Going to
20 May 2021
7 nights
1 Room, 2 Guests

Sandos Caracol Eco Resort All Inclusive

Sandos Caracol Eco Resort All Inclusive is a beachfront All Inclusive hotel in the quiet area of the Riviera Maya, Northeast Mexico. Surrounded by mangroves, it offers nature-based and outdoor activities for the whole family. This eco-friendly hotel is committed to raising awareness of environmental issues, and is involved in a range of ecological and social projects. The hotel has two outdoor pools for adults, as well as one kids' pool with a water park and water slides. You can also take a dip in a cenote, a natural hole filled with fresh groundwater, just behind the hotel. There's a gym available in case you want to stay active, or you can try tennis, table tennis and water sports such as windsurfing. For a more relaxing time you could head to the spa, where there are bookable treatments and sauna access. Alternatively, you could join one of the guided nature walks around the hotel to meet the resident peacocks, donkeys and turtles. To keep you refreshed throughout the day, there are ten bars and eight restaurants to choose from. The hotel provides nightly entertainment for families, while for older guests there's a nightclub and the bars remain open until the early hours.

Sandos Caracol ñ Eco Experience Resort is set right on the famed white sands of the Riviera Maya. The hotel offers guided nature walks and other activities so you can explore the local surroundings, which are rich in flora and fauna. The centre of Playa del Carmen, the third largest city in the state of Quintana Roo, is 5km away. It's a cruise ship destination that welcomes many international visitors and has popular beaches. The surrounding area is particularly known for its diving and snorkelling. There's a chance of spotting eels, sea turtles, rays and morays among the coral.

The hotel has three buffet restaurants and five a la carte restaurants offering a choice of food from around the world, like Italian, Mexican, Mediterranean and Japanese cuisine. The bars include three pool bars serving non-alcoholic and alcoholic drinks to keep you refreshed until the early hours.

Children can enjoy the 29 slides in the water park. A kids' club (4-12 years) runs for a few hours every day.

At Sandos Caracol Eco Resort, all bathing pleasure is enjoyed with lovely pools for the whole family. Near the beach there is a large pool area consisting of two pools. Here you will find water activities in one part and in the other part of the pool there is more relaxing pool life. In addition there is a further pool (about 600 m2) and a beautiful water park with several water slides for all ages. Or why not relax with a tranquil dip in one of the so-called cenotes, a hole filled with crystal clear groundwater, located at the hotel.

All of the rooms at Sandos Caracol ñ Eco Experience Resort have a balcony or terrace, centrally controlled air conditioning, Wi-Fi and satellite TV.

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  • Kids pool
  • Kids Entertainment
  • Gym
  • Air-con
  • Kids play area
  • Water slides
  • Wifi
  • Kids pool
  • Babysitting
  • Kids Entertainment
  • Gym
  • Sauna
  • Spa
  • Massage
  • Beauty Salon
  • Entertainment Program
  • Steam bath
  • 24 hr reception
  • Air-con
  • Bar
  • Bike Hire
  • Café
  • Car hire
  • Car park
  • Cot
  • Currency exchange
  • Darts
  • Disabled facilities
  • Housekeeping
  • Kids play area
  • Laundry
  • Medical service
  • Night club
  • Non-smoking
  • Pool Table
  • Restaurant
  • Safe
  • Shop(s)
  • Sun terrace
  • Table tennis
  • Terrace
  • Video games
  • Water slides
  • Wifi
  • Aerobics
  • Aqua fit
  • Basketball
  • Beach volleyball
  • Canoeing
  • Diving
  • Jet skis
  • Poolside snack bar
  • Sailing
  • Salon
  • Tennis
  • Theatre
  • Windsurfing
  • Kids Club


Distance to city centre 9km

Distance to beach 0.35km

Distance to airport 20.2km

Sandos Caracol Eco Resort All Inclusive location

Address: 019848734444, Puerto Juarez-Chetumal Km. 295, Playa Del Carmen, Mexico

Playa del Carmen, Playa del Carmen, Mexico

Travel Aware

For the latest advice specific to your holiday destination, please visit the FCO travel aware site (The Foreign & Commonwealth Office (FCO)), which can tell you about local laws, passport and visa requirements. We recommend for the latest travel news and advice to visit the Foreign office & Commonwealth Office (www.gov.uk/foreign-travel-advice)

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Tripadvisor rating Based on 20774 reviews

Great family vacation
Jan 2021 |

My family and I had an awesome vacation at Sandos. Sandos is the kind of hotel that will make you connect with nature without losing comfort. There were many activities to do, like the cenote, bikes, water park and many more. First, we were greeted by Malena at the front desk, she was very kind and helpful. We had most of our meals at Los Lirios restaurant, the breakfast was our favorite. We have no words to describe Adriana, the manager, and the servers there. Adriana was excellent and made sure we had a great time, she even sent a delicious surprise to my room and my parents' because of their wedding anniversary. The servers were always amazing taking care of our table, specially Nayelli, Genaro, Grey, and Fernando. They were very friendly and gave us a treatment that made us feel special. Also at the La Laguna Buffet, Luiz was a happy and kind server who made us laugh and even taught us a little bit of Spanish.

Overall, we all had a great experience. My parents stayed 14 days and my husband and I stayed 4 days. We would all go back for sure!!

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Sandos might be back in my Heart
Jan 2021 |

Visiting sandos once or twice a year for the last 6-7years.

Sandos is a clear destination for us as we are Royal Elite members.

This year we started at Sandos Playacar. And not wanting to be negative but there is a real 21st century issue with the archaic business model of the leadership in that branch of sandos group. What a disappointment to be honest. And this at almost all levels of management.. (except ground workers that are amazing)

After 2 weeks we went to Sandos Caracol, to be honest without real hope..., and then magic happen in the restaurant Los lirios!

Capitan Jose Gonzàlez (manager) and Rigoroberto directly spotted the eco food conscious we are.

We do not add sugar on everything and don’t want bottled juices for breakfast or pastries...

On top of this my wife can’t have milk or gluten...

Well this is not a problem for Master Gonzàlez and his team! We got our oatmeal with almond milk, the fruit plates, the gluten free breads, no SUGAR, fresh juices, honestly what an amazing service!

With all our heart we really thank the Capitan Jose Gonzàlez and his team at Los Lirios in Sandos Caracol!

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Great getaway
Jan 2021 |

We stayed 8 nights at Sandos Caracol. I would definitely come back. The service from all employees was fantastic and everyone went out of their way to make our stay enjoyable. The food at the al a carte restaurants was very good. We only ate at the buffet once. It was not that great but we don’t enjoy buffets especially during COVID where everyone touches the same food handles. The shows were fairly good and entertaining especially Lady GAGA.

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