WestHouse Hotel New York derives inspiration from a bygone era of social, artistic and cultural spirit. A per adult (age 12 years or older) , per night Resident Fee will be collected from guest upon arrival (fee is subject to change). Early departures from original departure date will require a fee of one night room and tax. (fee subject to change)
Distance to airport 9.2km
Address: +12127074888, West 55th Street, 201, New York, United States
Manhattan Midtown / Times Square, New York, United States
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My first stay at Westhouse in Feb/20 (just before the pandemic) was excellent. Staff is nice and helpful specially the concierge. Very comfortable room, good breakfast and no complaints of any kind. Walking distance from broadway and a metro station just around the corner to go anywhere in Manhattan.
I have been trying to contact the hotel since June re a refund I am due for a visit which can't take please, no one is answering my many emails and the phone line just rings out HOWEVER the phone line to take new bookings is open but no one can help me with refund except logging an email with customer service who no one returns my calls.
I was due to visit the hotel on 22.11.20 due to covid our flight was cancelled so have been asking for a refund since June. I have had no communication to tell me the hotel is even closed.
The lack of service has been horrendous - AVOID
Just a warning. I was ripped-off for over $300 for services including (quote) "the use of the fridge", not that there was anything in the fridge - this is the cost of keeping it cold...The hotel was OK, but they scam you with a pre-authorisation on your credit card for damage etc (which is reasonable) but then once you've left, a couple of weeks later you get a bill for stuff you've never used - or wanted - & in my case
Ignore the photos of the terrace too - it's going to be closed for 5 years & is unusable.
They might as well have had 'Milo' from Times Square as the doorman, demanding $20 just to open the door.
READ THE SMALLPRINT & ideally book elsewhere.