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17 Jun 2021
7 nights
1 Room, 2 Guests
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Pestana Royal Premium All Inclusive Ocean & Spa

The Pestana Royal is an All Inclusive hotel (breakfast, lunch, dinner, snacks and domestic beverages) located in Funchal, Madeira. It sits 2 minutes on foot from Formosa beach, the city's largest beach, with panoramic views of the Cabo Girão hillside, 10 minutes from Funchal's city centre (by car).

During your stay, you can enjoy 2 outdoor swimming pools,an open-air solarium, a SPA with indoor swimming pool, gym and 3 treatment rooms where you can book you Magic SPA treatment/massage. The youngsters can have fun at the Kid's Club or in the playground, while the adults play pool, mini golf or use the tennis court. The hotel offers 4 restaurants (1 open buffet for all meals and 3 themed restaurants, open at dinner time, alternately), promenades and 2 bars. All of them have a very relaxed atmosphere, this being one of the main features of this resort.

All rooms offer pleasant views, flat-screen TVs and free Wi-Fi.

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Facilities

  • Kids Entertainment
  • Gym
  • Air-con
  • Golf
  • Indoor pool
  • Kids play area
  • Wifi
  • Kids Entertainment
  • Gym
  • Spa
  • Massage
  • Entertainment Program
  • Solarium
  • 24 hr reception
  • Air-con
  • Bar
  • Car park
  • Cot
  • Golf
  • Housekeeping
  • Indoor pool
  • Kids play area
  • Lift
  • Mini golf
  • Pool Table
  • Restaurant
  • Safe
  • Shop(s)
  • Sun terrace
  • Terrace
  • Wifi
  • Canoeing
  • Catamaran sailing
  • Diving
  • Jet skis
  • Poolside snack bar
  • Surfing
  • Tennis
  • Windsurfing
  • Kids Club

Location

Distance to city centre 7km

Distance to beach 0.5km

Distance to airport 20km

Pestana Royal Premium All Inclusive Ocean & Spa location

Address: 00351291239500, Estrada Monumental, 275, Funchal, Portugal

Funchal, Madeira, Portugal

Travel Aware

For the latest advice specific to your holiday destination, please visit the FCO travel aware site (The Foreign & Commonwealth Office (FCO)), which can tell you about local laws, passport and visa requirements. We recommend for the latest travel news and advice to visit the Foreign office & Commonwealth Office (www.gov.uk/foreign-travel-advice)

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Tripadvisor rating Based on 1655 reviews

Location. Customer service
Jun 2020 |

Location

-About 20 mins by car from airport (we privately booked a meet and greet taxi)

15 mins away from centre using bus. Bus stop is literally right outside.

-Hotel also have their complimentary private bus which takes you to and from the cetre but only operates hourly and sometimes longer.

10 mins walk from a mall.

-Amazing view and sunset. Has private elevator as an access to and from the beach

Service

the staff were welcoming and helpful.

-they gave us advice on how to get around the city

they helped us booked our private tour (van) that catered our very short break- just ask the reception area as they are more than happy to help

-polite team; great in communicating english language.

Facilities

we booked a double bed room located on right side of hotel it has balcony and can view the sea but not entirely sea-facing view. This was OK as we spent most of our time outside.

-Room was decent size for couples.

cleaned daily and met our basic needs

Food

there were main meals and bar menu selection.

- this was all inclusive. First time we tried this.

1)breakfast was OK. Lots of selection of hot and cold choices but always the same everyday. Eat all you can option. So can't complain.

2)Lunch was not great. If we had the option, then we would have eaten out. Mostly acceptable selection but not many. Salads, hot meal etc. Wish they can improve the taste as most dishes were either too salty or bland.

3) Dinner

more promising than the lunch menu. We actually looked forward to this time of the day. They have different theme each night, though it was a hit and miss.

It was advertised when we booked in that they we can choose a themed dinner night as part of the hotel's offer to guest. But when we asked about this, turns out that you need to stay for more than 5 days or something to qualify for this. Clearly this was one of those "read the small" print moment- so we were disappointed we did not get this as it was advertised on website as if it was part of our stay

4) Bar snacks

the usual burgers,chips, salads, sandwiches and small bites.

-we enjoyed this menu the most to be honest. Burgers can be customized to however you want.

we are not big drinkers but they have decent selection of alcoholic and non-alcoholic drinks.

Other Facilities/Ambiance:

sauna- small and always occupied

-pool was always cold so we only took a dip once only

quiet and scenic part of Funchal.

-targets families and much more mature/older guests

they had different "entertainment" every night, but again more focused for matured/older guests

in summary, I cant complain. For its location, scenery, access to and from places, OK facilities, OK all inclusive menu, fairly reasonably priced. Will I stay here again? maybe. Do I recommend this for short breaks, i.3. 3 full days in Madeira, YES.

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Just not as good as we had hoped for, not a 5 star
Jun 2020 |

we booked this hotel as a family holiday to celebrate our 20th wedding anniversary, with 2 deluxe 2 & requested the rooms to be as close as possible but on arrival we found the rooms were on different sides on the floor, at least 50 to 75m apart, the adults room was lovely, but the children's room was very small & due to the distance apart we went back to reception to request a change but was told no, all we could do was downgrade the adults room to a smaller room nearer the children's room. as we did not want the children being so far away the adults had to split up so we had one adult & one child per room, not what we wanted for a special anniversary. Also due to the second room being so small, we could not even keep the suitcases in that room & had to store them in the larger room

Next when we went for our evening meal at approx 19:30 we were told our sitting was at 18:00 !! a surprise for us, we had not been informed about this detail & there is no way we would want to eat so early. The big issue is the lack of general dining space, in a 4* hotel having to have timed sittings is not a good holiday experience.

the other cuisines are very good, but having to book so far ahead is again not a good experience, who wants to have to plans next weeks eating when on holiday?

the final gripe was the all inclusive & the queues around this, especially the pool area, & only be able to get a small beer was annoying.

we really liked Madeira & would return, just not to this hotel.

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Great visit in bad times
Mar 2020 |

The staff could not have been more welcoming. We were the last to arrive before quarantine kicked in and the place started to empty.

The staff carried on as best they could at a time when they were obviously worried. This carried on until we were around the last 30 in the hotel.

Obviously things had to scale back and communal facilities had to be closed.

I will return once the pandemic is over and hope to see them all again.

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