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*THOMASCOOK.COM – PROMOTIONAL TERMS & CONDITIONS

The following general terms and conditions apply to the current offers, savings or promotions featured on our website, in addition to the offer specific terms and conditions that can be found below.  

Holidays

General terms and conditions for online promotions

All offers are subject to availability, can be changed or withdrawn without notice and will be available for a limited period only.  All holidays are subject to availability and prices on our website fluctuate daily (up and/or down) based on availability.  Offers are for new bookings only cannot be combined with other offers unless specified. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL protected 1179, ABTA V6896. 

Kids Stay and Eat Free up to 17yrs at Palace Resorts*

Kids and teens stay and eat free on an all inclusive basis up to and including 17 years, when sharing a room with two adults, for travel completed between 4 Jan–23 Dec 2018 and 4 Jan to 31 Oct 2019 when staying a minimum of 7 nights.
Valid for new reservations only. Our advertised family prices include all applicable reductions for this offer. Kids Stay and Eat Free up to 17yrs can be combined with the Resort Credit offer. Book from 22 June 17, offer available for a limited time, can be changed or withdrawn without notice. Kids Stay and Eat Free up to 17yrs  is combinable with the resort credit offer. Palace Resorts featured in the offer include Moon Palace Cancun, The Grand At Moon Palace Cancun, Playacar Palace in Mexico and Moon Palace Jamaica

Hard Rock Hotel Riviera Maya - Kids Stay and Eat Free up to 17yrs in Summer 2019

Kids and teens stay and eat free at Hard Rock Hotel Riviera Maya on an all-inclusive basis up to and including 17 years when sharing
a Deluxe Gold Promo Double room or Family Suite with two adults for a minimum of 7 nights, for travel completed between 01 May and 31 Oct 2019. Valid for new reservations only. Book from 15 June 18, offer available for a limited time and can be changed or withdrawn without notice. Our advertised family prices include all applicable reductions for this offer. Promotional room categories are subject to availability at the time of booking. Kids Stay and Eat Free up to 17yrs can be combined with the resort credit offer.

Hard Rock Hotel Punta Cana - Kids Stay and Eat Free up to 17yrs for 22 April onwards

Kids and teens stay and eat free at Hard Rock Hotel & Casino Punta Cana on an all-inclusive basis up to and including 17 years when sharing a Signature 2 Bedroom Family Suite with two adults for a minimum of 7 nights, for travel completed between 22 Apr and 30 Nov 2019. Valid for new reservations only.

Promotional codes

If you have a Promotional code which qualifies for a discount off a holiday, please enter it in the box on our payment page. All Promotional codes are subject to the terms and conditions associated with that Promotional Code. Those terms & conditions may state the discount is subject to a minimum spend, the code might be redeemable against selected holidays and have an expiry date – please check the Promotional Code terms and conditions carefully. Promotional Codes cannot be applied retrospectively to previously confirmed bookings. A maximum of one Promotional Code per booking can be used. Promotional Codes can be changed/withdrawn without notice.

To see expired promotional codes click here:

Promotional Code: WINTER*

*Save £100 (£700 minimum spend)

Applies to selected holidays where you see this promo discount code being advertised within the main holiday photo on this website must be entered on the payment page when booking via this website to get £100 off per booking – the amount you save will be calculated after you enter the promo code and will be based on the total holiday cost (excluding travel insurance).  The saving applies to selected Thomas Cook, Airtours or Manos branded package holidays flying with Thomas Cook Airlines and departing between 1 January 2019 and 31 March 2019 with a minimum holiday spend of £700 per booking. You must search and book via the “Holidays” tab on this website. Only one promo code per booking can be used. Saving cannot be combined with any other promo code, offer or discount unless stated otherwise. Offer available for a limited time only and may be withdrawn or altered without notice. All holidays are subject to availability and tour operator booking conditions. In the event of any difficulty applying the promo code, please call 0844 879 8515 for assistance. Calls will cost 7p per minute plus network extras.

