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*THOMASCOOK.COM – PROMOTIONAL TERMS & CONDITIONS

The following general terms and conditions apply to the current offers, savings or promotions featured on our website, in addition to the offer specific terms and conditions that can be found below.  

Holidays

General terms and conditions for online promotions

All offers are subject to availability, can be changed or withdrawn without notice and will be available for a limited period only.  All holidays are subject to availability and prices on our website fluctuate daily (up and/or down) based on availability.  Offers are for new bookings only cannot be combined with other offers unless specified. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. 

Save up to £300 off per booking on our holidays this winter*

*Saving is against tour operator’s basic holiday price on selected Thomas Cook package holidays for 7 nights or more departing between November – April 2018. Maximum £300 saving is based on a minimum of 2 adults sharing a room. Saving does not apply to room and board supplements, optional flight/other extras or to Thomas Cook Flexibletrips branded holidays or holidays booked via the “Luxury” tab. Holiday prices are subject to change without notice (up or down). Saving applies to new bookings only, will be included in advertised price and cannot be applied retrospectively or combined with any other discount/offer. Offer can be withdrawn/altered without notice. 

Kids Stay and Eat Free up to 17yrs at Palace Resorts*

Kids and teens stay and eat free on an all inclusive basis up to and including 17 years, when sharing a room with two adults, for travel completed between 4 Jan–23 Dec 2018 and 4 Jan to 31 Oct 2019 when staying a minimum of 7 nights.
Valid for new reservations only. Our advertised family prices include all applicable reductions for this offer. Kids Stay and Eat Free up to 17yrs can be combined with the Resort Credit offer. Book from 22 June 17, offer available for a limited time, can be changed or withdrawn without notice. Kids Stay and Eat Free up to 17yrs  is combinable with the resort credit offer. Palace Resorts featured in the offer include Moon Palace Cancun, The Grand At Moon Palace Cancun, Playacar Palace in Mexico and Moon Palace Jamaica

Universal Orlando Resort™ Holidays from £599pp*

*From price per person is an average for 2 adults and 2 children (up to 17 years old) sharing a standard room for 7 nights at Universal’s Cabana Bay Beach Resort at Universal Orlando, Florida departing on selected dates between 01 May and 30 June 2018, from MAN or LGW flying with Thomas Cook Airlines. Price is subject to change without notice and holidays are subject to limited availability.  Price applies to new bookings only, and cannot be combined with any other offer/discount. Price includes car hire (excluding insurance) and 23kgs luggage allowance. Booking conditions apply. Holidays are operated by Thomas Cook Tour Operations Ltd.  ATOL protected 1179 and ABTA V6896.

Get an extra £20 off your next holiday when you sign up and complete your preferences*

*When you sign up to receive emails from the Thomas Cook Group of companies and complete your preferences, a promotional code will be shown on the final page. To use your promotional code when booking to get £20 off selected Thomas Cook and Airtours package holidays, booking must be made before the date specified in the Terms and Conditions when your code is shown. To qualify, the holiday must depart between the dates specified in the Terms and Conditions when your code is shown, must be for a duration of 7-28 nights for a minimum of 2 adults, and must be booked via the "Holidays" tab on the Thomascook.com website or by telephoning the Thomas Cook contact centre on 0844 879 8515 only. Saving is per booking. Qualifying holiday must be a package holiday operated under the Thomas Cook and Airtours names only. Offer does not apply to Flexibletrips  or Thomas Cook Signature branded holidays. Promotional code cannot be applied retrospectively and is not combinable with any other offer. In the event of any difficulty applying the promotional code, please call 0844 879 8515 for assistance. Calls to 0844 numbers shown cost 7p per minute plus network extras. Offer can be withdrawn without notice.

Promotional codes

If you have a Promotional code which qualifies for a discount off a holiday, please enter it in the box on our payment page. All Promotional codes are subject to the terms and conditions associated with that Promotional Code. Those terms & conditions may state the discount is subject to a minimum spend, the code might be redeemable against selected holidays and have an expiry date – please check the Promotional Code terms and conditions carefully. Promotional Codes cannot be applied retrospectively to previously confirmed bookings. A maximum of one Promotional Code per booking can be used. Promotional Codes can be changed/withdrawn without notice.

To see expired promotional codes click here:

Promotional Code: BOOKIT*

*Save £300 (£4000 minimum spend). *Save £200 (£1500 minimum spend). *Save £100 (£800 minimum spend).

