This prestigious hotel enjoys a privileged location in the Cuatro Torres business park complex. The hotel occupies the first 31 floors of the imposing 236-metre-tall SyV Tower. The decor displays an urban, avant-garde personality in line with the exterior appearance of the tower, while the rooms feature warm tones in order to create a more relaxing atmosphere. Enjoy the spectacular views, spanning 360 degrees from the mountains to Plaza Mayor. This hotel is the perfect venue for the highest-level meetings, congresses and conventions.
Distance to city centre 7km
Distance to airport 13.4km
Address: 34913342700, Paseo De La Castellana, 259b, Madrid, Spain
Madrid, Madrid, Spain
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1°Parking mal indicado y caro (25€)
2°Tras hacer el Chek in, subimos y la llave no funcionaba (bajamos,nos la cambian), entramos y las vistas eran a la torre en obras y el Hospital La Paz,pido cambiar y nos dan otra con vistas algo mejores. (Despues de casi media hora conseguimos entrar)
3°La habitación no está mal, tv grande y cama grande. La "domótica" subes y bajas la persiana y enciendes la luz, woooow, una pamplina.
4°Como equipamiento un "calientagua", 2 sobres de cafe y unas infusiones, tanto cuesta poner una cafetera de capsulas hoy en dia? Es un 5... eso si, el precio del minibar y servicios si es 5
5°De gel y champú en el baño... uno por persona, y ahora que hablo del baño, la ducha hidromasaje es la hostia,pero el agua se sale por la puerta y se pone tooooodo perdido de agua. El tapón de la bañera tampoco iba bien.
6°Desayuno justo para 5, tendría que haber una persona ahi haciendo de todo en una plancha, y más variedad, los bollos "durillos" y la calidad del resto justa. Café de TERMO??? JARRAS DE ZUMO??? por favor, pongan atención a esto.
Y 7° La visita al hotel fue con motivo del aniversario con mi pareja, y lo advertí a la hora de hacer la reserva y en recepción, y no tuvieron un miserable detalle, no digo que me regales el parking(25€ mu ricos) o... la entrada al Spa (28€/persona porque es sabado, entre semana 15€?) Quizás un benjamin de cava, o 2 bombones en la almohada jejeje , o... no se un detalle mínimo. Pues -0- .Tenía muchas otras opciones conocidas más económicas y muy satisfactorias, pero elegí este hotel por ese toque "especial" de "superhotel" y la verdad, a sido un poco decepcionante, para mi las 5 estrellas no las merece. No lo recomiendo por ese precio, no es para tanto.
1st Parking badly indicated and expensive (€ 25)
2 ° After doing the Chek in, we went up and the key did not work (we went down, they changed it for us), we entered and the views were to the tower under construction and the Hospital La Paz, I ask to change and they give us another one with somewhat better views. (After almost half an hour we managed to enter)
3rd The room is not bad, big tv and big bed. The "home automation" raises and lowers the blind and turns on the light, woooow, a chick.
4 ° As equipment a "water heater", 2 coffee sachets and some teas, how much does it cost to put a capsule coffee machine today? It is a 5 ... yes, the price of the minibar and services if it is 5
5 ° Of gel and shampoo in the bathroom ... one per person, and now that I speak of the bathroom, the hydromassage shower is the host, but the water runs out the door and gets full lost of water. The bathtub stopper was not working well either.
6 ° Breakfast just for 5 , there should be a person there doing everything on an iron, and more variety, the "hard" buns and the quality of the rest just. TERMO coffee ??? JUICE JUGS ??? please pay attention to this.
And 7th The visit to the hotel was on the occasion of the anniversary with my partner, and I warned him at the time of making the reservation and at the reception, and they did not have a miserable detail, I do not say that you give me the parking (25 € very rich) or ... the entrance to the Spa (€ 28 / person because it is Saturday, € 15 during the week?) Maybe a cava benjamin, or 2 chocolates on the pillow hehehe, or ... I don't know a little detail. Well -0-. I had many other cheaper and very satisfactory known options, but I chose this hotel for that "special" touch of "superhotel" and the truth, it was a bit disappointing, for me the 5 stars do not deserve them. I do not recommend it for that price, it is not that bad
Lovely hotel and perfect for business - just 15 minutes and 30 Euros (fixed rate) from the airport. Everything from the helpfulness of the staff on reception to the rooms was perfect. The rooms are very modern with a lovely view across the city and surrounding areas. The bed was comfortable and the heated floor a lovely luxury. Breakfast is served on the 30th floor with an even better view of the area. There was plenty to choose from at breakfast and the staff were very attentive. I would definitely stay here again.
It's the first time that I don't have one good thing to say about a hotel. This hotel is not a five-star by a long shot, rather a two-star and when you pay €225 a night (especially in Madrid, where you can have something much, much nicer for much, much less), it is beyond frustrating.
The room was dirty, you could see the dust accumulating in the corners and in the room entrance! And I'm not talking about a little dust, I mean your fingers will be gray from dust if you run them down the floor for just a little bit. Then, after I took my shower, what do I see in the bathtub? Black little hairs!! How gross is this??
The bed is so uncomfortable and the bed sheets are like sand paper. I barely slept and was up at 2am answering emails, that's how uncomfortable it was. But then, it could also have been a mixture as the ventilation system was so incredibly loud, but the room was so cold that it was impossible not to have it on.
And talking about loud, when you flush the toilet, it's so loud that you will without any doubt wake up anybody else in the room with you. And the doors are not well soundproofed, they slam, so bad luck for you if you have neighbors.
The staff is distant and borderline rude. Hospitality definitely does not run in their veins.
I think it is the worst hotel I've ever stayed at. It needs a complete re-haul not only in terms of Capex, but also staff.