FREE KIDS PLACES

There are a limited number of holidays available where the first child is free (plus any applicable supplements). These are available at selected properties when sharing a room with at least two full paying adults, on selected dates on flights with Thomas Cook Airlines. These places are very popular and go quickly, so make sure you book early. There are limited first child places available that are free and when these have sold out we will offer the first child our lowest available current child price at the time of enquiry. Just ask your Travel Advisor, phone us direct or visit our website to check the current child prices.

Tour Operator Full Standard Deposit

The current full standard deposit amounts applicable to Thomas Cook, Airtours and Manos package holidays are shown. (These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Full Deposit £200 per customer**

Medium Haul: Full Deposit £200 per customer**

Long Haul: Full Deposit £250 per customer**
**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking. If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.
Deposit amounts payable for other holidays, cruises and travel services will vary. You will be advised of the current applicable deposit on the payment page of the travel services you select.

Low deposit scheme 

On selected Thomas Cook, Airtours or Manos branded package holidays, you may be offered the option to pay a Low or Reduced Deposit (referred to in these conditions as a “Low Deposit”).  Where you choose this option, the following terms and conditions apply.  Making a Low Deposit payment shall mean you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.

You agree to pay, the difference between the Low Deposit and the Full Deposit (shown below), 8 weeks after booking, followed by the remaining balance of your holiday 14 weeks before departure.

The current Low Deposit and Full Deposit amounts payable are shown below.(These amounts can change so if you’ve previously booked please check your documentation for the amounts payable).

Short Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Medium Haul: Low Deposit: of £75 per person (Full Deposit £200 per customer**)

Long Haul: Low Deposit: of £125 per person* (Full Deposit £250 per customer**)

*The Low Deposit is payable for the first child only, subsequent children do not pay this deposit but will be required to pay the Full Deposit after 8 weeks.  The Low Deposit is payable even if the first child price is less than £75 – any payment exceeding the first child price will be reduced from your final balance payment due 14 weeks before departure.

**Any traveller aged 2 years or over.

Even if you cancel your booking prior to the date on which the remainder of the Full Deposit must be paid, you will still be liable to pay the remainder of the Full Deposit (because a cancellation charge equal to the Full Deposit amount is the minimum cancellation fee that will apply), and payment of that sum will become due immediately when you instruct us to cancel your booking.   If you fail to pay the remainder of the Full Deposit by the due date, we will be entitled to cancel your booking and you will then be liable to pay the remainder of the Full Deposit to us.

£0 (Zero) Deposit when you pay by Direct Debit

•If you decide to pay by Direct Debit instalments, you can take advantage of our no deposit ("Zero Deposit") promotion. The current standard full tour operator deposit amounts are listed in the section above headed ‘Tour Operator Full Standard Deposit’. Where you choose this option, the following terms and conditions apply in addition to the full terms and conditions for payment by Direct Debit instalments. Booking at a Zero Deposit means you (the Lead Name on the booking) have accepted these conditions for yourself and each member of your party. Please read these terms and conditions carefully.
 
• You understand and agree that if you fail to set up the Direct Debit or cancel it prior to the first instalment being taken, and don’t pay for your holiday by an alternative payment method we accept, your holiday booking will be cancelled and you will still be liable to pay an administration fee of £50.

• If you cancel your Direct Debit after the first instalment has been taken, and as a result your booking is cancelled, you will have to pay the relevant cancellation charge due in accordance with the tour operator’s booking conditions.  This will be the minimum of the full tour operator deposit of £200 per person, or £250 per person for long haul holidays .

For the complete Deposit & Instalments (Direct Debit) Terms & Conditions please click here.   
 

