Going to
Departing
7 May 2021
3 nights
1 Room, 2 Guests

InterContinental San Francisco

This luxury hotel enjoys a perfect situation in the heart of the dynamic and vibrant South of Market area. It is adjacent to the Moscone West Convention Center and surrounded by chic restaurants and bars, trendy shops and cultural attractions. Moscone Center, Yerba Buena Gardens, San Francisco Museum of Modern Art and the Yerba Buena Center for the Arts are just a few steps away; famous Union Square can be reached within a short stroll.

The hotel has a sleek, translucent cool-blue façade and soars 32 storeys above Howard Street, boasting breathtaking views of the skyline and the San Francisco Bay. The rooms are elegantly appointed, featuring rich wood and marble, contemporary art, stylish furnishings and high-tech amenities. Business guests will appreciate the excellent 4,000 m2 of meeting and function space. Guests can get pampered in the luxurious spa or tempt their palates in the Michelin-starred on-site restaurant.

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Facilities

  • Gym
  • Air-con
  • Indoor pool
  • Outdoor pool
  • Wifi
  • Gym
  • Sauna
  • Spa
  • Hot Tub
  • 24 hr reception
  • Air-con
  • Bar
  • Car park
  • Cot
  • Currency exchange
  • Indoor pool
  • Laundry
  • Located on a main street
  • Outdoor pool
  • Restaurant
  • Safe
  • Shop(s)
  • Video games
  • Wifi

Location

InterContinental San Francisco location

Address: +0018888114273, Howard Street, 888, San Francisco, United States

Union Square Area, San Francisco, United States

Travel Aware

For the latest advice specific to your holiday destination, please visit the FCO travel aware site (The Foreign & Commonwealth Office (FCO)), which can tell you about local laws, passport and visa requirements. We recommend for the latest travel news and advice to visit the Foreign office & Commonwealth Office (www.gov.uk/foreign-travel-advice)

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Tripadvisor rating Based on 3445 reviews

Off its game
Nov 2020 |

The pandemic has created barriers to excellent customer service and the Intercontinental mostly succeeds in moving past them. During my four night stay for business, most of the staff was helpful, professional and friendly which I appreciate under these trying circumstances.

Two very unfortunate developments stand out and raise questions for potential guests who may find other hotels more appealing:

  1. The presence of likely homeless guests in the hotel. A presumably homeless person and dog was found in the elevator disoriented and somewhat menacing.
  2. Inefficient and inappropriate support from a customer support team member, Caitlan. My request for FedEx packaging and paperwork, routinely provided by better quality hotels, was met with delays and incorrect information. In the end, i had to manage the process, devoting an hour to it, time better spend on business at hand. At no point did Caitlan apologize. Indeed,, some of her responses were marked by hostility.

During the pandemic, more measured and thoughtful responses by hotel team members, combined with a recognition that guests have honorable intentions, seem particularly important. This is an area of potential improvement for the hotel.

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Nice beds but....
Nov 2020 |

The hotel is situated in a dream location, next to Moscone Center, at one block of Bloomingdales, and very close to everything.

The hotel is clean (very!) and crew is efficient, friendly, and fast.

But...

It's not a family hotel.

The restaurant is close at this moment, the bar is open with taking out food. No place to sit at breakfast!!

Starbuck is around the corner but in the same situation.

That ruin our weekend. In fact, I would not use this hotel if I know in advance no restaurant is open.

The second negative point is around the hotel are a lot of homeless people. If you are on the lower floors, be prepared to hear screams all night, and walk on the night is kind of no, especially, with your family.

Another unexpected surprise was hotel charge you $100/night for "security reasons".

So, if you want to go on a romantic night, I would suggest Hyatt Regency at embarcadero; if you want a weekend in the city, maybe another hotel closer to Union Square could be a better option. The only option I can use this hotel is if you are for business at or close to Moscone Center.

For the price for the night, I was expecting at least a decent place to seat and have breakfast.

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Great visit, exceptional staff
Oct 2020 |

We stayed in a room on the 15th floor from the 10th until the 15th. During our stay we found the hotel to be clean, comfortable and most of all the staff was exceptionally friendly/helpful. This "bucket list" trip for my husband who has terminal cancer could not have gone better. I feel that without the high level of service and comfort afforded by the Intercontinental - the trip would not have been the success that it was. Thank you!

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