On selected holidays where you see this promo code discount code being advertised, this code must be entered on the payment page of this website to get either £100, £200 or £300 off per booking – the amount you save will be calculated on the payment page after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, FlexibleTrips or Airtours branded package holidays flying with Thomas Cook Airlines and departing between 1 January 2018 and 31 October 2019.  You must search and book via the  “Holidays” tab on this website. Saving applies only to those selected holidays displaying the promo code advert within the main holiday photo are included in the promotion. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

FREE KIDS PLACES

There are a limited number of holidays available where the first child is free (plus any applicable supplements). These are available at selected properties when sharing a room with at least two full paying adults, on selected dates on flights with Thomas Cook Airlines. These places are very popular and go quickly, so make sure you book early. There are limited first child places available that are free and when these have sold out we will offer the first child our lowest available current child price at the time of enquiry. Just ask your Travel Advisor, phone us direct or visit our website to check the current child prices.

Low deposit scheme 

On selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  Where you choose this option, the following terms and conditions apply.  Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

You agree to pay, the difference between the Low Deposit and the Full Deposit (shown below), 8 weeks after booking, followed by the remaining balance of your holiday 14 weeks before departure.

The current Low Deposit and Full Deposit amounts payable are shown below.(These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Medium Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Long Haul: Low Deposit: of £125 per person* (Full Deposit £250 per customer**)

*The Low Deposit is payable for the first child only, subsequent children do not pay this deposit but will be required to pay the Full Deposit after 8 weeks.  The Low Deposit is payable even if the first child price is less than £75 – any payment exceeding the first child price will be reduced from your final balance payment due 14 weeks before departure.

**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.   If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.

£50/£100 per person low deposit scheme combinable with Direct Debit

If you choose our Direct Debit payment option when booking selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  The current Low Deposit for Direct Debit bookings is £50pp for Short and Mid-haul and £100pp for Long Haul. Where you choose this option, the following terms and conditions apply in addition to the full terms and conditions for payment by Direct Debit instalments. Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

1. The Low Deposit is an amount lower than the tour operator’s full deposit. The full deposit is the tour operator’s standard deposit amount and is the minimum amount you will have to pay if you cancel your booking.

2. If, after paying your Low Deposit, you do not set up the Direct Debit instalments, or you (or we) cancel your Direct Debit (whether or not you have made any instalment payments), you need to pay the remainder of the tour operator’s full deposit amount  no later than 8 weeks after booking.

3. If you cancel your holiday booking more than 12 weeks before your departure date, you agree to pay a cancellation charge equal to the tour operator’s full deposit.
For the complete Deposit & Instalments (Direct Debit) Terms & Conditions please click here

Price Match Guarantee

*Price match guarantee applies only to new bookings made on thomascook.com for package holidays operated by Thomas Cook Tour Operations Ltd that include flights with Thomas Cook Airlines. If, after booking with us, you find the same Thomas Cook package holiday for less on another travel agent's website, we will match the price.  The holiday must be identical and available to book, and the other travel agent cannot be part of the Thomas Cook group.  You must provide us with a genuine online quote  within 24 hours of booking with us. The price match promise is against the total basic holiday cost excluding optional extras and credit card fees. Price match does not apply to any Thomas Cook holidays that include flights on an airline other than Thomas Cook Airlines or to Thomas Cook Cruise & Stay holidays (separate Cruise Price Match Guarantee may apply). To submit your quote please call - 01733 224 808.

Flexi-Book

Available with selected holidays for small fee, payable at the time you book your holiday, Flexi Book option gives you the flexibility to change your holiday up to 8 days before departure without having to pay any amendment fees.  Only one amendment per booking is permitted.  

Flexi Book (previously called ‘Flexible Terms/Flexible Booking’) is only available on selected charter package holidays and can only be booked outside of 56 days  before departure and at time of booking or the following day. It is only valid if taken by all customers on a booking, including any customers subsequently added to a booking and is redeemable against a single amendment per customer. It is not transferable between customers on a booking, is non-refundable and is additional to the holiday deposit and cannot be used to re-book the same holiday at a different price.

This grid summarises what Flexi Book allows you to do - 

Flexi Book

Holiday Change

>84 Days before departure

29-84 Days before departure8-28 Days before departure0-7 Days before departure

Destination

 

✔ 

No price reduction on Long Haul

 No price reduction

X

Date of Departure

✔ 

Up to 6 months later

Up to 6 months later

 No price reduction 

No later departure week

X

 

Accommodation

 

✔ 

No price reduction

X

 

Flight & Duration

 

 No price reduction

X

 

Passenger Name

 

X
 


Up to 29 days before departure you can change your holiday date by up to 6 months later than your original departure date, but within 8-28 days before departure you can only change to an earlier departure date, or within the same departure week as your original departure date.Changes must be made outside of 7 days before departure, and if a holiday is changed under this offer, and the current system price for the new holiday arrangements is higher than your current booking then the difference will need to be paid, with the exception of a name change which does not alter the holiday price. If you make a change between 8-28 days of your departure (and between 8-84 days if your original booking was to a long haul destination) there will be no price reductions applied, and any increase in price for your new arrangements will need to be paid.