Price Match Guarantee

*Price match guarantee applies only to new bookings made on thomascook.com for package holidays operated by Thomas Cook Tour Operations Ltd that include flights with Thomas Cook Airlines. If, after booking with us, you find the same Thomas Cook package holiday for less on another travel agent's website, we will match the price.  The holiday must be identical and available to book, and the other travel agent cannot be part of the Thomas Cook group.  You must provide us with a genuine online quote  within 24 hours of booking with us. The price match promise is against the total basic holiday cost excluding optional extras and credit card fees. Price match does not apply to any Thomas Cook holidays that include flights on an airline other than Thomas Cook Airlines or to Thomas Cook Cruise & Stay holidays (separate Cruise Price Match Guarantee may apply). To submit your quote please call - 01733 224 808.

Flexi-Book

Available with selected holidays for small fee, payable at the time you book your holiday, Flexi Book option gives you the flexibility to change your holiday up to 8 days before departure without having to pay any amendment fees.  Only one amendment per booking is permitted. If you include Flexi Book on a booking that was made using a zero deposit (Direct Debit) promotion, you cannot make any changes to your booking until the cost of Flexi Book and the full tour operator deposit has been paid.

Flexi Book (previously called ‘Flexible Terms/Flexible Booking’) is only available on selected charter package holidays and can only be booked outside of 56 days  before departure and at time of booking or the following day. It is only valid if taken by all customers on a booking, including any customers subsequently added to a booking and is redeemable against a single amendment per customer. It is not transferable between customers on a booking, is non-refundable and is additional to the holiday deposit and cannot be used to re-book the same holiday at a different price.

This grid summarises what Flexi Book allows you to do - 

Flexi Book

Holiday Change

>84 Days before departure

29-84 Days before departure8-28 Days before departure0-7 Days before departure

Destination

 

✔ 

No price reduction on Long Haul

 No price reduction

X

Date of Departure

✔ 

Up to 6 months later

Up to 6 months later

 No price reduction 

No later departure week

X

 

Accommodation

 

✔ 

No price reduction

X

 

Flight & Duration

 

 No price reduction

X

 

Passenger Name

 

X
 


Up to 29 days before departure you can change your holiday date by up to 6 months later than your original departure date, but within 8-28 days before departure you can only change to an earlier departure date, or within the same departure week as your original departure date.Changes must be made outside of 7 days before departure, and if a holiday is changed under this offer, and the current system price for the new holiday arrangements is higher than your current booking then the difference will need to be paid, with the exception of a name change which does not alter the holiday price. If you make a change between 8-28 days of your departure (and between 8-84 days if your original booking was to a long haul destination) there will be no price reductions applied, and any increase in price for your new arrangements will need to be paid.

If the new holiday arrangements are booked as a 'Late Holiday', then the 'Late Holidays' Terms and Conditions would then apply to the booking.
If you have Flexi Book (or Flexible Booking/Terms) on your booking and a change in circumstances mean you need to change your holiday then please contact us using Live Chat or by calling 01733 224808.
This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking.

Inflight Extras Bundle

*The inflight extras bundle includes Choose Your Seat, in-flight meals and an additional 5kg of hold luggage.  It is available for new package holiday bookings flying on Thomas Cook Airlines short haul and medium haul flights only.  You can save 10% or more by purchasing this bundle compared to buying the 3 items individually. Prices for each item will be confirmed at time of enquiry.  This offer can be changed or withdrawn without notice and is not available on all holidays – please enquire at the time of booking. 

Cruises

Cruise - Free Onboard Spending Money

When free onboard spending money is included on the website or in a search it is per stateroom and not per person and will only apply to selected sailings unless otherwise stated.

Cruise -  Accessible / Disabled Cabins

This cabin type has limited availability and should only be booked by those passengers that qualify. Please note that the Cruise Line may choose to change your selected cabin without notice if occupying passengers do not qualify for the accessible / disabled cabin. Any additional cost incurred with changing cabin or cancellation due to incorrect cabin selection will be the sole responsibility of the customer.  Please call our call centre is you are unsure whether you qualify for this type of cabin.