Going to
19 May 2021
7 nights
1 Room, 2 Guests

Sandos Caracol Eco Resort All Inclusive

Sandos Caracol Eco Resort All Inclusive is a beachfront All Inclusive hotel in the quiet area of the Riviera Maya, Northeast Mexico. Surrounded by mangroves, it offers nature-based and outdoor activities for the whole family. This eco-friendly hotel is committed to raising awareness of environmental issues, and is involved in a range of ecological and social projects. The hotel has two outdoor pools for adults, as well as one kids' pool with a water park and water slides. You can also take a dip in a cenote, a natural hole filled with fresh groundwater, just behind the hotel. There's a gym available in case you want to stay active, or you can try tennis, table tennis and water sports such as windsurfing. For a more relaxing time you could head to the spa, where there are bookable treatments and sauna access. Alternatively, you could join one of the guided nature walks around the hotel to meet the resident peacocks, donkeys and turtles. To keep you refreshed throughout the day, there are ten bars and eight restaurants to choose from. The hotel provides nightly entertainment for families, while for older guests there's a nightclub and the bars remain open until the early hours.

Sandos Caracol ñ Eco Experience Resort is set right on the famed white sands of the Riviera Maya. The hotel offers guided nature walks and other activities so you can explore the local surroundings, which are rich in flora and fauna. The centre of Playa del Carmen, the third largest city in the state of Quintana Roo, is 5km away. It's a cruise ship destination that welcomes many international visitors and has popular beaches. The surrounding area is particularly known for its diving and snorkelling. There's a chance of spotting eels, sea turtles, rays and morays among the coral.

The hotel has three buffet restaurants and five a la carte restaurants offering a choice of food from around the world, like Italian, Mexican, Mediterranean and Japanese cuisine. The bars include three pool bars serving non-alcoholic and alcoholic drinks to keep you refreshed until the early hours.

Children can enjoy the 29 slides in the water park. A kids' club (4-12 years) runs for a few hours every day.

At Sandos Caracol Eco Resort, all bathing pleasure is enjoyed with lovely pools for the whole family. Near the beach there is a large pool area consisting of two pools. Here you will find water activities in one part and in the other part of the pool there is more relaxing pool life. In addition there is a further pool (about 600 m2) and a beautiful water park with several water slides for all ages. Or why not relax with a tranquil dip in one of the so-called cenotes, a hole filled with crystal clear groundwater, located at the hotel.

All of the rooms at Sandos Caracol ñ Eco Experience Resort have a balcony or terrace, centrally controlled air conditioning, Wi-Fi and satellite TV.

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  • Kids pool
  • Kids Entertainment
  • Gym
  • Air-con
  • Kids play area
  • Water slides
  • Wifi
  • Kids pool
  • Babysitting
  • Kids Entertainment
  • Gym
  • Sauna
  • Spa
  • Massage
  • Beauty Salon
  • Entertainment Program
  • Steam bath
  • 24 hr reception
  • Air-con
  • Bar
  • Bike Hire
  • Café
  • Car hire
  • Car park
  • Cot
  • Currency exchange
  • Darts
  • Disabled facilities
  • Housekeeping
  • Kids play area
  • Laundry
  • Medical service
  • Night club
  • Non-smoking
  • Pool Table
  • Restaurant
  • Safe
  • Shop(s)
  • Sun terrace
  • Table tennis
  • Terrace
  • Video games
  • Water slides
  • Wifi
  • Aerobics
  • Aqua fit
  • Basketball
  • Beach volleyball
  • Canoeing
  • Diving
  • Jet skis
  • Poolside snack bar
  • Sailing
  • Salon
  • Tennis
  • Theatre
  • Windsurfing
  • Kids Club


Distance to city centre 9km

Distance to beach 0.35km

Distance to airport 20.2km

Sandos Caracol Eco Resort All Inclusive location

Address: 019848734444, Puerto Juarez-Chetumal Km. 295, Playa Del Carmen, Mexico

Playa del Carmen, Playa del Carmen, Mexico

Travel Aware

For the latest advice specific to your holiday destination, please visit the FCO travel aware site (The Foreign & Commonwealth Office (FCO)), which can tell you about local laws, passport and visa requirements. We recommend for the latest travel news and advice to visit the Foreign office & Commonwealth Office (www.gov.uk/foreign-travel-advice)

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Tripadvisor rating Based on 20785 reviews

Cordiality advantages this time
Jan 2021 |


Marco is a guy who works at the reception and helped me find my lost cell phone

Oscar is a guy who works as a janitor who helped me get where I wanted to go.

All the entertainment equipment is very good (and for them I put 5 stars) but I want to put special emphasis on these two guys.

They have a farm with very cute animals

The water park is a show

The kids club has an in-house player

It is full of exotic animals that walk near you

The theater is excellent and has a tremendous light show.

Cons (I must clarify that my stay at the hotel is in low season, I assume that in high season they correct these errors)

Tuscany is the wild card restaurant and it's honestly bad. The beer is hot, there is an aggressive waiter who attends, the speakers emit a horrible beep at the same time as they emit music, not all child seats have a belt.

The beach is small

The masseurs offer you their services all day (we got to reject them about 14 times in one day)

Room service has little variety

At night, the smell of animal manure is strong

Wi-Fi a dread. Places without signal, constant disconnections. Bad system, bad sign.

Room service dishes may spend two more days without being picked up. must call

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Best trip ever
Jan 2021 |

It was my first trip in mexico n it was amaizing all around of the resort food its very teaste n all the guy are so friendly the entertaiment team always smiling richi,ruben n victoria i hope come back soon n see them again

Jan 2021 |

The best animation and sports team Rubén, Ricardo and Sergio incredible dances every night, nobody attended us like they did, the hotel has it all, cenote, beaches and pools, thanks for everything!!!!

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