If the new holiday arrangements are booked as a 'Late Holiday', then the 'Late Holidays' Terms and Conditions would then apply to the booking.
If you have Flexi Book (or Flexible Booking/Terms) on your booking and a change in circumstances mean you need to change your holiday then please contact us using Live Chat or by calling 01733 224808.
This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking.

3 for 2 - Inflight Extras

*The 3 for 2 flight extras bundle is available for new holiday bookings flying on Thomas Cook Airlines short haul and medium haul flights only. The bundle includes Choose Your Seat, in flight meals and an additional 5kg of hold luggage. The in flight meal is the free element. 

 

Club 18-30 Low deposits - book from just £80pp deposit. Deposit amounts may vary by destination and are subject to change. 


Cruises

Cruise Price Match Guarantee

*Price match guarantee – if, before booking with us, you find a better price from another ABTA cruise travel agent for an identical cruise holiday to the one we advertise, we will match that price. You must provide us with a genuine written quotation from the other agent and the cruise holiday must still be available to book at that price when you book with us. Offer applies only to new cruise holidays booked at a Thomas Cook or The co-operative travel store or online, or via phone with Cumbria Cruises, The co-operative travel or Thomas Cook Cruise. Excludes Thomson Cruises, P&O Cruises, Thomas Cook Cruise & Stay, private groups or charters, and any cruises sold by the cruise operator directly to customers or via their own distribution agent. Offer can be withdrawn or altered at any time without notice.

Cruise - Free Onboard Spending Money

When free onboard spending money is included on the website or in a search it is per stateroom and not per person and will only apply to selected sailings unless otherwise stated.

Cruise -  Accessible / Disabled Cabins

This cabin type has limited availability and should only be booked by those passengers that qualify. Please note that the Cruise Line may choose to change your selected cabin without notice if occupying passengers do not qualify for the accessible / disabled cabin. Any additional cost incurred with changing cabin or cancellation due to incorrect cabin selection will be the sole responsibility of the customer.  Please call our call centre is you are unsure whether you qualify for this type of cabin.

Cruise & Stay
Please refer to the Cruise & Stay booking conditions at www.thomascook.com/cruise/cruise-destinations/stay-and-cruise. Advertised fares are based on 2 sharing the lowest grade cabin available. Hotel stay is based on room only basis, unless stated otherwise. Cruise holidays shown include flights from selected UK airports. Flights may be available from other airports at a supplement. Holidays are subject to availability, prices are subject to change and offers can be changed or withdrawn at any time without notice. Offers are for new bookings only and cannot be combined with any other offers or discounts. Prices exclude on-board gratuity/ service charges where applicable. Transfers are not included, unless stated otherwise but can be added for a supplement. 

Cruise Weekend
*A voucher with a unique code will be issued to claim a hamper at Laithwaites Wine website when you book any qualifying cruise holiday between 16th February and 19th February 2018 at a Thomas Cook or The co-operative travel store, or via the Thomas Cook Cruise website. **Minimum cruise spend of £1998 per booking required. One voucher is issued per booking to the lead name. Hamper includes a selection of wine, biscuits, cheeses, chutney, crisps, sparkling fruit presse. Items are pre-selected and no alternative can be ordered – for full details of the Hamper contents ask in store or see our website. Recipients must be 18 years or older. Offer applies to UK addresses only, excluding Channel Islands. Hamper must be ordered directly from Laithwaites within 6 weeks of the booking date. Allow 14 days for delivery. Laithwaites Wine is a trading name of Direct Wines Ltd. Offer applies to new bookings only and can be withdrawn/altered without notice. No cash alternative to the wine offer. TCCT Retail Ltd, trading as Thomas Cook Cruise, ABTA L8164, is acting as agents for various Cruise Lines.

Celebrity Cruises - $100 additional  OBC exclusive to Thomas Cook book 16th to 19th Feb – All Cruises over 5 nights excluding Galapagos in an Balcony cabin and above  

1. This promotion applies to the first two adult guests making a new booking at the cruise event/show between 16-Feb-2018 and 19-Feb-2018  of an eligible balcony and above category staterooms (guarantee staterooms excluded) on selected ships and selected sailings departing between January 2018 to April 2020 (“eligible bookings”). Bookings must be made at least 30 days prior to the sailing date to receive promotion benefits. Speak to a Cruise event representative for details of eligible ships and  sailings.

2. Eligible bookings will benefit from an onboard credit of $100 per stateroom (being $50 per person).

3. Promotion benefits will be added to eligible bookings within 30 days of booking confirmation and are non-transferrable or redeemable for cash. Guests must comply with the ships terms & conditions of use.

4. Onboard spend is not redeemable for cash can be spent only up until 10pm on the final evening of the cruise. Any remaining credit after this time will be removed from the account. Onboard spend may only be redeemed once onboard the ship.

