This upscale city hotel is located at the meeting point of Jalan Tun Razak and Jalan Ampang in the mesmerising city of Kuala Lumpur. The hotel enjoys a prime setting close to the Petronas Towers, embassies and the Kuala Lumpur Convention Centre. The hotel offers the perfect setting for guests who are eager to explore the sights and sounds of the city.This spectacular hotel enjoys a reputation befitting the brand that its name carries. This majestic hotel stands proudly as part of the captivating Kuala Lumpur skyline, exuding grandeur and sophistication. The hotel lobby radiates elegance and splendour, with its grand columns and marble design. The crisp, white interiors of the guest rooms create a soothing ambience, brought to life by vivid pieces of art which adorn the walls, offering a veritable oasis in the city.
Distance to city centre 10.5km
Distance to airport 60.5km
Address: +0060321727272, The Intermark 348 Jalan Tun Razak, Kuala Lumpur, Malaysia
Kampung Baru, Kuala Lumpur, Malaysia
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1) Room is comfortable and quite spacious
2) Baby friendly as they provide baby cot when we requested instead of giving reason like some other hotels
3) Its inside a mall so no need to go out if wanna buy foods or do some light shopping
4) Staff very friendly
1) Getting here is a bit tricky as I lost few times even using map or waze
2) Even inside a mall there is no clear instruction on how to get here. I have to ask few security guard and they help to navigate me
3) Check in take a bit time to complete
4) Breakfast pretty average
Had a 2 nights stay at Doubletree to usher in the new year. There's a huge crowd during my check-in but it was managed well with compliance with social distance SOP. Got two warm welcome cookies which was really a sweet gesture from the hotel. Everything was pleasant up to this point. The room was nice and clean BUT the appliances are not working. I mean for a hotel that stresses on quality and service, shouldn't you ensure the appliances in the room are working properly? The fridge and hair dryer are not working. Had to call and wait for replacement on two separate occasions. And there's only one wooden coffee stirrer in the whole room. So I only managed to make coffee once because accidentally threw the stirrer away without realising there's only one. Did call room service for an extra but I think there's some misunderstanding and was told there's a surcharge of RM5. So we said it's okay, there's McDonald's to the rescue! So personally, I'll rate the overall stay a 3.5/5. The extra 0.5 stars came from an enjoyable time at their Axis Lounge: RM58 for 3 pints of beer - good deal for me!
Checking in on 31 Dec at 4pm was my first experience having about 40 over guests in front of me in a super long que. I think reception or front desk are doing good but just need improvement like giving the number system and call the number to check in at the counter. Having a kid and with luggages and waiting fir more than an hour in the que are way to inefficient to me. Definitely can be improved to be better and easier for both parties
Service and staff are friendly and helpful with a smile on their face. Was given some chocolate cookies made in house for you to try and can be purchase at the cookies counter.
Rooms and toilet are clean and aircond and all are working fine. Have hbo and afc on tv for you to watch when resting or before sleep.
The best choosing this hotel to stay in would definitely be the location. Having jaya grocer and lots of restaurants, cafe and health care Watson and shopping are an A+
Had our new year Eve dinner at Japanese restaurant downstairs without having to leave the building. Breakfast at makan kitchen are great too despite the full occupancy, you need to choose which slot you want to have breakfast according to your time preference, given the 4slot options.
Check out at 12pm is a hassle despite waiting fir the waiting for the elevator for 45mins. Would definitely recommend Doubletree by Hilton minus the big celebration or occasion