration

 

 No price reduction

X

 

Passenger Name

 

X
 


Up to 29 days before departure you can change your holiday date by up to 6 months later than your original departure date, but within 8-28 days before departure you can only change to an earlier departure date, or within the same departure week as your original departure date.Changes must be made outside of 7 days before departure, and if a holiday is changed under this offer, and the current system price for the new holiday arrangements is higher than your current booking then the difference will need to be paid, with the exception of a name change which does not alter the holiday price. If you make a change between 8-28 days of your departure (and between 8-84 days if your original booking was to a long haul destination) there will be no price reductions applied, and any increase in price for your new arrangements will need to be paid.

If the new holiday arrangements are booked as a 'Late Holiday', then the 'Late Holidays' Terms and Conditions would then apply to the booking.
If you have Flexi Book (or Flexible Booking/Terms) on your booking and a change in circumstances mean you need to change your holiday then please contact us using Live Chat or by calling 01733 224808.
This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking.

Inflight Extras Bundle

*The inflight extras bundle includes Choose Your Seat, in-flight meals and an additional 5kg of hold luggage.  It is available for new package holiday bookings flying on Thomas Cook Airlines short haul and medium haul flights only.  You can save 10% or more by purchasing this bundle compared to buying the 3 items individually. Prices for each item will be confirmed at time of enquiry.  This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking. 

Cruises

Cruise - Free Onboard Spending Money

When free onboard spending money is included on the website or in a search it is per stateroom and not per person and will only apply to selected sailings unless otherwise stated.

Cruise -  Accessible / Disabled Cabins

This cabin type has limited availability and should only be booked by those passengers that qualify. Please note that the Cruise Line may choose to change your selected cabin without notice if occupying passengers do not qualify for the accessible / disabled cabin. Any additional cost incurred with changing cabin or cancellation due to incorrect cabin selection will be the sole responsibility of the customer.  Please call our call centre is you are unsure whether you qualify for this type of cabin.

*Free Disney Dining Plan & Drinks and Free Disney Gift Card Offers

Both offers apply to bookings for selected Thomas Cook or Airtours package holidays to Florida staying between 1st January -  7th April 2019 or 26th April – November 2019 that include accommodation at a participating Walt Disney World Resort Hotel and Disney Park Tickets.   For stays between 17th September – 30th November 2019, the choice of participating Disney Resort Hotels is reduced.    All suites, 3 bed villas, Disney’s Grand Floridian Villas and Disney’s Polynesian Village Bungalows are excluded from these offers.   Free Disney Dining Plan varies by Disney Resort Hotel but includes the minimum of free breakfast at Disney Value Resort Hotels. Eligibility for the Disney Free Dine offer requires a minimum length of stay of 5 consecutive nights, and a maximum of 21 consecutive nights at the same participating Disney Resort Hotel. Guests must be aged 21 or over and present valid ID to be served alcoholic beverages, and such beverages may only be redeemed with Self Service or Waiter Service meal entitlements. One beverage per meal.   A Disney Dining Plan must be selected for all members of the party travelling aged 3 and over (at time of visit). Children aged 3–9 (at time of visit) must order from children’s menu where available. Gratuities are not included except at dinner shows, private in-room dining, pizza delivery, and Cinderella’s Royal Table.   An 18% gratuity will automatically be added to your bill for parties of six or more. Certain menu items may incur an additional cost.  An additional form of payment is required if you add a gratuity and have not provided a credit card at check-in for charging incidentals and other expenses. Participating restaurants are subject to change.  Some beer, wine and mixed drinks will be excluded. Novelty or souvenir cups are not included.  One free Disney Gift Card applies per qualifying holiday and must be selected at time of booking.  Value varies according to hotel type booked.  $100 Disney Gift Card applies to participating Disney Value and Moderate Resort Hotels. $200 Disney Gift Card applies to participating Disney Deluxe Resort Hotels. Disney Gift Card usage terms & conditions apply.   
For stays between 1st January – 7th April 2019 and 26th April – 30th November 2019  the following are the participating hotels:
Disney Value Resorts:
Disney’s Art of Animation Resort (excluding Little Mermaid rooms), Disney’s All-Star Resorts and Disney’s Pop Century Resort.
Disney Moderate Resorts:
Disney’s Caribbean Beach Resort, Disney’s Coronado Springs Resort (excluding suites), Disney’s Port Orleans Resort and The Cabins at Disney’s Fort Wilderness Resort.
Disney Deluxe Resorts:
Disney’s Animal Kingdom Lodge, Disney’s Board Walk Inn, Disney’s Contemporary Resort, Disney’s Grand Floridian Resort & Spa, Disney’s Polynesian Village Resort, Disney’s Wilderness Lodge and Disney’s Yacht & Beach Club Resorts:
For stays between 1st January – 7th April 2019 and 26th April – 16th September 2019 the following are the participating hotels:
Disney Deluxe Villa Resorts
Bay Lake Tower at Disney’s Contemporary Resort, Disney’s Animal Kingdom Villas – Jambo House, Disney’s Animal Kingdom Villas – Kidani Village, Disney’s Beach Club Villas, Disney’s Board Walk Villas, Disney’s Old Key West Resort, Disney’s Saratoga Springs Resort & Spa and Boulder Ridge Villas at Disney’s Wilderness Lodge.
 
*Disney’s 14 for 7 Ultimate Ticket offer
For Disney Resort Hotel bookings for five nights or more, for arrivals until 31 December 2019, the 14-day ticket (Disney's 14-Day Ultimate Ticket) is available for the price of a 7-day ticket (Disney's 7-Day Ultimate Ticket). Disney's 14-Day Ultimate Tickets expire 14 days from the first day of use. Disney Resort Hotel and Tickets must be purchased at the same time. For child tickets, children must be aged 3-9 years at the time of use. 
14 Disney Park days for the price of 7 includes entry to Magic Kingdom Park, Epcot, Disney’s Hollywood Studios, Disney’s Animal Kingdom Theme Park, Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, Disney’s Oak Trail Golf Course** plus miniature golf† and access to ESPN Wide World of Sports Complex.
**Greens fee only.  Tee time reservations are required and subject to availability.
†One round of miniature golf per day available at either Disney’s Winter Summerland or Disney’s Fantasia Gardens Miniature Golf Courses – round must start before 4pm.
 
Disney FastPass+ 
Reserve must-do experiences including selected FastPass+ attractions, shows, parades, Character Greetings and more, before you even leave home!
Please note: Valid theme park admission and online registration required.  The number of attraction and experience selections you can make, and the available arrival windows, are limited.   Waterparks are subject to seasonal and weather closures and Disney FastPass+ attractions are subject to change.
 
Memory Maker
Now you can capture all the magical moments of your Disney holiday – and get everyone in the shot! Memory Maker is included with every 2019 Disney’s Ultimate Ticket.
Memory Maker includes Disney PhotoPass photos and other digital content taken during the Memory Maker window and linked to the Memory Maker guest’s Disney account. If Memory Maker is sold or offered in combination with a park ticket, the Memory Maker window for that Memory Maker entitlement will be equal to the usage window of the associated park ticket and will automatically begin upon the first use of the associated park ticket. Memory Maker is subject to Memory Maker terms at http://disneyworld.disney.go.com/media/park-experience-terms-and-conditions.html. Disney is not responsible for missing, lost or damaged photos or other digital content.