5. Single adult guests booking an eligible stateroom and paying any premium for single occupancy will receive the same promotional benefits per stateroom as two adult guests.

6. This promotion is combinable with the current Celebrity Cruises promotion

Princess Cruises - Exclusive $500pp on board vouchers  when you make a Princess Cruise booking 16th to 23rd Feb

1. One onboard  value coupon booklet per person (worth over $500 USD).

2. Available on 3 days or longer voyages.

3. Not applicable to third/fourth berth guests.

4. Singles will receive one onboard value coupon booklet.

5. One coupon book is provided per person, up to two maximum per stateroom


 

Disney Free Nights

Our package holiday prices include a discount equivalent to the cost of up to 4 nights’ accommodation. The number of free hotel nights varies from 1-4, depending on the Disney Resort hotel chosen and whether the length of stay is 7 or 14 nights. Maximum of 4 free nights applies only to stays for 14 nights. Selected accommodation and room types are excluded from this offer.

Up to 2 nights free on a 14 day holiday. Offer applies to the following hotels:

Value Resorts – Disney’s All-Star Sports Resort, Disney’s All-Star Movies Resort and Disney’s Pop Century Resort.

Moderate/Deluxe Resorts – Disney’s Coronado Springs Resort, Disney’s Port Orleans Resort – Riverside, The Cabins at Disney’s Fort Wilderness Resort & Campground, Disney’s Boardwalk Inn, Disney’s Wilderness Lodge, Disney’s Yacht Club Resort, Disney’s Grand Floridian Resort & Spa, Disney’s Beach Club Resort, Disney’s Contemporary Resort, Disney’s Polynesian Resort, Disney’s Boardwalk Villas, Disney’s Old Key West Resort and Disney’s Beach Club Villas.

Up to 4 nights free on a 14 day holiday. Offer applies to the following hotels:

Value Resorts – Disney’s All Star Music Resort and Family Suites at Disney’s Art of Animation Resort.

Moderate/Deluxe Resorts – Disney’s Caribbean Beach Resort, Disney’s Animal Kingdom Lodge and Disney’s Saratoga Springs Resort.

Validity:

Valid for bookings from 14th December 2017 – 28th March 2018.

Valid for travel for Value Resorts from 12th February – 24th March, 6th April – 10th July, 23rd July – 16th December 2018.

Valid for travel for Moderate/Deluxe Resorts from 12th February – 24th March, 6th April – 16th December 2018.

14 Disney Park days for 7 including Memory Maker

Disney’s Ultimate Ticket is your key to the magic. Explore six amazing Parks and come and go as you please. 14 Disney Park days for the price of 7 includes entry to Magic Kingdom Park, Epcot, Disney’s Hollywood Studios, Disney’s Animal Kingdom Theme Park, Disney’s Blizzard Beach Water Park, Disney’s Typhoon Lagoon Water Park, Disney’s Oak Trail Golf Course* plus miniature golf** and access to ESPN Wide World of Sports Complex.

Plus with Disney FastPass+ reserve must-do experiences including selected FastPass+ attractions, shows, parades, Character Greetings and more, before you even leave home!

Disney’s Ultimate Ticket including Memory Maker must be purchased with a Walt Disney World Resort Hotel stay of minimum 5 nights.

Valid Theme Park Admission and online registration required. Disney FastPass+ attractions and experiences, the number of selections you can make and arrival windows are limited. Waterparks are subject to seasonal and weather closures. 

*Greens fee only, tee time reservations are required and subject to availability.

**One round of miniature golf per day available at either Disney’s Winter Summerland or Disney’s Fantasia Gardens Miniature Golf Courses – round must start before 4pm.

Offers are subject to change or withdrawal and valid for new bookings only.  Offers can’t be combined with any other promotion or discount unless stated otherwise.  Thomas Cook and Airtours are trading names of Thomas Cook Tour Operations Ltd.

Validity:

Valid for bookings from 14th December 2017 – 31st July 2018.

Valid for travel from 1st January – 31st December 2018.

Memory Maker

Now you can capture all the magical moments of your Disney holiday – and get everyone in the shot! Memory Maker is included with every 2018 Disney’s Ultimate Ticket.

Memory Maker includes Disney PhotoPass photos and other digital content taken during the Memory Maker window and linked to the Memory Maker guest’s Disney account. If Memory Maker is sold or offered in combination with a park ticket, the Memory Maker window for that Memory Maker entitlement will be equal to the usage window of the associated park ticket and will automatically begin upon the first use of the associated park ticket. Memory Maker is subject to Memory Maker terms at http://disneyworld.disney.go.com/media/park-experience-terms-and-conditions.html. Disney is not responsible for missing, lost or damaged photos or other digital content.