This gorgeous hotel enjoys a fabulous location in Cancun seafront, just a few steps from the famous Kukulkan Boulevard and a short car drive from the city centre. Surrounded by swaying palm trees and just steps from the white sandy beach bathed in crystal-clear turquoise waters of the Caribbean Sea, this wonderful property is an ideal destination for all those wishing to unwind and charge their batteries. The establishment boasts spacious and light-filled double and triple rooms. Each of them features natural hues and charming décor to induce a homely atmosphere. Patrons may relish the opportunity to savour delicious dishes in a relaxed ambience of the traditionally-decorated hotel restaurant. Afterwards visitors may have a refreshing plunge in the dazzling outdoor pool, play tennis on the on-site court or unwind on the sun terrace provided with deckchairs.
Distance to city centre 9km
On the beach
Distance to airport 16km
Address: +009988494920, Boulevard Kukulcan Km. 6.5 - Hotel Zone, 3, Cancun, Mexico
Cancun, Cancun, Mexico
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A brief disclaimer about this review: The reservation was made the same day as our visit so there is some leniency for a smooth reception and check-in. However, the overall experience was unacceptable, especially considering the concern for sanitation.
For the price range we were not expecting a Hilton type experience, but luxury is something one pays for, common decency should be free.
We were on the property about four hours total. We arrived before the 3pm check-in so were allowed to visit the pool and eat at the restaurants. Nothing we experienced was outstandingly positive or negative. The staff seemed attentive, the grounds were fairly maintained with the exception of an algae filled koi pond near the sushi "restaurant." The chef ran out of rice so we waited 45 minutes for two sushi rolls.
Close to 4pm we went back to reception to check in. We waited a short time and were showed to our room. When we arrived, a staff member was still "cleaning" the room. The young lady was flustered, had only a spray bottle, some rags and minimal cleaning supplies. After a few minutes she hurriedly left the room. We entered and found a litany of items uncleaned. Considering the situation we decided to cut our losses and promptly asked to speak with management and cancel our reservation.
The supervisor was pleasant and professional. She refunded the all-inclusive fee that we had paid directly to the hotel. She directed us to contact the booking agency for a refund of the reservation cost. There has been back and forth for over a week now, and the agency has finally closed the refund request without issuing a refund. They cited an inability to reach an agreement with Dos Playas and refused the request for refund. We feel scammed and would strongly discourage anyone from staying at this location.
The property was nice, but the buildings and rooms need work. Landscape was well maintained, location was great-right on the beach, near the ferry, close to downtown. The buildings looked dirty, old, and outdated. Showers were made for people shorter than 5’5. While it rained, Roof of restaurant leaked on whole lower level so you couldn’t sit there. Buildings need to be power washed or painted.
We stayed for a week. On dec 12th we went for dinner and when we came back our safe was open and money and phone were gone. We went to reception..and they told us that someone called from room and they went and opened the safe. We asked them why they did not verify occupant before they opened safe. They had no answer.
No one from management came to help us. For 2 days we got the run around and we finally made a police report.
Finally on the day we were leaving they agreed to pay 60$, the money in the safe. They promised to pay for the phone 800Usd after some process with their insurance. But we have not heard from them.
Will upload police report and update if receive money from phone.